CFPB · Slower timely-response band
TMX Finance LLC
1.2K CFPB complaints · 84.6% timely (slow band) · top issue Charged fees or interest you didn't expect.
TMX Finance LLC answers 84.6% on time (lower third) across 1.2K filings. Relief 1.8% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Volume rank #302 of 342
- Slower timely-response band
- -85.7% filings 2013 to 2024
CFPB relief outcome brief
CCDB company tmx-finance-llc
1.8% relief · 84.6% timely · 1.2K filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Avant Credit Corporation (2.1% relief)
TMX Finance LLC closes 1.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of TMX Finance LLC's 1.2K filings include narrative text
52% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TMX Finance LLC complaint mix by product
- Payday loan, 644 52.8% – 1% relief
- Consumer Loan 274 22.5% – 6% relief
- Debt collection 117 9.6% – 1% relief
- Payday loan, 96 7.9% – 0% relief
- Vehicle loan 55 4.5% – 0% relief
- Payday loan 21 1.7% – 5% relief
- Credit reporting, 13 1.1% – 0% relief
Lighter-volume mix: how TMX Finance LLC's 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 644 |
| Consumer Loan | 274 |
| Debt collection | 117 |
| Payday loan, title loan, personal loan, or advance loan | 96 |
| Vehicle loan or lease | 55 |
| Payday loan | 21 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Money transfer, virtual currency, or money service | 5 |
| Checking or savings account | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Where TMX Finance LLC complaints are filed
Top states by attributed volume, lighter-filing company
- Leading state
- GA
- 24.2% of this company's filings
TMX Finance LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 2
- -85.7% vs 2013
Top States
| State | Complaints |
|---|---|
| GA | 298 |
| TX | 224 |
| FL | 92 |
| TN | 77 |
| SC | 72 |
| AZ | 60 |
| CA | 55 |
| MO | 49 |
| AL | 49 |
| VA | 38 |
| IL | 36 |
| NV | 24 |
| MD | 16 |
| NC | 14 |
| KS | 11 |
| NJ | 10 |
| PA | 10 |
| UT | 10 |
| NM | 9 |
| OH | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 250 |
| Struggling to pay your loan | 216 |
| Vehicle was repossessed or sold the vehicle | 113 |
| Charged fees or interest I didn't expect | 98 |
| Problem with the payoff process at the end of the loan | 74 |
| Managing the loan or lease | 61 |
| Problems when you are unable to pay | 59 |
| Communication tactics | 37 |
| Loan payment wasn't credited to your account | 31 |
| Can't contact lender or servicer | 28 |
| Lender repossessed or sold the vehicle | 24 |
| Taking out the loan or lease | 20 |
| Attempts to collect debt not owed | 19 |
| Took or threatened to take negative or legal action | 14 |
| Improper contact or sharing of info | 14 |
| Problems at the end of the loan or lease | 13 |
| Can't contact lender | 13 |
| Vehicle was damaged or destroyed the vehicle | 12 |
| Incorrect information on your report | 12 |
| Payment to acct not credited | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 14 | 100% |
| 2014 | 93 | 97.8% |
| 2015 | 124 | 100% |
| 2016 | 95 | 98.9% |
| 2017 | 91 | 100% |
| 2018 | 73 | 97.3% |
| 2019 | 82 | 79.3% |
| 2020 | 100 | 90% |
| 2021 | 75 | 84% |
| 2022 | 93 | 88.2% |
| 2023 | 387 | 65.4% |
| 2024 | 2 | 100% |
Source: CFPB Consumer Complaint Database
TMX Finance LLC in the slower-timely third
TMX Finance LLC's 1,229 logged complaints stay concentrated: only 34 states show a filing. 52% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2024-01-07. Timely response 84.6% sits in the lower third of the corpus.
TMX Finance LLC answers 84.6% of complaints inside the CFPB's tracked window (timely band: slow) and closes 1.8% with relief; 97.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Payday loan, title loan, or personal loan" · top issue "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TMX Finance LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for TMX Finance LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for TMX Finance LLC (#302 of 342; 84.6% timely; 1.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band