TMX Finance LLC
1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TMX Finance LLC complaint mix by product
- Payday loan, 644 52.8% – 1% relief
- Consumer Loan 274 22.5% – 6% relief
- Debt collection 117 9.6% – 1% relief
- Payday loan, 96 7.9% – 0% relief
- Vehicle loan 55 4.5% – 0% relief
- Payday loan 21 1.7% – 5% relief
- Credit reporting, 13 1.1% – 0% relief
How TMX Finance LLC's 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 644 |
| Consumer Loan | 274 |
| Debt collection | 117 |
| Payday loan, title loan, personal loan, or advance loan | 96 |
| Vehicle loan or lease | 55 |
| Payday loan | 21 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Money transfer, virtual currency, or money service | 5 |
| Checking or savings account | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 298 |
| TX | 224 |
| FL | 92 |
| TN | 77 |
| SC | 72 |
| AZ | 60 |
| CA | 55 |
| MO | 49 |
| AL | 49 |
| VA | 38 |
| IL | 36 |
| NV | 24 |
| MD | 16 |
| NC | 14 |
| KS | 11 |
| NJ | 10 |
| PA | 10 |
| UT | 10 |
| NM | 9 |
| OH | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 250 |
| Struggling to pay your loan | 216 |
| Vehicle was repossessed or sold the vehicle | 113 |
| Charged fees or interest I didn't expect | 98 |
| Problem with the payoff process at the end of the loan | 74 |
| Managing the loan or lease | 61 |
| Problems when you are unable to pay | 59 |
| Communication tactics | 37 |
| Loan payment wasn't credited to your account | 31 |
| Can't contact lender or servicer | 28 |
| Lender repossessed or sold the vehicle | 24 |
| Taking out the loan or lease | 20 |
| Attempts to collect debt not owed | 19 |
| Took or threatened to take negative or legal action | 14 |
| Improper contact or sharing of info | 14 |
| Problems at the end of the loan or lease | 13 |
| Can't contact lender | 13 |
| Vehicle was damaged or destroyed the vehicle | 12 |
| Incorrect information on your report | 12 |
| Payment to acct not credited | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 14 | 100% |
| 2014 | 93 | 97.8% |
| 2015 | 124 | 100% |
| 2016 | 95 | 98.9% |
| 2017 | 91 | 100% |
| 2018 | 73 | 97.3% |
| 2019 | 82 | 79.3% |
| 2020 | 100 | 90% |
| 2021 | 75 | 84% |
| 2022 | 93 | 88.2% |
| 2023 | 387 | 65.4% |
| 2024 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About TMX Finance LLC
TMX Finance LLC's 1,229 logged complaints stay concentrated: only 34 states show a filing on record. 52% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2024-01-07.
TMX Finance LLC answers 84.6% of complaints inside the CFPB's tracked window and closes 97.5% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TMX Finance LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does TMX Finance LLC have?
1,229, per the CFPB's public complaint count for this company (see the full breakdown above).
Does TMX Finance LLC respond to complaints on time?
84.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about TMX Finance LLC?
"Charged fees or interest you didn't expect", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.