CFPB · Diversified product mix
Enova International, Inc.
5.7K CFPB complaints · diversified mix (top product 29.2%) · top issue Incorrect information on your report.
Enova International, Inc.: top product "Debt collection" is only 29.2% of 5.7K - multi-bucket mix. Timely 99.8% · relief 0.5%. Allegations, not findings.
- Volume rank #103 of 342
- Diversified product mix
- +739.7% filings 2013 to 2026
CFPB relief outcome brief
CCDB company enova-international-inc
0.5% relief · 99.8% timely · 5.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Ability Recovery Services, LLC (0.5% relief)
Enova International, Inc. closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Enova International, Inc.'s 5.7K filings include narrative text
42.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Enova International, Inc. complaint mix by product
- Debt collection 2K 29.9% – 1% relief
- Payday loan, 989 17.8% – 1% relief
- Payday loan, 983 17.7% – 0% relief
- Credit reporting 892 16.1% – 1% relief
- Payday loan 444 8.0% – 1% relief
- Credit reporting, 414 7.5% – 0% relief
- Consumer Loan 165 3.0% – 1% relief
Heavy-volume mix: how Enova International, Inc.'s 5.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Payday loan, title loan, personal loan, or advance loan | 989 |
| Payday loan, title loan, or personal loan | 983 |
| Credit reporting or other personal consumer reports | 892 |
| Payday loan | 444 |
| Credit reporting, credit repair services, or other personal consumer reports | 414 |
| Consumer Loan | 165 |
| Credit card | 42 |
| Money transfer, virtual currency, or money service | 29 |
| Checking or savings account | 15 |
| Credit card or prepaid card | 9 |
| Bank account or service | 6 |
| Debt or credit management | 4 |
| Student loan | 3 |
| Credit reporting | 2 |
| Money transfers | 2 |
| Vehicle loan or lease | 2 |
| Other financial service | 1 |
| Prepaid card | 1 |
Nationwide filing states for Enova International, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10% of this company's filings
Enova International, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 655
- +739.7% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 568 |
| FL | 535 |
| CA | 485 |
| VA | 479 |
| GA | 341 |
| OH | 263 |
| LA | 226 |
| SC | 202 |
| NJ | 197 |
| AL | 195 |
| TN | 192 |
| MO | 164 |
| MI | 154 |
| WI | 140 |
| MD | 137 |
| AZ | 111 |
| IL | 102 |
| WA | 83 |
| DE | 78 |
| KS | 73 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 759 |
| Charged fees or interest you didn't expect | 728 |
| Attempts to collect debt not owed | 517 |
| Improper use of your report | 409 |
| Struggling to pay your loan | 348 |
| Communication tactics | 266 |
| Took or threatened to take negative or legal action | 222 |
| False statements or representation | 159 |
| Problem with a company's investigation into an existing problem | 158 |
| Charged fees or interest I didn't expect | 152 |
| Cont'd attempts collect debt not owed | 133 |
| Taking/threatening an illegal action | 126 |
| Getting a line of credit | 125 |
| Problem when making payments | 124 |
| Written notification about debt | 108 |
| Problem with a credit reporting company's investigation into an existing problem | 98 |
| Problem with the payoff process at the end of the loan | 96 |
| Received a loan you didn't apply for | 93 |
| Getting the loan | 82 |
| Applied for loan/did not receive money | 80 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 78 | 100% |
| 2014 | 597 | 99.3% |
| 2015 | 230 | 100% |
| 2016 | 179 | 100% |
| 2017 | 162 | 100% |
| 2018 | 241 | 99.6% |
| 2019 | 207 | 100% |
| 2020 | 259 | 100% |
| 2021 | 328 | 100% |
| 2022 | 346 | 100% |
| 2023 | 471 | 100% |
| 2024 | 711 | 100% |
| 2025 | 1.2K | 99.6% |
| 2026 | 655 | 100% |
Source: CFPB Consumer Complaint Database
Enova International, Inc. spreads across product buckets
Enova International, Inc.'s 5,657 logged complaints reach a nationwide footprint - 53 states have at least one filing. 42.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25.
Enova International, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Enova International, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Enova International, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Enova International, Inc. (#103 of 342; 99.8% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix