CFPB · Diversified product mix
Enova International, Inc.
5.7K CFPB complaints · diversified mix (top product 29.2%) · top issue Incorrect information on your report.
Enova International, Inc.: top product "Debt collection" is only 29.2% of 5.7K - multi-bucket mix. Timely 99.8% · relief 0.5%. Allegations, not findings.
- Diversified product mix
- +739.7% filings 2013 to 2026
CFPB relief outcome brief
CCDB company enova-international-inc
0.5% relief · 99.8% timely · 5.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Ability Recovery Services, LLC (0.5% relief)
Enova International, Inc. closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Enova International, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.6% of complaints closed with an explanation to the consumer
Most of Enova International, Inc.'s 5.7K filings include narrative text
42.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Enova International, Inc. complaint mix by product
- Debt collection 2K 29.9% – 1% relief
- Payday loan, 989 17.8% – 1% relief
- Payday loan, 983 17.7% – 0% relief
- Credit reporting 892 16.1% – 1% relief
- Payday loan 444 8.0% – 1% relief
- Credit reporting, 414 7.5% – 0% relief
- Consumer Loan 165 3.0% – 1% relief
Heavy-volume mix: how Enova International, Inc.'s 5.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Payday loan, title loan, personal loan, or advance loan | 989 |
| Payday loan, title loan, or personal loan | 983 |
| Credit reporting or other personal consumer reports | 892 |
| Payday loan | 444 |
| Credit reporting, credit repair services, or other personal consumer reports | 414 |
| Consumer Loan | 165 |
| Credit card | 42 |
| Money transfer, virtual currency, or money service | 29 |
| Checking or savings account | 15 |
| Credit card or prepaid card | 9 |
| Bank account or service | 6 |
| Debt or credit management | 4 |
| Student loan | 3 |
| Credit reporting | 2 |
| Money transfers | 2 |
| Vehicle loan or lease | 2 |
| Other financial service | 1 |
| Prepaid card | 1 |
Nationwide filing states for Enova International, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10% of this company's filings
Enova International, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 655
- +739.7% vs 2013
Volume vs. relief
Where Enova International, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Enova International, Inc. files more complaint volume than 70% of them, and closes complaints with relief more often than 32% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 5,657 · Closed with relief: 0.5%
Top States
| State | Complaints |
|---|---|
| TX | 568 |
| FL | 535 |
| CA | 485 |
| VA | 479 |
| GA | 341 |
| OH | 263 |
| LA | 226 |
| SC | 202 |
| NJ | 197 |
| AL | 195 |
| TN | 192 |
| MO | 164 |
| MI | 154 |
| WI | 140 |
| MD | 137 |
| AZ | 111 |
| IL | 102 |
| WA | 83 |
| DE | 78 |
| KS | 73 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 759 |
| Charged fees or interest you didn't expect | 728 |
| Attempts to collect debt not owed | 517 |
| Improper use of your report | 409 |
| Struggling to pay your loan | 348 |
| Communication tactics | 266 |
| Took or threatened to take negative or legal action | 222 |
| False statements or representation | 159 |
| Problem with a company's investigation into an existing problem | 158 |
| Charged fees or interest I didn't expect | 152 |
| Cont'd attempts collect debt not owed | 133 |
| Taking/threatening an illegal action | 126 |
| Getting a line of credit | 125 |
| Problem when making payments | 124 |
| Written notification about debt | 108 |
| Problem with a credit reporting company's investigation into an existing problem | 98 |
| Problem with the payoff process at the end of the loan | 96 |
| Received a loan you didn't apply for | 93 |
| Getting the loan | 82 |
| Applied for loan/did not receive money | 80 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 78 | 100% |
| 2014 | 597 | 99.3% |
| 2015 | 230 | 100% |
| 2016 | 179 | 100% |
| 2017 | 162 | 100% |
| 2018 | 241 | 99.6% |
| 2019 | 207 | 100% |
| 2020 | 259 | 100% |
| 2021 | 328 | 100% |
| 2022 | 346 | 100% |
| 2023 | 471 | 100% |
| 2024 | 711 | 100% |
| 2025 | 1.2K | 99.6% |
| 2026 | 655 | 100% |
Source: CFPB Consumer Complaint Database
Enova International, Inc. spreads across product buckets
Enova International, Inc.'s 5,657 logged complaints reach a nationwide footprint - 53 states have at least one filing. 42.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25.
Enova International, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Enova International, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Enova International, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Enova International, Inc. (#103 of 342; 99.8% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix