2026 data Public-data reference Official source

Enova International, Inc.

5.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

PlainComplaint home → About this data
5.7K
Total Complaints
99.8%
Timely Response
0%
Disputed
0.5%
Relief Provided
53
States Active
2013
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.5%
Industry median

Share closed with monetary or non-monetary relief.

Enova International, Inc. complaint mix by product

Total complaints: 5.7K

Enova International, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,654 complaints (29.9%), resolution 0.6% Debt collection 29.9% Payday loan,: 989 complaints (17.8%), resolution 0.7% Payday loan, 17.8% Payday loan,: 983 complaints (17.7%), resolution 0.1% Payday loan, 17.7% Credit reporting: 892 complaints (16.1%), resolution 0.6% Credit reporting 16.1% Payday loan: 444 complaints (8.0%), resolution 1.4% Payday loan 8.0% Credit reporting,: 414 complaints (7.5%), resolution 0.0% Credit reporting, 7.5% Consumer Loan: 165 complaints (3.0%), resolution 0.6%
  • Debt collection 2K 29.9% – 1% relief
  • Payday loan, 989 17.8% – 1% relief
  • Payday loan, 983 17.7% – 0% relief
  • Credit reporting 892 16.1% – 1% relief
  • Payday loan 444 8.0% – 1% relief
  • Credit reporting, 414 7.5% – 0% relief
  • Consumer Loan 165 3.0% – 1% relief

How Enova International, Inc.'s 5.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.7K
Payday loan, title loan, personal loan, or advance loan 989
Payday loan, title loan, or personal loan 983
Credit reporting or other personal consumer reports 892
Payday loan 444
Credit reporting, credit repair services, or other personal consumer reports 414
Consumer Loan 165
Credit card 42
Money transfer, virtual currency, or money service 29
Checking or savings account 15
Credit card or prepaid card 9
Bank account or service 6
Debt or credit management 4
Student loan 3
Credit reporting 2
Money transfers 2
Vehicle loan or lease 2
Other financial service 1
Prepaid card 1

Top States

State Complaints
TX 568
FL 535
CA 485
VA 479
GA 341
OH 263
LA 226
SC 202
NJ 197
AL 195
TN 192
MO 164
MI 154
WI 140
MD 137
AZ 111
IL 102
WA 83
DE 78
KS 73

Top Issues

Issue Complaints
Incorrect information on your report 759
Charged fees or interest you didn't expect 728
Attempts to collect debt not owed 517
Improper use of your report 409
Struggling to pay your loan 348
Communication tactics 266
Took or threatened to take negative or legal action 222
False statements or representation 159
Problem with a company's investigation into an existing problem 158
Charged fees or interest I didn't expect 152
Cont'd attempts collect debt not owed 133
Taking/threatening an illegal action 126
Getting a line of credit 125
Problem when making payments 124
Written notification about debt 108
Problem with a credit reporting company's investigation into an existing problem 98
Problem with the payoff process at the end of the loan 96
Received a loan you didn't apply for 93
Getting the loan 82
Applied for loan/did not receive money 80

Yearly Trend

Year Complaints Timely
2013 78 100%
2014 597 99.3%
2015 230 100%
2016 179 100%
2017 162 100%
2018 241 99.6%
2019 207 100%
2020 259 100%
2021 328 100%
2022 346 100%
2023 471 100%
2024 711 100%
2025 1.2K 99.6%
2026 655 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Enova International, Inc.

Enova International, Inc.'s 5,657 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 42.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-25.

Enova International, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Enova International, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Enova International, Inc. have?

5,657, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Enova International, Inc. respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Enova International, Inc.?

"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.