Performant Financial Corporation
682 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Performant Financial Corporation complaint mix by product
- Debt collection 531 77.9% – 26% relief
- Student loan 121 17.7% – 23% relief
- Credit reporting, 22 3.2% – 5% relief
- Consumer Loan 3 0.4% – 0% relief
- Mortgage 2 0.3% – 100% relief
- Credit card 2 0.3% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Performant Financial Corporation's 682 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 531 |
| Student loan | 121 |
| Credit reporting, credit repair services, or other personal consumer reports | 22 |
| Consumer Loan | 3 |
| Mortgage | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 66 |
| NY | 52 |
| TX | 41 |
| GA | 40 |
| FL | 40 |
| PA | 30 |
| IN | 24 |
| TN | 24 |
| MD | 22 |
| CO | 22 |
| MA | 20 |
| NC | 19 |
| NJ | 19 |
| VA | 19 |
| OH | 19 |
| MI | 18 |
| IL | 17 |
| MN | 14 |
| WI | 14 |
| WA | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 111 |
| Cont'd attempts collect debt not owed | 99 |
| Attempts to collect debt not owed | 65 |
| False statements or representation | 60 |
| Improper contact or sharing of info | 59 |
| Dealing with my lender or servicer | 59 |
| Disclosure verification of debt | 56 |
| Written notification about debt | 34 |
| Took or threatened to take negative or legal action | 24 |
| Can't repay my loan | 22 |
| Dealing with your lender or servicer | 22 |
| Taking/threatening an illegal action | 12 |
| Threatened to contact someone or share information improperly | 11 |
| Incorrect information on your report | 11 |
| Struggling to repay your loan | 11 |
| Improper use of your report | 7 |
| Problems when you are unable to pay | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Managing the loan or lease | 2 |
| Repaying your loan | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 55 | 96.4% |
| 2014 | 149 | 99.3% |
| 2015 | 91 | 96.7% |
| 2016 | 99 | 98% |
| 2017 | 85 | 92.9% |
| 2018 | 50 | 96% |
| 2019 | 88 | 97.7% |
| 2020 | 35 | 100% |
| 2021 | 29 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Performant Financial Corporation
Performant Financial Corporation's 682 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 34.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2022-01-10.
Performant Financial Corporation answers 97.4% of complaints inside the CFPB's tracked window and closes 74.9% with a written explanation. 25.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Performant Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Performant Financial Corporation have?
682, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Performant Financial Corporation respond to complaints on time?
97.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Performant Financial Corporation?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.