CFPB · Single-product concentration
Performant Financial Corporation
682 CFPB complaints · 77.9% in "Debt collection" · top issue Communication tactics.
Performant Financial Corporation: 77.9% of 682 CFPB complaints sit in "Debt collection". Timely 97.4% · relief 25.1%. Allegations, not findings.
- Single-product concentration
- -98.2% filings 2013 to 2022
CFPB relief outcome brief
CCDB company performant-financial-corporation
25.1% relief · 97.4% timely · 682 filings · Debt collection
Same-product relief peers
Nearest relief peer: Squaretwo Financial Corporation (25.2% relief)
Performant Financial Corporation closes 25.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 682 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Performant Financial Corporation complaint mix by product
- Debt collection 531 77.9% – 26% relief
- Student loan 121 17.7% – 23% relief
- Credit reporting, 22 3.2% – 5% relief
- Consumer Loan 3 0.4% – 0% relief
- Mortgage 2 0.3% – 100% relief
- Credit card 2 0.3% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Performant Financial Corporation's 682 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 531 |
| Student loan | 121 |
| Credit reporting, credit repair services, or other personal consumer reports | 22 |
| Consumer Loan | 3 |
| Mortgage | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Performant Financial Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 9.7% of this company's filings
Performant Financial Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 1
- -98.2% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 66 |
| NY | 52 |
| TX | 41 |
| GA | 40 |
| FL | 40 |
| PA | 30 |
| IN | 24 |
| TN | 24 |
| MD | 22 |
| CO | 22 |
| MA | 20 |
| NC | 19 |
| NJ | 19 |
| VA | 19 |
| OH | 19 |
| MI | 18 |
| IL | 17 |
| MN | 14 |
| WI | 14 |
| WA | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 111 |
| Cont'd attempts collect debt not owed | 99 |
| Attempts to collect debt not owed | 65 |
| False statements or representation | 60 |
| Improper contact or sharing of info | 59 |
| Dealing with my lender or servicer | 59 |
| Disclosure verification of debt | 56 |
| Written notification about debt | 34 |
| Took or threatened to take negative or legal action | 24 |
| Can't repay my loan | 22 |
| Dealing with your lender or servicer | 22 |
| Taking/threatening an illegal action | 12 |
| Threatened to contact someone or share information improperly | 11 |
| Incorrect information on your report | 11 |
| Struggling to repay your loan | 11 |
| Improper use of your report | 7 |
| Problems when you are unable to pay | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Managing the loan or lease | 2 |
| Repaying your loan | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 55 | 96.4% |
| 2014 | 149 | 99.3% |
| 2015 | 91 | 96.7% |
| 2016 | 99 | 98% |
| 2017 | 85 | 92.9% |
| 2018 | 50 | 96% |
| 2019 | 88 | 97.7% |
| 2020 | 35 | 100% |
| 2021 | 29 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Performant Financial Corporation filings cluster in one product
Performant Financial Corporation's 682 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 34.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2022-01-10.
Performant Financial Corporation answers 97.4% of complaints inside the CFPB's tracked window and closes 74.9% with a written explanation. 25.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Performant Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Performant Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 682.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
- Amerisave Mortgage Corporation Δ 0.0 pts · 1.7K complaints 97.4%timely
- Paramount Recovery Systems, L.P. Δ 0.0 pts · 1.2K complaints 97.4%timely
- Boeing Employees' Credit Union Δ 0.0 pts · 988 complaints 97.4%timely
- American Profit Recovery, Inc., Marlborough, MA Branch Δ 0.0 pts · 469 complaints 97.4%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Performant Financial Corporation (97.4% timely; 25.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration