ACS Education Services
1.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ACS Education Services complaint mix by product
- Student loan 1K 84.4% – 6% relief
- Credit reporting, 115 8.3% – 0% relief
- Debt collection 84 6.1% – 0% relief
- Credit reporting 11 0.8% – 0% relief
- Consumer Loan 2 0.1% – 0% relief
- Money transfer, 2 0.1% – 0% relief
- Bank account 1 0.1% – 100% relief
How ACS Education Services's 1.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 1.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 115 |
| Debt collection | 84 |
| Credit reporting or other personal consumer reports | 11 |
| Consumer Loan | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Bank account or service | 1 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 199 |
| NY | 113 |
| TX | 98 |
| FL | 85 |
| GA | 71 |
| PA | 59 |
| IL | 59 |
| MD | 56 |
| VA | 51 |
| OH | 48 |
| MA | 46 |
| NJ | 36 |
| CO | 34 |
| NC | 30 |
| WA | 29 |
| MN | 29 |
| AZ | 26 |
| MI | 24 |
| OR | 22 |
| DC | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 453 |
| Dealing with your lender or servicer | 308 |
| Repaying your loan | 162 |
| Can't repay my loan | 138 |
| Incorrect information on your report | 114 |
| Struggling to repay your loan | 40 |
| Problem with a credit reporting company's investigation into an existing problem | 39 |
| Problems when you are unable to pay | 28 |
| Attempts to collect debt not owed | 22 |
| False statements or representation | 13 |
| Cont'd attempts collect debt not owed | 12 |
| Communication tactics | 11 |
| Disclosure verification of debt | 9 |
| Written notification about debt | 7 |
| Getting a loan | 5 |
| Took or threatened to take negative or legal action | 4 |
| Improper contact or sharing of info | 3 |
| Improper use of your report | 2 |
| Taking/threatening an illegal action | 2 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 106 | 98.1% |
| 2013 | 89 | 100% |
| 2014 | 125 | 99.2% |
| 2015 | 93 | 94.6% |
| 2016 | 301 | 95% |
| 2017 | 276 | 98.9% |
| 2018 | 133 | 97% |
| 2019 | 101 | 85.1% |
| 2020 | 39 | 76.9% |
| 2021 | 32 | 93.8% |
| 2022 | 39 | 87.2% |
| 2023 | 22 | 81.8% |
| 2024 | 13 | 76.9% |
| 2025 | 11 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ACS Education Services
ACS Education Services's 1,381 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. 42% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-04-30.
ACS Education Services answers 95.1% of complaints inside the CFPB's tracked window and closes 94.9% with a written explanation. 4.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ACS Education Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ACS Education Services have?
1,381, per the CFPB's public complaint count for this company (see the full breakdown above).
Does ACS Education Services respond to complaints on time?
95.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about ACS Education Services?
"Dealing with my lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.