CFPB · Single-product concentration
Expert Global Solutions, Inc.
1.8K CFPB complaints · 85% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Expert Global Solutions, Inc.: 85% of 1.8K CFPB complaints sit in "Debt collection". Timely 99.8% · relief 0.3%. Allegations, not findings.
- Single-product concentration
- -97.2% filings 2013 to 2019
CFPB relief outcome brief
CCDB company expert-global-solutions-inc
0.3% relief · 99.8% timely · 1.8K filings · Debt collection
Same-product relief peers
Nearest relief peer: Populus Financial Group, Inc. (F/K/A Ace Cash Express) (0.3% relief)
Expert Global Solutions, Inc. closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Expert Global Solutions, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.7% of complaints closed with an explanation to the consumer
Coded fields dominate Expert Global Solutions, Inc.'s 1.8K filings
Only 4.6% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Expert Global Solutions, Inc. complaint mix by product
- Debt collection 2K 85.6% – 0% relief
- Student loan 150 8.3% – 1% relief
- Consumer Loan 38 2.1% – 0% relief
- Credit card 29 1.6% – 0% relief
- Credit reporting, 19 1.1% – 0% relief
- Credit reporting 14 0.8% – 7% relief
- Bank account 10 0.6% – 0% relief
Lighter-volume mix: how Expert Global Solutions, Inc.'s 1.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.5K |
| Student loan | 150 |
| Consumer Loan | 38 |
| Credit card | 29 |
| Credit reporting, credit repair services, or other personal consumer reports | 19 |
| Credit reporting | 14 |
| Bank account or service | 10 |
| Payday loan, title loan, or personal loan | 7 |
| Payday loan | 3 |
| Vehicle loan or lease | 2 |
| Mortgage | 1 |
Nationwide filing states for Expert Global Solutions, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 10.3% of this company's filings
Expert Global Solutions, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 15
- -97.2% vs 2013
Volume vs. relief
Where Expert Global Solutions, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Expert Global Solutions, Inc. files more complaint volume than 30% of them, and closes complaints with relief more often than 27% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,821 · Closed with relief: 0.3%
Top States
| State | Complaints |
|---|---|
| FL | 187 |
| CA | 185 |
| TX | 158 |
| NY | 106 |
| PA | 97 |
| IL | 74 |
| MD | 72 |
| GA | 66 |
| VA | 64 |
| OH | 62 |
| MO | 53 |
| MI | 48 |
| MA | 47 |
| NJ | 46 |
| WA | 41 |
| AZ | 37 |
| NC | 32 |
| TN | 31 |
| CO | 29 |
| SC | 24 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 748 |
| Communication tactics | 277 |
| Disclosure verification of debt | 249 |
| False statements or representation | 132 |
| Improper contact or sharing of info | 84 |
| Problems when you are unable to pay | 51 |
| Can't repay my loan | 50 |
| Taking/threatening an illegal action | 42 |
| Dealing with my lender or servicer | 36 |
| Repaying your loan | 24 |
| Managing the loan or lease | 19 |
| Incorrect information on your report | 13 |
| Incorrect information on credit report | 12 |
| Attempts to collect debt not owed | 9 |
| Billing disputes | 7 |
| Improper use of your report | 7 |
| Written notification about debt | 6 |
| Other | 6 |
| Account opening, closing, or management | 6 |
| Taking out the loan or lease | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 538 | 99.8% |
| 2014 | 1.1K | 99.8% |
| 2015 | 106 | 100% |
| 2016 | 33 | 100% |
| 2017 | 32 | 100% |
| 2018 | 20 | 100% |
| 2019 | 15 | 100% |
Source: CFPB Consumer Complaint Database
Expert Global Solutions, Inc. filings cluster in one product
Expert Global Solutions, Inc.'s 1,821 logged complaints reach a nationwide footprint - 53 states have at least one filing. Only 4.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2019-12-18.
Expert Global Solutions, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 99.7% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Expert Global Solutions, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Expert Global Solutions, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Expert Global Solutions, Inc. (#239 of 342; 99.8% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration