CFPB · Lighter filing volume
Ecmc Group, Inc.
1.3K CFPB complaints (light-volume third) · 52 states · top issue Dealing with your lender or servicer.
Ecmc Group, Inc. is in the light-volume third with 1.3K CFPB complaints (ranks #294 of 342). Timely 99.8% · relief 3.3% · top product Debt collection. Allegations, not findings.
- Lighter filing volume
- -8.1% filings 2013 to 2026
CFPB relief outcome brief
CCDB company ecmc-group-inc
3.3% relief · 99.8% timely · 1.3K filings · Debt collection
Same-product relief peers
Nearest relief peer: Helvey & Associates, Inc., Warsaw, IN Branch (3.3% relief)
Ecmc Group, Inc. closes 3.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Ecmc Group, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (15/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
15 / 100 percentile-benchmarked
3.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
93 / 100 percentile-benchmarked
96.3% of complaints closed with an explanation to the consumer
How 1.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ecmc Group, Inc. complaint mix by product
- Debt collection 647 51.0% – 3% relief
- Student loan 442 34.9% – 5% relief
- Credit reporting, 115 9.1% – 2% relief
- Credit reporting 55 4.3% – 2% relief
- Credit reporting 4 0.3% – 25% relief
- Bank account 3 0.2% – 0% relief
- Consumer Loan 2 0.2% – 0% relief
Lighter-volume mix: how Ecmc Group, Inc.'s 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 647 |
| Student loan | 442 |
| Credit reporting, credit repair services, or other personal consumer reports | 115 |
| Credit reporting or other personal consumer reports | 55 |
| Credit reporting | 4 |
| Bank account or service | 3 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Other financial service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Ecmc Group, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 16.9% of this company's filings
Ecmc Group, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 57
- -8.1% vs 2013
Volume vs. relief
Where Ecmc Group, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Ecmc Group, Inc. files more complaint volume than 14% of them, and closes complaints with relief more often than 51% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,272 · Closed with relief: 3.3%
Top States
| State | Complaints |
|---|---|
| CA | 215 |
| TX | 98 |
| FL | 82 |
| NY | 79 |
| GA | 74 |
| TN | 56 |
| IL | 47 |
| VA | 47 |
| IN | 41 |
| NC | 40 |
| PA | 39 |
| OH | 36 |
| SC | 33 |
| AZ | 30 |
| MI | 25 |
| WA | 24 |
| MD | 23 |
| NJ | 23 |
| NV | 22 |
| MO | 20 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 184 |
| Attempts to collect debt not owed | 143 |
| Dealing with my lender or servicer | 140 |
| Cont'd attempts collect debt not owed | 133 |
| Incorrect information on your report | 124 |
| Communication tactics | 75 |
| False statements or representation | 69 |
| Disclosure verification of debt | 69 |
| Written notification about debt | 50 |
| Took or threatened to take negative or legal action | 43 |
| Struggling to repay your loan | 41 |
| Problem with a credit reporting company's investigation into an existing problem | 36 |
| Can't repay my loan | 30 |
| Improper contact or sharing of info | 30 |
| Taking/threatening an illegal action | 27 |
| Improper use of your report | 15 |
| Problem with a company's investigation into an existing problem | 14 |
| Getting a loan | 10 |
| Repaying your loan | 8 |
| Threatened to contact someone or share information improperly | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 62 | 100% |
| 2014 | 144 | 98.6% |
| 2015 | 85 | 100% |
| 2016 | 188 | 100% |
| 2017 | 179 | 100% |
| 2018 | 138 | 100% |
| 2019 | 79 | 100% |
| 2020 | 58 | 100% |
| 2021 | 79 | 100% |
| 2022 | 43 | 100% |
| 2023 | 20 | 100% |
| 2024 | 44 | 100% |
| 2025 | 96 | 100% |
| 2026 | 57 | 100% |
Source: CFPB Consumer Complaint Database
Ecmc Group, Inc. in the light-volume third
Ecmc Group, Inc.'s 1,272 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-19. Volume lands in the lightest third of the indexed company corpus (#294 of 342).
Ecmc Group, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 96.3% with a written explanation. 3.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ecmc Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ecmc Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ecmc Group, Inc. (#294 of 342; 99.8% timely; 3.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume