Mohela
27.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mohela complaint mix by product
- Student loan 22K 81.0% – 6% relief
- Credit reporting 4K 14.5% – 1% relief
- Debt collection 724 2.6% – 2% relief
- Credit reporting, 459 1.7% – 3% relief
- Debt or 20 0.1% – 0% relief
- Credit card 8 0.0% – 0% relief
- Payday loan, 6 0.0% – 0% relief
How Mohela's 27.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 22.2K |
| Credit reporting or other personal consumer reports | 4.0K |
| Debt collection | 724 |
| Credit reporting, credit repair services, or other personal consumer reports | 459 |
| Debt or credit management | 20 |
| Credit card | 8 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Mortgage | 2 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2.9K |
| TX | 2.1K |
| FL | 1.7K |
| NY | 1.6K |
| GA | 1.4K |
| PA | 1.3K |
| IL | 1.2K |
| OH | 982 |
| NC | 949 |
| VA | 925 |
| NJ | 910 |
| MD | 907 |
| MI | 791 |
| MA | 717 |
| WA | 552 |
| CO | 526 |
| AZ | 488 |
| SC | 475 |
| MO | 462 |
| IN | 461 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 16.7K |
| Incorrect information on your report | 3.8K |
| Struggling to repay your loan | 3.2K |
| Improper use of your report | 1.3K |
| Problem with a company's investigation into an existing problem | 786 |
| Took or threatened to take negative or legal action | 237 |
| Attempts to collect debt not owed | 209 |
| Dealing with my lender or servicer | 165 |
| Getting a loan | 135 |
| Credit monitoring or identity theft protection services | 120 |
| Problem with a credit reporting company's investigation into an existing problem | 115 |
| False statements or representation | 114 |
| Written notification about debt | 81 |
| Problem with fraud alerts or security freezes | 56 |
| Can't repay my loan | 51 |
| Communication tactics | 47 |
| Issue with income share agreement | 23 |
| Issue where my lender is my school | 20 |
| Unable to get your credit report or credit score | 20 |
| Repaying your loan | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 80% |
| 2013 | 15 | 100% |
| 2014 | 26 | 100% |
| 2015 | 38 | 100% |
| 2016 | 130 | 100% |
| 2017 | 139 | 99.3% |
| 2018 | 119 | 97.5% |
| 2019 | 94 | 98.9% |
| 2020 | 98 | 99% |
| 2021 | 104 | 98.1% |
| 2022 | 990 | 96.6% |
| 2023 | 4.1K | 99.8% |
| 2024 | 6.5K | 100% |
| 2025 | 10.4K | 41.2% |
| 2026 | 4.6K | 47.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mohela
Mohela's 27,381 logged complaints reach a nationwide footprint - 59 states have at least one filing on record. 47.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Mohela answers 68.6% of complaints inside the CFPB's tracked window and closes 72.1% with a written explanation. 4.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mohela.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mohela have?
27,381, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mohela respond to complaints on time?
68.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mohela?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.