CFPB · Slower timely-response band
Mohela
27.4K CFPB complaints · 68.6% timely (slow band) · top issue Dealing with your lender or servicer.
Mohela answers 68.6% on time (lower third) across 27.4K filings. Relief 4.8% · top product Student loan. Allegations, not findings.
- Volume rank #30 of 342
- Slower timely-response band
- +46370% filings 2012 to 2026
CFPB relief outcome brief
CCDB company mohela
4.8% relief · 68.6% timely · 27.4K filings · Student loan
Same-product relief peers
Nearest relief peer: ACS Education Services (4.7% relief)
Mohela closes 4.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Mohela's 27.4K filings include narrative text
47.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mohela complaint mix by product
- Student loan 22K 81.0% – 6% relief
- Credit reporting 4K 14.5% – 1% relief
- Debt collection 724 2.6% – 2% relief
- Credit reporting, 459 1.7% – 3% relief
- Debt or 20 0.1% – 0% relief
- Credit card 8 0.0% – 0% relief
- Payday loan, 6 0.0% – 0% relief
Heavy-volume mix: how Mohela's 27.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 22.2K |
| Credit reporting or other personal consumer reports | 4.0K |
| Debt collection | 724 |
| Credit reporting, credit repair services, or other personal consumer reports | 459 |
| Debt or credit management | 20 |
| Credit card | 8 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Mortgage | 2 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting | 2 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Mohela
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 10.5% of this company's filings
Mohela rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4.6K
- +46370% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 2.9K |
| TX | 2.1K |
| FL | 1.7K |
| NY | 1.6K |
| GA | 1.4K |
| PA | 1.3K |
| IL | 1.2K |
| OH | 982 |
| NC | 949 |
| VA | 925 |
| NJ | 910 |
| MD | 907 |
| MI | 791 |
| MA | 717 |
| WA | 552 |
| CO | 526 |
| AZ | 488 |
| SC | 475 |
| MO | 462 |
| IN | 461 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 16.7K |
| Incorrect information on your report | 3.8K |
| Struggling to repay your loan | 3.2K |
| Improper use of your report | 1.3K |
| Problem with a company's investigation into an existing problem | 786 |
| Took or threatened to take negative or legal action | 237 |
| Attempts to collect debt not owed | 209 |
| Dealing with my lender or servicer | 165 |
| Getting a loan | 135 |
| Credit monitoring or identity theft protection services | 120 |
| Problem with a credit reporting company's investigation into an existing problem | 115 |
| False statements or representation | 114 |
| Written notification about debt | 81 |
| Problem with fraud alerts or security freezes | 56 |
| Can't repay my loan | 51 |
| Communication tactics | 47 |
| Issue with income share agreement | 23 |
| Issue where my lender is my school | 20 |
| Unable to get your credit report or credit score | 20 |
| Repaying your loan | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 80% |
| 2013 | 15 | 100% |
| 2014 | 26 | 100% |
| 2015 | 38 | 100% |
| 2016 | 130 | 100% |
| 2017 | 139 | 99.3% |
| 2018 | 119 | 97.5% |
| 2019 | 94 | 98.9% |
| 2020 | 98 | 99% |
| 2021 | 104 | 98.1% |
| 2022 | 990 | 96.6% |
| 2023 | 4.1K | 99.8% |
| 2024 | 6.5K | 100% |
| 2025 | 10.4K | 41.2% |
| 2026 | 4.6K | 47.7% |
Source: CFPB Consumer Complaint Database
Mohela in the slower-timely third
Mohela's 27,381 logged complaints reach a nationwide footprint - 59 states have at least one filing. 47.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Timely response 68.6% sits in the lower third of the corpus.
Mohela answers 68.6% of complaints inside the CFPB's tracked window (timely band: slow) and closes 4.8% with relief; 72.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mohela.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mohela: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 68.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mohela (#30 of 342; 68.6% timely; 4.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band