CFPB · Narrative-heavy record
United Student Aid (USA) Funds
220 CFPB complaints · 44.5% with narratives · top issue Dealing with my lender or servicer.
United Student Aid (USA) Funds: 44.5% of 220 filings include consumer narratives. Timely 99.1% · relief 0.5% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +1566.7% filings 2012 to 2018
CFPB relief outcome brief
CCDB company united-student-aid-usa-funds
0.5% relief · 99.1% timely · 220 filings · Student loan
Same-product relief peers
Nearest relief peer: Kentucky Higher Education Assistance Authority (0.5% relief)
United Student Aid (USA) Funds closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of United Student Aid (USA) Funds's 220 filings include narrative text
44.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Student Aid (USA) Funds complaint mix by product
- Student loan 112 50.9% – 1% relief
- Debt collection 77 35.0% – 0% relief
- Credit reporting, 29 13.2% – 0% relief
- Credit reporting 1 0.5% – 0% relief
- Credit card 1 0.5% – 0% relief
How United Student Aid (USA) Funds's 220 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 112 |
| Debt collection | 77 |
| Credit reporting, credit repair services, or other personal consumer reports | 29 |
| Credit reporting | 1 |
| Credit card | 1 |
Where United Student Aid (USA) Funds complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 13.2% of this company's filings
United Student Aid (USA) Funds rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 50
- +1566.7% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 29 |
| CA | 19 |
| TX | 16 |
| GA | 15 |
| MD | 13 |
| AZ | 11 |
| WA | 8 |
| OH | 8 |
| NC | 8 |
| IN | 7 |
| NY | 7 |
| MA | 7 |
| LA | 6 |
| IL | 6 |
| MI | 6 |
| KS | 4 |
| PA | 4 |
| CT | 4 |
| NV | 4 |
| NJ | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 54 |
| Dealing with your lender or servicer | 26 |
| Cont'd attempts collect debt not owed | 22 |
| Incorrect information on your report | 20 |
| Attempts to collect debt not owed | 12 |
| Can't repay my loan | 11 |
| Disclosure verification of debt | 11 |
| Struggling to repay your loan | 10 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| False statements or representation | 9 |
| Communication tactics | 5 |
| Improper contact or sharing of info | 5 |
| Took or threatened to take negative or legal action | 4 |
| Written notification about debt | 4 |
| Taking/threatening an illegal action | 3 |
| Repaying your loan | 3 |
| Improper use of your report | 3 |
| Getting a loan | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Threatened to contact someone or share information improperly | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 6 | 100% |
| 2014 | 14 | 100% |
| 2015 | 25 | 100% |
| 2016 | 44 | 100% |
| 2017 | 78 | 100% |
| 2018 | 50 | 98% |
Source: CFPB Consumer Complaint Database
United Student Aid (USA) Funds's narrative-rich complaint ledger
United Student Aid (USA) Funds's 220 logged complaints stay concentrated: only 38 states show a filing. 44.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2018-12-12.
United Student Aid (USA) Funds answers 99.1% of complaints inside the CFPB's tracked window and closes 75.9% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Student Aid (USA) Funds.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Student Aid (USA) Funds: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 220.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Student Aid (USA) Funds (99.1% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record