United Student Aid (USA) Funds
220 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Student Aid (USA) Funds complaint mix by product
- Student loan 112 50.9% – 1% relief
- Debt collection 77 35.0% – 0% relief
- Credit reporting, 29 13.2% – 0% relief
- Credit reporting 1 0.5% – 0% relief
- Credit card 1 0.5% – 0% relief
How United Student Aid (USA) Funds's 220 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 112 |
| Debt collection | 77 |
| Credit reporting, credit repair services, or other personal consumer reports | 29 |
| Credit reporting | 1 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 29 |
| CA | 19 |
| TX | 16 |
| GA | 15 |
| MD | 13 |
| AZ | 11 |
| WA | 8 |
| OH | 8 |
| NC | 8 |
| IN | 7 |
| NY | 7 |
| MA | 7 |
| LA | 6 |
| IL | 6 |
| MI | 6 |
| KS | 4 |
| PA | 4 |
| CT | 4 |
| NV | 4 |
| NJ | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 54 |
| Dealing with your lender or servicer | 26 |
| Cont'd attempts collect debt not owed | 22 |
| Incorrect information on your report | 20 |
| Attempts to collect debt not owed | 12 |
| Can't repay my loan | 11 |
| Disclosure verification of debt | 11 |
| Struggling to repay your loan | 10 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| False statements or representation | 9 |
| Communication tactics | 5 |
| Improper contact or sharing of info | 5 |
| Took or threatened to take negative or legal action | 4 |
| Written notification about debt | 4 |
| Taking/threatening an illegal action | 3 |
| Repaying your loan | 3 |
| Improper use of your report | 3 |
| Getting a loan | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Threatened to contact someone or share information improperly | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 6 | 100% |
| 2014 | 14 | 100% |
| 2015 | 25 | 100% |
| 2016 | 44 | 100% |
| 2017 | 78 | 100% |
| 2018 | 50 | 98% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About United Student Aid (USA) Funds
United Student Aid (USA) Funds's 220 logged complaints stay concentrated: only 38 states show a filing on record. 44.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2018-12-12.
United Student Aid (USA) Funds answers 99.1% of complaints inside the CFPB's tracked window and closes 75.9% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Student Aid (USA) Funds.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does United Student Aid (USA) Funds have?
220, per the CFPB's public complaint count for this company (see the full breakdown above).
Does United Student Aid (USA) Funds respond to complaints on time?
99.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about United Student Aid (USA) Funds?
"Dealing with my lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.