CFPB · Single-product concentration
First Associates Loan Servicing LLC
388 CFPB complaints · 81.4% in "Student loan" · top issue Can't repay my loan.
First Associates Loan Servicing LLC: 81.4% of 388 CFPB complaints sit in "Student loan". Timely 98.2% · relief 4.6%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2020
CFPB relief outcome brief
CCDB company first-associates-loan-servicing-llc
4.6% relief · 98.2% timely · 388 filings · Student loan
Same-product relief peers
Nearest relief peer: Ameritech Financial (4.6% relief)
First Associates Loan Servicing LLC closes 4.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 388 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Associates Loan Servicing LLC complaint mix by product
- Student loan 316 81.4% – 5% relief
- Debt collection 47 12.1% – 2% relief
- Credit reporting, 12 3.1% – 0% relief
- Consumer Loan 6 1.5% – 0% relief
- Payday loan, 4 1.0% – 0% relief
- Vehicle loan 2 0.5% – 0% relief
- Mortgage 1 0.3% – 0% relief
How First Associates Loan Servicing LLC's 388 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 316 |
| Debt collection | 47 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Consumer Loan | 6 |
| Payday loan, title loan, or personal loan | 4 |
| Vehicle loan or lease | 2 |
| Mortgage | 1 |
Nationwide filing states for First Associates Loan Servicing LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 7.2% of this company's filings
First Associates Loan Servicing LLC complaints by year
Annual filing volume from the CFPB public database
- 2020
- 4
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 28 |
| CA | 28 |
| OH | 26 |
| TX | 24 |
| VA | 18 |
| MI | 18 |
| NY | 16 |
| TN | 13 |
| GA | 12 |
| NC | 12 |
| OR | 11 |
| WI | 11 |
| IL | 11 |
| MD | 10 |
| IN | 10 |
| PA | 10 |
| LA | 10 |
| SC | 9 |
| MA | 8 |
| KY | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Can't repay my loan | 129 |
| Dealing with my lender or servicer | 78 |
| Dealing with your lender or servicer | 46 |
| Getting a loan | 28 |
| Struggling to repay your loan | 19 |
| Communication tactics | 11 |
| Attempts to collect debt not owed | 10 |
| Incorrect information on your report | 10 |
| Repaying your loan | 9 |
| Cont'd attempts collect debt not owed | 9 |
| Written notification about debt | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Problems when you are unable to pay | 5 |
| Managing the loan or lease | 4 |
| Disclosure verification of debt | 3 |
| False statements or representation | 3 |
| Loan servicing, payments, escrow account | 1 |
| Improper contact or sharing of info | 1 |
| Account terms and changes | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 10 | 100% |
| 2014 | 90 | 98.9% |
| 2015 | 82 | 95.1% |
| 2016 | 65 | 96.9% |
| 2017 | 38 | 100% |
| 2018 | 28 | 100% |
| 2019 | 67 | 100% |
| 2020 | 4 | 100% |
Source: CFPB Consumer Complaint Database
First Associates Loan Servicing LLC filings cluster in one product
First Associates Loan Servicing LLC's 388 logged complaints reach a nationwide footprint - 42 states have at least one filing. Only 37.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-03-13.
First Associates Loan Servicing LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 94.3% with a written explanation. 4.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Can't repay my loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Associates Loan Servicing LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Associates Loan Servicing LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 388.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Associates Loan Servicing LLC (98.2% timely; 4.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration