First Associates Loan Servicing LLC
388 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Associates Loan Servicing LLC complaint mix by product
- Student loan 316 81.4% – 5% relief
- Debt collection 47 12.1% – 2% relief
- Credit reporting, 12 3.1% – 0% relief
- Consumer Loan 6 1.5% – 0% relief
- Payday loan, 4 1.0% – 0% relief
- Vehicle loan 2 0.5% – 0% relief
- Mortgage 1 0.3% – 0% relief
How First Associates Loan Servicing LLC's 388 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 316 |
| Debt collection | 47 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Consumer Loan | 6 |
| Payday loan, title loan, or personal loan | 4 |
| Vehicle loan or lease | 2 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 28 |
| CA | 28 |
| OH | 26 |
| TX | 24 |
| VA | 18 |
| MI | 18 |
| NY | 16 |
| TN | 13 |
| GA | 12 |
| NC | 12 |
| OR | 11 |
| WI | 11 |
| IL | 11 |
| MD | 10 |
| IN | 10 |
| PA | 10 |
| LA | 10 |
| SC | 9 |
| MA | 8 |
| KY | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Can't repay my loan | 129 |
| Dealing with my lender or servicer | 78 |
| Dealing with your lender or servicer | 46 |
| Getting a loan | 28 |
| Struggling to repay your loan | 19 |
| Communication tactics | 11 |
| Attempts to collect debt not owed | 10 |
| Incorrect information on your report | 10 |
| Repaying your loan | 9 |
| Cont'd attempts collect debt not owed | 9 |
| Written notification about debt | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Problems when you are unable to pay | 5 |
| Managing the loan or lease | 4 |
| Disclosure verification of debt | 3 |
| False statements or representation | 3 |
| Loan servicing, payments, escrow account | 1 |
| Improper contact or sharing of info | 1 |
| Account terms and changes | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 10 | 100% |
| 2014 | 90 | 98.9% |
| 2015 | 82 | 95.1% |
| 2016 | 65 | 96.9% |
| 2017 | 38 | 100% |
| 2018 | 28 | 100% |
| 2019 | 67 | 100% |
| 2020 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Associates Loan Servicing LLC
First Associates Loan Servicing LLC's 388 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. Only 37.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2020-03-13.
First Associates Loan Servicing LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 94.3% with a written explanation. 4.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Can't repay my loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Associates Loan Servicing LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Associates Loan Servicing LLC have?
388, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Associates Loan Servicing LLC respond to complaints on time?
98.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Associates Loan Servicing LLC?
"Can't repay my loan", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.