CFPB · Single-product concentration
Student Assistance Foundation
27 CFPB complaints · 74.1% in "Student loan" · top issue Dealing with my lender or servicer.
Student Assistance Foundation: 74.1% of 27 CFPB complaints sit in "Student loan". Timely 59.3% · relief 18.5%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2013 to 2021
CFPB relief outcome brief
CCDB company student-assistance-foundation
18.5% relief · 59.3% timely · 27 filings · Student loan
Same-product relief peers
Nearest relief peer: Dream Center Education Holdings (20.6% relief)
Student Assistance Foundation closes 18.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 27 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Assistance Foundation complaint mix by product
- Student loan 20 74.1% – 15% relief
- Debt collection 5 18.5% – 40% relief
- Credit reporting, 2 7.4% – 0% relief
How Student Assistance Foundation's 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 20 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where Student Assistance Foundation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 25.9% of this company's filings
Student Assistance Foundation falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -66.7% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| AZ | 2 |
| WA | 2 |
| FL | 2 |
| MI | 2 |
| CO | 1 |
| MN | 1 |
| MT | 1 |
| MS | 1 |
| TX | 1 |
| OH | 1 |
| CT | 1 |
| NY | 1 |
| OR | 1 |
| VT | 1 |
| GA | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 10 |
| Can't repay my loan | 6 |
| Repaying your loan | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Communication tactics | 2 |
| Incorrect information on your report | 2 |
| Problems when you are unable to pay | 1 |
| Disclosure verification of debt | 1 |
| Struggling to repay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 66.7% |
| 2014 | 7 | 71.4% |
| 2015 | 4 | 75% |
| 2016 | 9 | 66.7% |
| 2017 | 2 | 0% |
| 2018 | 1 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Student Assistance Foundation filings cluster in one product
Student Assistance Foundation's 27 logged complaints stay concentrated: only 17 states show a filing. Only 18.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2021-08-18.
Student Assistance Foundation answers 59.3% of complaints inside the CFPB's tracked window and closes 55.6% with a written explanation. 18.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Assistance Foundation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Student Assistance Foundation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 59.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Student Assistance Foundation (59.3% timely; 18.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration