Access Group Inc.
150 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Access Group Inc. complaint mix by product
- Student loan 121 80.7% – 0% relief
- Debt collection 25 16.7% – 0% relief
- Credit reporting, 3 2.0% – 0% relief
- Consumer Loan 1 0.7% – 0% relief
How Access Group Inc.'s 150 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 121 |
| Debt collection | 25 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 25 |
| FL | 16 |
| NY | 14 |
| TX | 10 |
| DC | 9 |
| OH | 8 |
| IL | 8 |
| MI | 5 |
| PA | 4 |
| AZ | 4 |
| WA | 4 |
| MO | 4 |
| NH | 4 |
| MN | 4 |
| MD | 3 |
| VA | 3 |
| AL | 3 |
| NJ | 3 |
| NM | 3 |
| ME | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 37 |
| Dealing with your lender or servicer | 21 |
| Can't repay my loan | 20 |
| Problems when you are unable to pay | 17 |
| Struggling to repay your loan | 11 |
| Repaying your loan | 10 |
| Took or threatened to take negative or legal action | 6 |
| Communication tactics | 4 |
| Getting a loan | 4 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 3 |
| Incorrect information on your report | 3 |
| Disclosure verification of debt | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Improper contact or sharing of info | 2 |
| False statements or representation | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 17 | 100% |
| 2013 | 14 | 100% |
| 2014 | 22 | 100% |
| 2015 | 21 | 100% |
| 2016 | 26 | 100% |
| 2017 | 8 | 100% |
| 2018 | 9 | 100% |
| 2019 | 4 | 100% |
| 2020 | 8 | 87.5% |
| 2021 | 6 | 100% |
| 2022 | 3 | 100% |
| 2023 | 4 | 100% |
| 2024 | 4 | 100% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Access Group Inc.
Access Group Inc.'s 150 logged complaints stay concentrated: only 32 states show a filing on record. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-28.
Access Group Inc. answers 99.3% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Access Group Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Access Group Inc. have?
150, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Access Group Inc. respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Access Group Inc.?
"Dealing with my lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.