CFPB · Single-product concentration
Access Group Inc.
150 CFPB complaints · 80.7% in "Student loan" · top issue Dealing with my lender or servicer.
Access Group Inc.: 80.7% of 150 CFPB complaints sit in "Student loan". Timely 99.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- -94.1% filings 2012 to 2026
CFPB relief outcome brief
CCDB company access-group-inc
0% relief · 99.3% timely · 150 filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Access Group Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 150 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Access Group Inc. complaint mix by product
- Student loan 121 80.7% – 0% relief
- Debt collection 25 16.7% – 0% relief
- Credit reporting, 3 2.0% – 0% relief
- Consumer Loan 1 0.7% – 0% relief
How Access Group Inc.'s 150 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 121 |
| Debt collection | 25 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Consumer Loan | 1 |
Where Access Group Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 16.7% of this company's filings
Access Group Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -94.1% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 25 |
| FL | 16 |
| NY | 14 |
| TX | 10 |
| DC | 9 |
| OH | 8 |
| IL | 8 |
| MI | 5 |
| PA | 4 |
| AZ | 4 |
| WA | 4 |
| MO | 4 |
| NH | 4 |
| MN | 4 |
| MD | 3 |
| VA | 3 |
| AL | 3 |
| NJ | 3 |
| NM | 3 |
| ME | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 37 |
| Dealing with your lender or servicer | 21 |
| Can't repay my loan | 20 |
| Problems when you are unable to pay | 17 |
| Struggling to repay your loan | 11 |
| Repaying your loan | 10 |
| Took or threatened to take negative or legal action | 6 |
| Communication tactics | 4 |
| Getting a loan | 4 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 3 |
| Incorrect information on your report | 3 |
| Disclosure verification of debt | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Improper contact or sharing of info | 2 |
| False statements or representation | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 17 | 100% |
| 2013 | 14 | 100% |
| 2014 | 22 | 100% |
| 2015 | 21 | 100% |
| 2016 | 26 | 100% |
| 2017 | 8 | 100% |
| 2018 | 9 | 100% |
| 2019 | 4 | 100% |
| 2020 | 8 | 87.5% |
| 2021 | 6 | 100% |
| 2022 | 3 | 100% |
| 2023 | 4 | 100% |
| 2024 | 4 | 100% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Access Group Inc. filings cluster in one product
Access Group Inc.'s 150 logged complaints stay concentrated: only 32 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-28.
Access Group Inc. answers 99.3% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Access Group Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Access Group Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 150.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Access Group Inc. (99.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration