CFPB · Single-product concentration

Great Lakes

1.6K CFPB complaints · 75.3% in "Student loan" · top issue Dealing with your lender or servicer.

Products ↓ All companies
1.6K CFPB complaints

Great Lakes: 75.3% of 1.6K CFPB complaints sit in "Student loan". Timely 99% · relief 0.6%. Allegations, not findings.

  • Single-product concentration
  • +4633.3% filings 2012 to 2019

CFPB relief outcome brief

CCDB company great-lakes

0.6% relief · 99% timely · 1.6K filings · Student loan

Same-product relief peers

Nearest relief peer: Genesis Lending (0.6% relief)

Great Lakes (this)0.6%United Revenue Corporation3.5%Thaxton InvestmentCorporation14.1%United PanAm Financial Corp.6.3%Webster Bank, NationalAssociation16.6%
Closed-with-relief % among Great Lakes and nearest filing-volume peers

Great Lakes closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Great Lakes scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (3/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

55 /100 grade C

Relief provided

3 / 100 percentile-benchmarked

0.6% of complaints closed with relief to the consumer

Timely response

98 / 100 percentile-benchmarked

99% of complaints answered inside the CFPB 15-day window

Closed with explanation

99 / 100 percentile-benchmarked

99.4% of complaints closed with an explanation to the consumer

Most of Great Lakes's 1.6K filings include narrative text

49.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 99.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.6%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Great Lakes complaint mix by product

Total complaints: 1.6K

Great Lakes complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.6K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Student loan: 1,186 complaints (75.6%), resolution 0.8% Student loan 75.6% Debt collection: 187 complaints (11.9%), resolution 0.5% Debt collection 11.9% Credit reporting,: 185 complaints (11.8%), resolution 0.0% Credit reporting, 11.8% Consumer Loan: 3 complaints (0.2%), resolution 0.0% Credit reporting: 3 complaints (0.2%), resolution 0.0% Credit card: 3 complaints (0.2%), resolution 0.0% Other financial: 2 complaints (0.1%), resolution 0.0%
  • Student loan 1K 75.6% – 1% relief
  • Debt collection 187 11.9% – 1% relief
  • Credit reporting, 185 11.8% – 0% relief
  • Consumer Loan 3 0.2% – 0% relief
  • Credit reporting 3 0.2% – 0% relief
  • Credit card 3 0.2% – 0% relief
  • Other financial 2 0.1% – 0% relief

Lighter-volume mix: how Great Lakes's 1.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Student loan 1.2K
Debt collection 187
Credit reporting, credit repair services, or other personal consumer reports 185
Consumer Loan 3
Credit reporting 3
Credit card or prepaid card 3
Other financial service 2
Checking or savings account 2
Bank account or service 1
Money transfer, virtual currency, or money service 1
Mortgage 1

Nationwide filing states for Great Lakes

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
10.7% of this company's filings
CA169FL117TX103NY98OH79IL70MI63GA62

Great Lakes rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2019
284
+4633.3% vs 2012
0200400600 20122013201420152016201720182019 284

Volume vs. relief

Where Great Lakes sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, Great Lakes files more complaint volume than 24% of them, and closes complaints with relief more often than 35% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

Great Lakes vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 020406080100 Volume percentile Relief percentile
Great Lakes vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 1,574 · Closed with relief: 0.6%

Top States

State Complaints
CA 169
FL 117
TX 103
NY 98
OH 79
IL 70
MI 63
GA 62
PA 58
VA 53
NC 45
NJ 44
AZ 40
WA 40
MD 34
WI 34
MN 33
SC 32
IN 30
MA 30

Top Issues

Issue Complaints
Dealing with your lender or servicer 442
Dealing with my lender or servicer 365
Struggling to repay your loan 166
Incorrect information on your report 158
Can't repay my loan 132
Problem with a credit reporting company's investigation into an existing problem 62
Attempts to collect debt not owed 46
Written notification about debt 32
False statements or representation 28
Disclosure verification of debt 22
Communication tactics 19
Cont'd attempts collect debt not owed 18
Repaying your loan 15
Credit monitoring or identity theft protection services 12
Improper use of your report 9
Threatened to contact someone or share information improperly 6
Improper contact or sharing of info 6
Took or threatened to take negative or legal action 6
Getting a loan 5
Taking/threatening an illegal action 4

Yearly Trend

Year Complaints Timely
2012 6 83.3%
2013 14 92.9%
2014 33 100%
2015 22 100%
2016 330 99.7%
2017 499 97.6%
2018 386 99.7%
2019 284 100%

Source: CFPB Consumer Complaint Database

Great Lakes filings cluster in one product

Great Lakes's 1,574 logged complaints reach a nationwide footprint - 55 states have at least one filing. 49.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2019-12-18.

Great Lakes answers 99% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great Lakes.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Great Lakes: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.6K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Great Lakes (#261 of 342; 99% timely; 0.6% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration