CFPB · Single-product concentration
Great Lakes
1.6K CFPB complaints · 75.3% in "Student loan" · top issue Dealing with your lender or servicer.
Great Lakes: 75.3% of 1.6K CFPB complaints sit in "Student loan". Timely 99% · relief 0.6%. Allegations, not findings.
- Volume rank #261 of 342
- Single-product concentration
- +4633.3% filings 2012 to 2019
CFPB relief outcome brief
CCDB company great-lakes
0.6% relief · 99% timely · 1.6K filings · Student loan
Same-product relief peers
Nearest relief peer: Genesis Lending (0.6% relief)
Great Lakes closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Great Lakes's 1.6K filings include narrative text
49.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Great Lakes complaint mix by product
- Student loan 1K 75.6% – 1% relief
- Debt collection 187 11.9% – 1% relief
- Credit reporting, 185 11.8% – 0% relief
- Consumer Loan 3 0.2% – 0% relief
- Credit reporting 3 0.2% – 0% relief
- Credit card 3 0.2% – 0% relief
- Other financial 2 0.1% – 0% relief
Lighter-volume mix: how Great Lakes's 1.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 1.2K |
| Debt collection | 187 |
| Credit reporting, credit repair services, or other personal consumer reports | 185 |
| Consumer Loan | 3 |
| Credit reporting | 3 |
| Credit card or prepaid card | 3 |
| Other financial service | 2 |
| Checking or savings account | 2 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Mortgage | 1 |
Nationwide filing states for Great Lakes
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 10.7% of this company's filings
Great Lakes rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 284
- +4633.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 169 |
| FL | 117 |
| TX | 103 |
| NY | 98 |
| OH | 79 |
| IL | 70 |
| MI | 63 |
| GA | 62 |
| PA | 58 |
| VA | 53 |
| NC | 45 |
| NJ | 44 |
| AZ | 40 |
| WA | 40 |
| MD | 34 |
| WI | 34 |
| MN | 33 |
| SC | 32 |
| IN | 30 |
| MA | 30 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 442 |
| Dealing with my lender or servicer | 365 |
| Struggling to repay your loan | 166 |
| Incorrect information on your report | 158 |
| Can't repay my loan | 132 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Attempts to collect debt not owed | 46 |
| Written notification about debt | 32 |
| False statements or representation | 28 |
| Disclosure verification of debt | 22 |
| Communication tactics | 19 |
| Cont'd attempts collect debt not owed | 18 |
| Repaying your loan | 15 |
| Credit monitoring or identity theft protection services | 12 |
| Improper use of your report | 9 |
| Threatened to contact someone or share information improperly | 6 |
| Improper contact or sharing of info | 6 |
| Took or threatened to take negative or legal action | 6 |
| Getting a loan | 5 |
| Taking/threatening an illegal action | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 83.3% |
| 2013 | 14 | 92.9% |
| 2014 | 33 | 100% |
| 2015 | 22 | 100% |
| 2016 | 330 | 99.7% |
| 2017 | 499 | 97.6% |
| 2018 | 386 | 99.7% |
| 2019 | 284 | 100% |
Source: CFPB Consumer Complaint Database
Great Lakes filings cluster in one product
Great Lakes's 1,574 logged complaints reach a nationwide footprint - 55 states have at least one filing. 49.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2019-12-18.
Great Lakes answers 99% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great Lakes.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Great Lakes: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.6K.
- United Revenue Corporation Δ 9 complaints · 3.5% relief 1.6Kcomplaints
- Thaxton Investment Corporation Δ 9 complaints · 14.1% relief 1.6Kcomplaints
- United PanAm Financial Corp. Δ 10 complaints · 6.3% relief 1.6Kcomplaints
- Webster Bank, National Association Δ 14 complaints · 16.6% relief 1.6Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Great Lakes (#261 of 342; 99% timely; 0.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration