Great Lakes
1.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Great Lakes complaint mix by product
- Student loan 1K 75.6% – 1% relief
- Debt collection 187 11.9% – 1% relief
- Credit reporting, 185 11.8% – 0% relief
- Consumer Loan 3 0.2% – 0% relief
- Credit reporting 3 0.2% – 0% relief
- Credit card 3 0.2% – 0% relief
- Other financial 2 0.1% – 0% relief
How Great Lakes's 1.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 1.2K |
| Debt collection | 187 |
| Credit reporting, credit repair services, or other personal consumer reports | 185 |
| Consumer Loan | 3 |
| Credit reporting | 3 |
| Credit card or prepaid card | 3 |
| Other financial service | 2 |
| Checking or savings account | 2 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 169 |
| FL | 117 |
| TX | 103 |
| NY | 98 |
| OH | 79 |
| IL | 70 |
| MI | 63 |
| GA | 62 |
| PA | 58 |
| VA | 53 |
| NC | 45 |
| NJ | 44 |
| AZ | 40 |
| WA | 40 |
| MD | 34 |
| WI | 34 |
| MN | 33 |
| SC | 32 |
| IN | 30 |
| MA | 30 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 442 |
| Dealing with my lender or servicer | 365 |
| Struggling to repay your loan | 166 |
| Incorrect information on your report | 158 |
| Can't repay my loan | 132 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Attempts to collect debt not owed | 46 |
| Written notification about debt | 32 |
| False statements or representation | 28 |
| Disclosure verification of debt | 22 |
| Communication tactics | 19 |
| Cont'd attempts collect debt not owed | 18 |
| Repaying your loan | 15 |
| Credit monitoring or identity theft protection services | 12 |
| Improper use of your report | 9 |
| Threatened to contact someone or share information improperly | 6 |
| Improper contact or sharing of info | 6 |
| Took or threatened to take negative or legal action | 6 |
| Getting a loan | 5 |
| Taking/threatening an illegal action | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 83.3% |
| 2013 | 14 | 92.9% |
| 2014 | 33 | 100% |
| 2015 | 22 | 100% |
| 2016 | 330 | 99.7% |
| 2017 | 499 | 97.6% |
| 2018 | 386 | 99.7% |
| 2019 | 284 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Great Lakes
Great Lakes's 1,574 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. 49.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2019-12-18.
Great Lakes answers 99% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great Lakes.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Great Lakes have?
1,574, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Great Lakes respond to complaints on time?
99% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Great Lakes?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.