CFPB · Faster timely-response band
Slm Corporation
5.8K CFPB complaints · 99.9% timely (fast band) · top issue Dealing with your lender or servicer.
Slm Corporation answers 99.9% on time (upper third) across 5.8K filings. Relief 14.9% · top product Student loan. Allegations, not findings.
- Volume rank #102 of 342
- Faster timely-response band
- +547.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company slm-corporation
14.9% relief · 99.9% timely · 5.8K filings · Student loan
Same-product relief peers
Nearest relief peer: Fedloan Help (15.7% relief)
Slm Corporation closes 14.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Slm Corporation's 5.8K filings include narrative text
43.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Slm Corporation complaint mix by product
- Student loan 4K 69.1% – 16% relief
- Credit reporting 744 12.9% – 6% relief
- Debt collection 501 8.7% – 15% relief
- Credit reporting, 378 6.6% – 17% relief
- Checking or 97 1.7% – 8% relief
- Credit card 46 0.8% – 22% relief
- Credit card 18 0.3% – 17% relief
Heavy-volume mix: how Slm Corporation's 5.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 4.0K |
| Credit reporting or other personal consumer reports | 744 |
| Debt collection | 501 |
| Credit reporting, credit repair services, or other personal consumer reports | 378 |
| Checking or savings account | 97 |
| Credit card or prepaid card | 46 |
| Credit card | 18 |
| Bank account or service | 16 |
| Payday loan, title loan, or personal loan | 14 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Credit reporting | 7 |
| Consumer Loan | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Mortgage | 4 |
| Debt or credit management | 2 |
Nationwide filing states for Slm Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 9.6% of this company's filings
Slm Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 557
- +547.7% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 562 |
| NY | 535 |
| FL | 416 |
| PA | 395 |
| TX | 361 |
| NJ | 295 |
| GA | 264 |
| MA | 220 |
| IL | 199 |
| MD | 193 |
| VA | 188 |
| OH | 172 |
| NC | 163 |
| MI | 142 |
| CT | 119 |
| SC | 115 |
| TN | 109 |
| MO | 105 |
| AZ | 90 |
| CO | 85 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 1.2K |
| Struggling to repay your loan | 1.1K |
| Incorrect information on your report | 643 |
| Dealing with my lender or servicer | 554 |
| Improper use of your report | 434 |
| Can't repay my loan | 377 |
| Getting a loan | 273 |
| Communication tactics | 178 |
| Repaying your loan | 172 |
| Problem with a company's investigation into an existing problem | 164 |
| Attempts to collect debt not owed | 133 |
| Problem with a credit reporting company's investigation into an existing problem | 112 |
| Took or threatened to take negative or legal action | 66 |
| Managing an account | 60 |
| Written notification about debt | 39 |
| False statements or representation | 36 |
| Problems when you are unable to pay | 35 |
| Credit monitoring or identity theft protection services | 34 |
| Threatened to contact someone or share information improperly | 27 |
| Closing an account | 21 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 86 | 100% |
| 2013 | 157 | 99.4% |
| 2014 | 254 | 100% |
| 2015 | 279 | 100% |
| 2016 | 308 | 100% |
| 2017 | 413 | 99.8% |
| 2018 | 262 | 100% |
| 2019 | 249 | 100% |
| 2020 | 244 | 100% |
| 2021 | 336 | 100% |
| 2022 | 504 | 100% |
| 2023 | 504 | 99.6% |
| 2024 | 658 | 99.7% |
| 2025 | 1.0K | 99.8% |
| 2026 | 557 | 100% |
Source: CFPB Consumer Complaint Database
Slm Corporation in the faster-timely third
Slm Corporation's 5,831 logged complaints reach a nationwide footprint - 57 states have at least one filing. 43.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Timely response 99.9% sits in the upper third of the corpus.
Slm Corporation answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 14.9% with relief; 84.2% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Slm Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Slm Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Slm Corporation (#102 of 342; 99.9% timely; 14.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band