2026 data Public-data reference Official source

Slm Corporation

5.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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5.8K
Total Complaints
99.9%
Timely Response
0%
Disputed
14.9%
Relief Provided
57
States Active
2012
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 14.9%
Industry median

Share closed with monetary or non-monetary relief.

Slm Corporation complaint mix by product

Total complaints: 5.8K

Slm Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Student loan: 3,986 complaints (69.1%), resolution 16.4% Student loan 69.1% Credit reporting: 744 complaints (12.9%), resolution 5.9% Credit reporting 12.9% Debt collection: 501 complaints (8.7%), resolution 14.8% Debt collection 8.7% Credit reporting,: 378 complaints (6.6%), resolution 16.9% Credit reporting, 6.6% Checking or: 97 complaints (1.7%), resolution 8.2% Credit card: 46 complaints (0.8%), resolution 21.7% Credit card: 18 complaints (0.3%), resolution 16.7%
  • Student loan 4K 69.1% – 16% relief
  • Credit reporting 744 12.9% – 6% relief
  • Debt collection 501 8.7% – 15% relief
  • Credit reporting, 378 6.6% – 17% relief
  • Checking or 97 1.7% – 8% relief
  • Credit card 46 0.8% – 22% relief
  • Credit card 18 0.3% – 17% relief

How Slm Corporation's 5.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Student loan 4.0K
Credit reporting or other personal consumer reports 744
Debt collection 501
Credit reporting, credit repair services, or other personal consumer reports 378
Checking or savings account 97
Credit card or prepaid card 46
Credit card 18
Bank account or service 16
Payday loan, title loan, or personal loan 14
Payday loan, title loan, personal loan, or advance loan 7
Credit reporting 7
Consumer Loan 7
Money transfer, virtual currency, or money service 4
Mortgage 4
Debt or credit management 2

Top States

State Complaints
CA 562
NY 535
FL 416
PA 395
TX 361
NJ 295
GA 264
MA 220
IL 199
MD 193
VA 188
OH 172
NC 163
MI 142
CT 119
SC 115
TN 109
MO 105
AZ 90
CO 85

Top Issues

Issue Complaints
Dealing with your lender or servicer 1.2K
Struggling to repay your loan 1.1K
Incorrect information on your report 643
Dealing with my lender or servicer 554
Improper use of your report 434
Can't repay my loan 377
Getting a loan 273
Communication tactics 178
Repaying your loan 172
Problem with a company's investigation into an existing problem 164
Attempts to collect debt not owed 133
Problem with a credit reporting company's investigation into an existing problem 112
Took or threatened to take negative or legal action 66
Managing an account 60
Written notification about debt 39
False statements or representation 36
Problems when you are unable to pay 35
Credit monitoring or identity theft protection services 34
Threatened to contact someone or share information improperly 27
Closing an account 21

Yearly Trend

Year Complaints Timely
2012 86 100%
2013 157 99.4%
2014 254 100%
2015 279 100%
2016 308 100%
2017 413 99.8%
2018 262 100%
2019 249 100%
2020 244 100%
2021 336 100%
2022 504 100%
2023 504 99.6%
2024 658 99.7%
2025 1.0K 99.8%
2026 557 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Slm Corporation

Slm Corporation's 5,831 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 43.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.

Slm Corporation answers 99.9% of complaints inside the CFPB's tracked window and closes 84.2% with a written explanation. 14.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Slm Corporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Slm Corporation have?

5,831, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Slm Corporation respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Slm Corporation?

"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.