CFPB · Narrative-heavy record
New York State Higher Education Services Corporation (Hesc)—
140 CFPB complaints · 42.9% with narratives · top issue Dealing with your lender or servicer.
New York State Higher Education Services Corporation (Hesc)—: 42.9% of 140 filings include consumer narratives. Timely 100% · relief 12.9% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2012 to 2025
CFPB relief outcome brief
CCDB company new-york-state-higher-education-services-corporation-hesc
12.9% relief · 100% timely · 140 filings · Student loan
Same-product relief peers
Nearest relief peer: Unisa, Inc (12.4% relief)
New York State Higher Education Services Corporation (Hesc)— closes 12.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of New York State Higher Education Services Corporation (Hesc)—'s 140 filings include narrative text
42.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New York State Higher Education Services Corporation (Hesc)— complaint mix by product
- Student loan 75 53.6% – 13% relief
- Debt collection 38 27.1% – 13% relief
- Credit reporting, 21 15.0% – 10% relief
- Credit reporting 3 2.1% – 33% relief
- Mortgage 1 0.7% – 0% relief
- Consumer Loan 1 0.7% – 0% relief
- Checking or 1 0.7% – 0% relief
How New York State Higher Education Services Corporation (Hesc)—'s 140 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 75 |
| Debt collection | 38 |
| Credit reporting, credit repair services, or other personal consumer reports | 21 |
| Credit reporting or other personal consumer reports | 3 |
| Mortgage | 1 |
| Consumer Loan | 1 |
| Checking or savings account | 1 |
Where New York State Higher Education Services Corporation (Hesc)— complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 38.6% of this company's filings
New York State Higher Education Services Corporation (Hesc)— falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- -50% vs 2012
Top States
| State | Complaints |
|---|---|
| NY | 54 |
| FL | 12 |
| NJ | 10 |
| VA | 7 |
| OH | 6 |
| GA | 6 |
| MA | 5 |
| AZ | 4 |
| CA | 4 |
| MD | 4 |
| SC | 4 |
| PA | 3 |
| CT | 3 |
| MI | 2 |
| AL | 2 |
| NV | 2 |
| AK | 1 |
| PR | 1 |
| IL | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 41 |
| Incorrect information on your report | 16 |
| Struggling to repay your loan | 12 |
| Dealing with my lender or servicer | 9 |
| Attempts to collect debt not owed | 8 |
| Written notification about debt | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| False statements or representation | 7 |
| Threatened to contact someone or share information improperly | 5 |
| Repaying your loan | 5 |
| Problems when you are unable to pay | 4 |
| Communication tactics | 4 |
| Took or threatened to take negative or legal action | 2 |
| Disclosure verification of debt | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Loan modification,collection,foreclosure | 1 |
| Getting a loan | 1 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 100% |
| 2013 | 4 | 100% |
| 2015 | 2 | 100% |
| 2016 | 9 | 100% |
| 2017 | 20 | 100% |
| 2018 | 30 | 100% |
| 2019 | 23 | 100% |
| 2020 | 13 | 100% |
| 2021 | 10 | 100% |
| 2022 | 8 | 100% |
| 2023 | 11 | 100% |
| 2024 | 1 | 100% |
| 2025 | 3 | 100% |
Source: CFPB Consumer Complaint Database
New York State Higher Education Services Corporation (Hesc)—'s narrative-rich complaint ledger
New York State Higher Education Services Corporation (Hesc)—'s 140 logged complaints stay concentrated: only 27 states show a filing. 42.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2025-11-22.
New York State Higher Education Services Corporation (Hesc)— answers 100% of complaints inside the CFPB's tracked window and closes 87.1% with a written explanation. 12.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New York State Higher Education Services Corporation (Hesc)—.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New York State Higher Education Services Corporation (Hesc)—: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 140.
- Account Discovery Systems, LLC Δ 0 complaints · 0% relief 140complaints
- American Recovery Service Incorporated Δ 0 complaints · 2.9% relief 140complaints
- Business & Professional Collection Service Inc Δ 0 complaints · 0% relief 140complaints
- Eastpoint Recovery Group, Inc Δ 0 complaints · 7.9% relief 140complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New York State Higher Education Services Corporation (Hesc)— (100% timely; 12.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record