CFPB · Single-product concentration
Higher Education Student Assistance Authority (Hesaa)
319 CFPB complaints · 78.7% in "Student loan" · top issue Can't repay my loan.
Higher Education Student Assistance Authority (Hesaa): 78.7% of 319 CFPB complaints sit in "Student loan". Timely 98.1% · relief 7.8%. Allegations, not findings.
- Single-product concentration
- -78.9% filings 2012 to 2026
CFPB relief outcome brief
CCDB company higher-education-student-assistance-authority-hesaa
7.8% relief · 98.1% timely · 319 filings · Student loan
Same-product relief peers
Nearest relief peer: South Carolina Student Loan Corp (7.7% relief)
Higher Education Student Assistance Authority (Hesaa) closes 7.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 319 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Higher Education Student Assistance Authority (Hesaa) complaint mix by product
- Student loan 251 78.7% – 9% relief
- Credit reporting, 39 12.2% – 0% relief
- Debt collection 25 7.8% – 8% relief
- Credit reporting 4 1.3% – 0% relief
How Higher Education Student Assistance Authority (Hesaa)'s 319 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 251 |
| Credit reporting, credit repair services, or other personal consumer reports | 39 |
| Debt collection | 25 |
| Credit reporting or other personal consumer reports | 4 |
Concentrated filing states for Higher Education Student Assistance Authority (Hesaa)
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 69% of this company's filings
Higher Education Student Assistance Authority (Hesaa) falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -78.9% vs 2012
Top States
| State | Complaints |
|---|---|
| NJ | 220 |
| NY | 20 |
| PA | 13 |
| FL | 8 |
| CA | 8 |
| MA | 8 |
| NC | 6 |
| GA | 6 |
| CT | 4 |
| DE | 3 |
| MD | 3 |
| OH | 2 |
| SC | 2 |
| CO | 2 |
| DC | 2 |
| VA | 2 |
| LA | 2 |
| TX | 1 |
| IL | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Can't repay my loan | 57 |
| Dealing with my lender or servicer | 54 |
| Dealing with your lender or servicer | 51 |
| Incorrect information on your report | 37 |
| Struggling to repay your loan | 30 |
| Repaying your loan | 26 |
| Problems when you are unable to pay | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Getting a loan | 8 |
| Written notification about debt | 6 |
| Attempts to collect debt not owed | 5 |
| False statements or representation | 5 |
| Disclosure verification of debt | 4 |
| Improper use of your report | 3 |
| Unable to get your credit report or credit score | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Took or threatened to take negative or legal action | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 19 | 100% |
| 2013 | 20 | 100% |
| 2014 | 34 | 100% |
| 2015 | 45 | 100% |
| 2016 | 39 | 100% |
| 2017 | 31 | 96.8% |
| 2018 | 25 | 100% |
| 2019 | 22 | 95.5% |
| 2020 | 17 | 88.2% |
| 2021 | 16 | 87.5% |
| 2022 | 18 | 100% |
| 2023 | 5 | 100% |
| 2024 | 15 | 100% |
| 2025 | 9 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Higher Education Student Assistance Authority (Hesaa) filings cluster in one product
Higher Education Student Assistance Authority (Hesaa)'s 319 logged complaints stay concentrated: only 23 states show a filing. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
Higher Education Student Assistance Authority (Hesaa) answers 98.1% of complaints inside the CFPB's tracked window and closes 90.9% with a written explanation. 7.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Can't repay my loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Higher Education Student Assistance Authority (Hesaa).
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Higher Education Student Assistance Authority (Hesaa): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 319.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Higher Education Student Assistance Authority (Hesaa) (98.1% timely; 7.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration