Higher Education Student Assistance Authority (Hesaa)
319 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Higher Education Student Assistance Authority (Hesaa) complaint mix by product
- Student loan 251 78.7% – 9% relief
- Credit reporting, 39 12.2% – 0% relief
- Debt collection 25 7.8% – 8% relief
- Credit reporting 4 1.3% – 0% relief
How Higher Education Student Assistance Authority (Hesaa)'s 319 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 251 |
| Credit reporting, credit repair services, or other personal consumer reports | 39 |
| Debt collection | 25 |
| Credit reporting or other personal consumer reports | 4 |
Top States
| State | Complaints |
|---|---|
| NJ | 220 |
| NY | 20 |
| PA | 13 |
| FL | 8 |
| CA | 8 |
| MA | 8 |
| NC | 6 |
| GA | 6 |
| CT | 4 |
| DE | 3 |
| MD | 3 |
| OH | 2 |
| SC | 2 |
| CO | 2 |
| DC | 2 |
| VA | 2 |
| LA | 2 |
| TX | 1 |
| IL | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Can't repay my loan | 57 |
| Dealing with my lender or servicer | 54 |
| Dealing with your lender or servicer | 51 |
| Incorrect information on your report | 37 |
| Struggling to repay your loan | 30 |
| Repaying your loan | 26 |
| Problems when you are unable to pay | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Getting a loan | 8 |
| Written notification about debt | 6 |
| Attempts to collect debt not owed | 5 |
| False statements or representation | 5 |
| Disclosure verification of debt | 4 |
| Improper use of your report | 3 |
| Unable to get your credit report or credit score | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Took or threatened to take negative or legal action | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 19 | 100% |
| 2013 | 20 | 100% |
| 2014 | 34 | 100% |
| 2015 | 45 | 100% |
| 2016 | 39 | 100% |
| 2017 | 31 | 96.8% |
| 2018 | 25 | 100% |
| 2019 | 22 | 95.5% |
| 2020 | 17 | 88.2% |
| 2021 | 16 | 87.5% |
| 2022 | 18 | 100% |
| 2023 | 5 | 100% |
| 2024 | 15 | 100% |
| 2025 | 9 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Higher Education Student Assistance Authority (Hesaa)
Higher Education Student Assistance Authority (Hesaa)'s 319 logged complaints stay concentrated: only 23 states show a filing on record. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-25.
Higher Education Student Assistance Authority (Hesaa) answers 98.1% of complaints inside the CFPB's tracked window and closes 90.9% with a written explanation. 7.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Can't repay my loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Higher Education Student Assistance Authority (Hesaa).
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Higher Education Student Assistance Authority (Hesaa) have?
319, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Higher Education Student Assistance Authority (Hesaa) respond to complaints on time?
98.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Higher Education Student Assistance Authority (Hesaa)?
"Can't repay my loan", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.