CFPB · Single-product concentration
Genesis Lending
513 CFPB complaints · 95.1% in "Student loan" · top issue Dealing with my lender or servicer.
Genesis Lending: 95.1% of 513 CFPB complaints sit in "Student loan". Timely 91.2% · relief 0.6%. Allegations, not findings.
- Single-product concentration
- +700% filings 2012 to 2021
CFPB relief outcome brief
CCDB company genesis-lending
0.6% relief · 91.2% timely · 513 filings · Student loan
Same-product relief peers
Nearest relief peer: Great Lakes (0.6% relief)
Genesis Lending closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 513 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genesis Lending complaint mix by product
- Student loan 488 95.1% – 1% relief
- Debt collection 12 2.3% – 0% relief
- Credit card 7 1.4% – 0% relief
- Credit reporting, 4 0.8% – 0% relief
- Credit card 1 0.2% – 0% relief
- Credit reporting 1 0.2% – 0% relief
How Genesis Lending's 513 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 488 |
| Debt collection | 12 |
| Credit card or prepaid card | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 1 |
| Credit reporting | 1 |
Nationwide filing states for Genesis Lending
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 26.5% of this company's filings
Genesis Lending rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 8
- +700% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 136 |
| FL | 57 |
| MI | 46 |
| TX | 29 |
| IL | 25 |
| WA | 21 |
| GA | 20 |
| PA | 16 |
| NY | 14 |
| VA | 13 |
| NV | 13 |
| OH | 12 |
| IN | 12 |
| AZ | 11 |
| NJ | 8 |
| CO | 7 |
| WV | 7 |
| TN | 7 |
| OR | 6 |
| MN | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 293 |
| Can't repay my loan | 145 |
| Getting a loan | 32 |
| Dealing with your lender or servicer | 9 |
| Communication tactics | 6 |
| Struggling to repay your loan | 5 |
| Repaying your loan | 3 |
| Incorrect information on your report | 3 |
| Cont'd attempts collect debt not owed | 2 |
| False statements or representation | 2 |
| Problem when making payments | 2 |
| Attempts to collect debt not owed | 2 |
| Customer service / Customer relations | 1 |
| Problems when you are unable to pay | 1 |
| Improper use of my credit report | 1 |
| Improper use of your report | 1 |
| Trouble using your card | 1 |
| Fees or interest | 1 |
| Closing your account | 1 |
| Struggling to pay your bill | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 8 | 87.5% |
| 2014 | 70 | 94.3% |
| 2015 | 357 | 93.3% |
| 2016 | 33 | 100% |
| 2017 | 23 | 73.9% |
| 2018 | 8 | 87.5% |
| 2019 | 4 | 100% |
| 2020 | 1 | 0% |
| 2021 | 8 | 0% |
Source: CFPB Consumer Complaint Database
Genesis Lending filings cluster in one product
Genesis Lending's 513 logged complaints reach a nationwide footprint - 41 states have at least one filing. Only 29.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-09-09.
Genesis Lending answers 91.2% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genesis Lending.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Genesis Lending: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 513.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Genesis Lending (91.2% timely; 0.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration