Genesis Lending
513 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genesis Lending complaint mix by product
- Student loan 488 95.1% – 1% relief
- Debt collection 12 2.3% – 0% relief
- Credit card 7 1.4% – 0% relief
- Credit reporting, 4 0.8% – 0% relief
- Credit card 1 0.2% – 0% relief
- Credit reporting 1 0.2% – 0% relief
How Genesis Lending's 513 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 488 |
| Debt collection | 12 |
| Credit card or prepaid card | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 1 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 136 |
| FL | 57 |
| MI | 46 |
| TX | 29 |
| IL | 25 |
| WA | 21 |
| GA | 20 |
| PA | 16 |
| NY | 14 |
| VA | 13 |
| NV | 13 |
| OH | 12 |
| IN | 12 |
| AZ | 11 |
| NJ | 8 |
| CO | 7 |
| WV | 7 |
| TN | 7 |
| OR | 6 |
| MN | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 293 |
| Can't repay my loan | 145 |
| Getting a loan | 32 |
| Dealing with your lender or servicer | 9 |
| Communication tactics | 6 |
| Struggling to repay your loan | 5 |
| Repaying your loan | 3 |
| Incorrect information on your report | 3 |
| Cont'd attempts collect debt not owed | 2 |
| False statements or representation | 2 |
| Problem when making payments | 2 |
| Attempts to collect debt not owed | 2 |
| Customer service / Customer relations | 1 |
| Problems when you are unable to pay | 1 |
| Improper use of my credit report | 1 |
| Improper use of your report | 1 |
| Trouble using your card | 1 |
| Fees or interest | 1 |
| Closing your account | 1 |
| Struggling to pay your bill | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 8 | 87.5% |
| 2014 | 70 | 94.3% |
| 2015 | 357 | 93.3% |
| 2016 | 33 | 100% |
| 2017 | 23 | 73.9% |
| 2018 | 8 | 87.5% |
| 2019 | 4 | 100% |
| 2020 | 1 | 0% |
| 2021 | 8 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Genesis Lending
Genesis Lending's 513 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. Only 29.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2021-09-09.
Genesis Lending answers 91.2% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genesis Lending.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Genesis Lending have?
513, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Genesis Lending respond to complaints on time?
91.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Genesis Lending?
"Dealing with my lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.