Massachusetts Educational Financing Authority
186 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Massachusetts Educational Financing Authority complaint mix by product
- Student loan 156 83.9% – 0% relief
- Credit reporting, 16 8.6% – 0% relief
- Credit reporting 8 4.3% – 0% relief
- Debt collection 5 2.7% – 0% relief
- Checking or 1 0.5% – 0% relief
How Massachusetts Educational Financing Authority's 186 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 156 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Credit reporting or other personal consumer reports | 8 |
| Debt collection | 5 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| MA | 94 |
| NY | 13 |
| CA | 12 |
| ME | 6 |
| NH | 6 |
| TX | 5 |
| FL | 5 |
| PA | 4 |
| MD | 4 |
| NJ | 3 |
| CT | 3 |
| RI | 3 |
| NC | 3 |
| IL | 2 |
| SC | 2 |
| CO | 2 |
| GA | 2 |
| DC | 2 |
| OR | 2 |
| OH | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 64 |
| Dealing with my lender or servicer | 28 |
| Struggling to repay your loan | 27 |
| Can't repay my loan | 18 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Incorrect information on your report | 11 |
| Getting a loan | 6 |
| Improper use of your report | 5 |
| Repaying your loan | 4 |
| Took or threatened to take negative or legal action | 3 |
| Communication tactics | 2 |
| Problems when you are unable to pay | 2 |
| Managing an account | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 0% |
| 2013 | 6 | 83.3% |
| 2014 | 16 | 100% |
| 2015 | 13 | 100% |
| 2016 | 9 | 100% |
| 2017 | 16 | 100% |
| 2018 | 25 | 96% |
| 2019 | 15 | 100% |
| 2020 | 20 | 100% |
| 2021 | 20 | 100% |
| 2022 | 4 | 100% |
| 2023 | 5 | 100% |
| 2024 | 20 | 100% |
| 2025 | 12 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Massachusetts Educational Financing Authority
Massachusetts Educational Financing Authority's 186 logged complaints stay concentrated: only 30 states show a filing on record. 45.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-03-11.
Massachusetts Educational Financing Authority answers 97.8% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Massachusetts Educational Financing Authority.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Massachusetts Educational Financing Authority have?
186, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Massachusetts Educational Financing Authority respond to complaints on time?
97.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Massachusetts Educational Financing Authority?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.