CFPB · Single-product concentration
Massachusetts Educational Financing Authority
186 CFPB complaints · 83.9% in "Student loan" · top issue Dealing with your lender or servicer.
Massachusetts Educational Financing Authority: 83.9% of 186 CFPB complaints sit in "Student loan". Timely 97.8% · relief 0%. Allegations, not findings.
- Single-product concentration
- +50% filings 2012 to 2026
CFPB relief outcome brief
CCDB company massachusetts-educational-financing-authority
0% relief · 97.8% timely · 186 filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Massachusetts Educational Financing Authority closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Massachusetts Educational Financing Authority's 186 filings include narrative text
45.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Massachusetts Educational Financing Authority complaint mix by product
- Student loan 156 83.9% – 0% relief
- Credit reporting, 16 8.6% – 0% relief
- Credit reporting 8 4.3% – 0% relief
- Debt collection 5 2.7% – 0% relief
- Checking or 1 0.5% – 0% relief
How Massachusetts Educational Financing Authority's 186 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 156 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Credit reporting or other personal consumer reports | 8 |
| Debt collection | 5 |
| Checking or savings account | 1 |
Concentrated filing states for Massachusetts Educational Financing Authority
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 50.5% of this company's filings
Massachusetts Educational Financing Authority rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +50% vs 2012
Top States
| State | Complaints |
|---|---|
| MA | 94 |
| NY | 13 |
| CA | 12 |
| ME | 6 |
| NH | 6 |
| TX | 5 |
| FL | 5 |
| PA | 4 |
| MD | 4 |
| NJ | 3 |
| CT | 3 |
| RI | 3 |
| NC | 3 |
| IL | 2 |
| SC | 2 |
| CO | 2 |
| GA | 2 |
| DC | 2 |
| OR | 2 |
| OH | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 64 |
| Dealing with my lender or servicer | 28 |
| Struggling to repay your loan | 27 |
| Can't repay my loan | 18 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Incorrect information on your report | 11 |
| Getting a loan | 6 |
| Improper use of your report | 5 |
| Repaying your loan | 4 |
| Took or threatened to take negative or legal action | 3 |
| Communication tactics | 2 |
| Problems when you are unable to pay | 2 |
| Managing an account | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 0% |
| 2013 | 6 | 83.3% |
| 2014 | 16 | 100% |
| 2015 | 13 | 100% |
| 2016 | 9 | 100% |
| 2017 | 16 | 100% |
| 2018 | 25 | 96% |
| 2019 | 15 | 100% |
| 2020 | 20 | 100% |
| 2021 | 20 | 100% |
| 2022 | 4 | 100% |
| 2023 | 5 | 100% |
| 2024 | 20 | 100% |
| 2025 | 12 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Massachusetts Educational Financing Authority filings cluster in one product
Massachusetts Educational Financing Authority's 186 logged complaints stay concentrated: only 30 states show a filing. 45.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-03-11.
Massachusetts Educational Financing Authority answers 97.8% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Massachusetts Educational Financing Authority.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Massachusetts Educational Financing Authority: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 186.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Massachusetts Educational Financing Authority (97.8% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration