Ascent Holding Co
144 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ascent Holding Co complaint mix by product
- Student loan 96 66.7% – 2% relief
- Credit reporting 29 20.1% – 0% relief
- Debt collection 13 9.0% – 8% relief
- Payday loan, 5 3.5% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Ascent Holding Co's 144 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 96 |
| Credit reporting or other personal consumer reports | 29 |
| Debt collection | 13 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 18 |
| FL | 14 |
| NY | 10 |
| GA | 7 |
| PA | 7 |
| IL | 6 |
| OH | 6 |
| NJ | 5 |
| TN | 4 |
| AZ | 4 |
| WA | 4 |
| HI | 3 |
| MD | 3 |
| NC | 3 |
| MA | 2 |
| SC | 2 |
| AL | 2 |
| MI | 2 |
| NV | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 30 |
| Incorrect information on your report | 29 |
| Getting a loan | 26 |
| Struggling to repay your loan | 20 |
| Problem with a company's investigation into an existing problem | 9 |
| Improper use of your report | 5 |
| Issue with income share agreement | 5 |
| Took or threatened to take negative or legal action | 4 |
| Attempts to collect debt not owed | 4 |
| Issue where my lender is my school | 3 |
| False statements or representation | 3 |
| Struggling to pay your loan | 2 |
| Communication tactics | 1 |
| Charged fees or interest you didn't expect | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 0% |
| 2022 | 3 | 100% |
| 2023 | 6 | 100% |
| 2024 | 25 | 100% |
| 2025 | 62 | 100% |
| 2026 | 43 | 97.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ascent Holding Co
Ascent Holding Co's 144 logged complaints stay concentrated: only 36 states show a filing on record. 48.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-04.
Ascent Holding Co answers 97.2% of complaints inside the CFPB's tracked window and closes 97.9% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ascent Holding Co.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ascent Holding Co have?
144, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ascent Holding Co respond to complaints on time?
97.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ascent Holding Co?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.