Total complaints
77
Filed since 2019
77 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
77 consumer complaints filed with the CFPB
This profile shows Ascent Holding Co's complaint history from CFPB public records. 77 consumers have filed complaints since 2019. The company has a 94.8% timely response rate and has provided relief in 1.3% of cases.
Total complaints
77
Filed since 2019
Timely response
94.8%
CFPB-tracked response window
Relief rate
1.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Ascent Holding Co's 77 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Student loan | 51 |
| Credit reporting or other personal consumer reports | 19 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Debt collection | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| State | Complaints |
|---|---|
| TX | 11 |
| CA | 9 |
| FL | 8 |
| NY | 6 |
| IL | 5 |
| GA | 4 |
| OH | 3 |
| NJ | 3 |
| HI | 2 |
| MD | 2 |
| NV | 2 |
| PA | 2 |
| WA | 2 |
| TN | 2 |
| MA | 2 |
| AZ | 2 |
| MN | 2 |
| AR | 1 |
| UT | 1 |
| KY | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 21 |
| Dealing with your lender or servicer | 17 |
| Getting a loan | 16 |
| Improper use of your report | 5 |
| Struggling to repay your loan | 5 |
| Problem with a company's investigation into an existing problem | 4 |
| Issue with income share agreement | 2 |
| Struggling to pay your loan | 2 |
| Attempts to collect debt not owed | 2 |
| Charged fees or interest you didn't expect | 1 |
| Issue where my lender is my school | 1 |
| False statements or representation | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 0% |
| 2022 | 3 | 100% |
| 2023 | 5 | 100% |
| 2024 | 19 | 100% |
| 2025 | 33 | 100% |
| 2026 | 12 | 91.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Ascent Holding Co has accumulated 77 consumer complaints in the CFPB public database, with filings active across 27 U.S. states. Of those submissions, 23 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-03-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Ascent Holding Co reports a 94.8% timely-response rate and has closed 98.7% of cases with a written explanation to the consumer. 1.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Student loan", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Ascent Holding Co: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Ascent Holding Co has received 77 consumer complaints filed with the Consumer Financial Protection Bureau.
Ascent Holding Co has a 94.8% timely response rate to CFPB complaints.
The most common issue reported against Ascent Holding Co is "Incorrect information on your report" in the "Student loan" product category.
Read our methodology — how this data is sourced, computed, and verified.