CFPB · Narrative-heavy record
Ascent Holding Co
144 CFPB complaints · 48.6% with narratives · top issue Dealing with your lender or servicer.
Ascent Holding Co: 48.6% of 144 filings include consumer narratives. Timely 97.2% · relief 2.1% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +4200% filings 2019 to 2026
CFPB relief outcome brief
CCDB company ascent-holding-co
2.1% relief · 97.2% timely · 144 filings · Student loan
Same-product relief peers
Nearest relief peer: College Foundation, Inc. (2.1% relief)
Ascent Holding Co closes 2.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Ascent Holding Co's 144 filings include narrative text
48.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ascent Holding Co complaint mix by product
- Student loan 96 66.7% – 2% relief
- Credit reporting 29 20.1% – 0% relief
- Debt collection 13 9.0% – 8% relief
- Payday loan, 5 3.5% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Ascent Holding Co's 144 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 96 |
| Credit reporting or other personal consumer reports | 29 |
| Debt collection | 13 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Ascent Holding Co complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.6% of this company's filings
Ascent Holding Co rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 43
- +4200% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 18 |
| FL | 14 |
| NY | 10 |
| GA | 7 |
| PA | 7 |
| IL | 6 |
| OH | 6 |
| NJ | 5 |
| TN | 4 |
| AZ | 4 |
| WA | 4 |
| HI | 3 |
| MD | 3 |
| NC | 3 |
| MA | 2 |
| SC | 2 |
| AL | 2 |
| MI | 2 |
| NV | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 30 |
| Incorrect information on your report | 29 |
| Getting a loan | 26 |
| Struggling to repay your loan | 20 |
| Problem with a company's investigation into an existing problem | 9 |
| Improper use of your report | 5 |
| Issue with income share agreement | 5 |
| Took or threatened to take negative or legal action | 4 |
| Attempts to collect debt not owed | 4 |
| Issue where my lender is my school | 3 |
| False statements or representation | 3 |
| Struggling to pay your loan | 2 |
| Communication tactics | 1 |
| Charged fees or interest you didn't expect | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 0% |
| 2022 | 3 | 100% |
| 2023 | 6 | 100% |
| 2024 | 25 | 100% |
| 2025 | 62 | 100% |
| 2026 | 43 | 97.7% |
Source: CFPB Consumer Complaint Database
Ascent Holding Co's narrative-rich complaint ledger
Ascent Holding Co's 144 logged complaints stay concentrated: only 36 states show a filing. 48.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-04.
Ascent Holding Co answers 97.2% of complaints inside the CFPB's tracked window and closes 97.9% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ascent Holding Co.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ascent Holding Co: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 144.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ascent Holding Co (97.2% timely; 2.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record