CFPB · Slower timely-response band
Servicer under contract with Federal Student Aid
6.4K CFPB complaints · 1.3% timely (slow band) · top issue Took or threatened to take negative or legal action.
Servicer under contract with Federal Student Aid answers 1.3% on time (lower third) across 6.4K filings. Relief 0% · top product Student loan. Allegations, not findings.
- Slower timely-response band
- +17144.4% filings 2024 to 2026
CFPB relief outcome brief
CCDB company servicer-under-contract-with-federal-student-aid
0% relief · 1.3% timely · 6.4K filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Servicer under contract with Federal Student Aid closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Servicer under contract with Federal Student Aid scores 0/100 on relief provided, blended into one composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
1.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
0% of complaints closed with an explanation to the consumer
How 6.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Servicer under contract with Federal Student Aid complaint mix by product
- Student loan 3K 39.8% – 0% relief
- Debt collection 2K 34.6% – 0% relief
- Credit reporting 2K 25.2% – 0% relief
- Debt or 18 0.3% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit card 3 0.0% – 0% relief
- Payday loan, 2 0.0% – 0% relief
Heavy-volume mix: how Servicer under contract with Federal Student Aid's 6.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 2.6K |
| Debt collection | 2.2K |
| Credit reporting or other personal consumer reports | 1.6K |
| Debt or credit management | 18 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Prepaid card | 2 |
| Checking or savings account | 1 |
Nationwide filing states for Servicer under contract with Federal Student Aid
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 12.9% of this company's filings
Servicer under contract with Federal Student Aid rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.1K
- +17144.4% vs 2024
Volume vs. relief
Where Servicer under contract with Federal Student Aid sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Servicer under contract with Federal Student Aid files more complaint volume than 73% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 6,419 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| TX | 829 |
| CA | 539 |
| FL | 523 |
| GA | 502 |
| NC | 368 |
| NY | 352 |
| IL | 239 |
| NJ | 218 |
| PA | 200 |
| AZ | 194 |
| MD | 175 |
| VA | 174 |
| OH | 170 |
| MI | 162 |
| SC | 140 |
| MS | 130 |
| LA | 122 |
| TN | 101 |
| MN | 95 |
| AL | 88 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 1.8K |
| Dealing with your lender or servicer | 1.2K |
| Incorrect information on your report | 1.2K |
| Struggling to repay your loan | 756 |
| Improper use of your report | 568 |
| Problem with a company's investigation into an existing problem | 316 |
| Attempts to collect debt not owed | 239 |
| Written notification about debt | 126 |
| False statements or representation | 84 |
| Credit monitoring or identity theft protection services | 60 |
| Problem with fraud alerts or security freezes | 23 |
| Issue where my lender is my school | 12 |
| Getting a loan | 11 |
| Confusing or misleading advertising or marketing | 10 |
| Unable to get your credit report or credit score | 6 |
| Threatened to contact someone or share information improperly | 6 |
| Unauthorized withdrawals or charges | 4 |
| Communication tactics | 4 |
| Issue with income share agreement | 3 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 18 | 0% |
| 2025 | 3.3K | 0% |
| 2026 | 3.1K | 2.6% |
Source: CFPB Consumer Complaint Database
Servicer under contract with Federal Student Aid in the slower-timely third
Servicer under contract with Federal Student Aid's 6,419 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 24.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2024 through 2026-06-26. Timely response 1.3% sits in the lower third of the corpus.
Servicer under contract with Federal Student Aid answers 1.3% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0% with relief; 0% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Servicer under contract with Federal Student Aid.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Servicer under contract with Federal Student Aid: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 1.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Servicer under contract with Federal Student Aid (#94 of 342; 1.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band