CFPB · Slower timely-response band
Servicer under contract with Federal Student Aid
6.4K CFPB complaints · 1.3% timely (slow band) · top issue Took or threatened to take negative or legal action.
Servicer under contract with Federal Student Aid answers 1.3% on time (lower third) across 6.4K filings. Relief 0% · top product Student loan. Allegations, not findings.
- Volume rank #94 of 342
- Slower timely-response band
- +17144.4% filings 2024 to 2026
CFPB relief outcome brief
CCDB company servicer-under-contract-with-federal-student-aid
0% relief · 1.3% timely · 6.4K filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Servicer under contract with Federal Student Aid closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 6.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Servicer under contract with Federal Student Aid complaint mix by product
- Student loan 3K 39.8% – 0% relief
- Debt collection 2K 34.6% – 0% relief
- Credit reporting 2K 25.2% – 0% relief
- Debt or 18 0.3% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit card 3 0.0% – 0% relief
- Payday loan, 2 0.0% – 0% relief
Heavy-volume mix: how Servicer under contract with Federal Student Aid's 6.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 2.6K |
| Debt collection | 2.2K |
| Credit reporting or other personal consumer reports | 1.6K |
| Debt or credit management | 18 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Prepaid card | 2 |
| Checking or savings account | 1 |
Nationwide filing states for Servicer under contract with Federal Student Aid
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 12.9% of this company's filings
Servicer under contract with Federal Student Aid rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.1K
- +17144.4% vs 2024
Top States
| State | Complaints |
|---|---|
| TX | 829 |
| CA | 539 |
| FL | 523 |
| GA | 502 |
| NC | 368 |
| NY | 352 |
| IL | 239 |
| NJ | 218 |
| PA | 200 |
| AZ | 194 |
| MD | 175 |
| VA | 174 |
| OH | 170 |
| MI | 162 |
| SC | 140 |
| MS | 130 |
| LA | 122 |
| TN | 101 |
| MN | 95 |
| AL | 88 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 1.8K |
| Dealing with your lender or servicer | 1.2K |
| Incorrect information on your report | 1.2K |
| Struggling to repay your loan | 756 |
| Improper use of your report | 568 |
| Problem with a company's investigation into an existing problem | 316 |
| Attempts to collect debt not owed | 239 |
| Written notification about debt | 126 |
| False statements or representation | 84 |
| Credit monitoring or identity theft protection services | 60 |
| Problem with fraud alerts or security freezes | 23 |
| Issue where my lender is my school | 12 |
| Getting a loan | 11 |
| Confusing or misleading advertising or marketing | 10 |
| Unable to get your credit report or credit score | 6 |
| Threatened to contact someone or share information improperly | 6 |
| Unauthorized withdrawals or charges | 4 |
| Communication tactics | 4 |
| Issue with income share agreement | 3 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 18 | 0% |
| 2025 | 3.3K | 0% |
| 2026 | 3.1K | 2.6% |
Source: CFPB Consumer Complaint Database
Servicer under contract with Federal Student Aid in the slower-timely third
Servicer under contract with Federal Student Aid's 6,419 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 24.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2024 through 2026-06-26. Timely response 1.3% sits in the lower third of the corpus.
Servicer under contract with Federal Student Aid answers 1.3% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0% with relief; 0% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Servicer under contract with Federal Student Aid.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Servicer under contract with Federal Student Aid: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 1.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Servicer under contract with Federal Student Aid (#94 of 342; 1.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band