Servicer under contract with Federal Student Aid
6.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Servicer under contract with Federal Student Aid complaint mix by product
- Student loan 3K 39.8% – 0% relief
- Debt collection 2K 34.6% – 0% relief
- Credit reporting 2K 25.2% – 0% relief
- Debt or 18 0.3% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit card 3 0.0% – 0% relief
- Payday loan, 2 0.0% – 0% relief
How Servicer under contract with Federal Student Aid's 6.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 2.6K |
| Debt collection | 2.2K |
| Credit reporting or other personal consumer reports | 1.6K |
| Debt or credit management | 18 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Prepaid card | 2 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 829 |
| CA | 539 |
| FL | 523 |
| GA | 502 |
| NC | 368 |
| NY | 352 |
| IL | 239 |
| NJ | 218 |
| PA | 200 |
| AZ | 194 |
| MD | 175 |
| VA | 174 |
| OH | 170 |
| MI | 162 |
| SC | 140 |
| MS | 130 |
| LA | 122 |
| TN | 101 |
| MN | 95 |
| AL | 88 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 1.8K |
| Dealing with your lender or servicer | 1.2K |
| Incorrect information on your report | 1.2K |
| Struggling to repay your loan | 756 |
| Improper use of your report | 568 |
| Problem with a company's investigation into an existing problem | 316 |
| Attempts to collect debt not owed | 239 |
| Written notification about debt | 126 |
| False statements or representation | 84 |
| Credit monitoring or identity theft protection services | 60 |
| Problem with fraud alerts or security freezes | 23 |
| Issue where my lender is my school | 12 |
| Getting a loan | 11 |
| Confusing or misleading advertising or marketing | 10 |
| Unable to get your credit report or credit score | 6 |
| Threatened to contact someone or share information improperly | 6 |
| Unauthorized withdrawals or charges | 4 |
| Communication tactics | 4 |
| Issue with income share agreement | 3 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 18 | 0% |
| 2025 | 3.3K | 0% |
| 2026 | 3.1K | 2.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Servicer under contract with Federal Student Aid
Servicer under contract with Federal Student Aid's 6,419 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. Only 24.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2024 through 2026-06-26.
Servicer under contract with Federal Student Aid answers 1.3% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Servicer under contract with Federal Student Aid.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Servicer under contract with Federal Student Aid have?
6,419, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Servicer under contract with Federal Student Aid respond to complaints on time?
1.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Servicer under contract with Federal Student Aid?
"Took or threatened to take negative or legal action", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.