2026 data Public-data reference. official source

Monterey Financial Services LLC

1.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1.7K consumer complaints filed with the CFPB

This profile shows Monterey Financial Services LLC's complaint history from CFPB public records. 1,743 consumers have filed complaints since 2014. The company has a 100% timely response rate and has provided relief in 10.6% of cases.

1.7K
Total Complaints
100%
Timely Response
3.2%
Disputed
10.6%
Relief Provided
51
States Active
2014
Since

Total complaints

1.7K

Filed since 2014

Timely response

100%

CFPB-tracked response window

Relief rate

10.6%

Closed with monetary or non-monetary relief

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 10.6%
Industry median

Share closed with monetary or non-monetary relief.

Monterey Financial Services LLC complaint mix by product

Total complaints: 1.7K

Monterey Financial Services LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,210 complaints (71.4%), resolution 10.7% Debt collection 71.4% Credit reporting: 225 complaints (13.3%), resolution 3.6% Credit reporting 13.3% Credit reporting,: 125 complaints (7.4%), resolution 30.4% Credit reporting, 7.4% Payday loan,: 51 complaints (3.0%), resolution 11.8% Consumer Loan: 40 complaints (2.4%), resolution 0.0% Payday loan,: 27 complaints (1.6%), resolution 0.0% Student loan: 17 complaints (1.0%), resolution 0.0%
  • Debt collection 1K 71.4% 11% relief
  • Credit reporting 225 13.3% 4% relief
  • Credit reporting, 125 7.4% 30% relief
  • Payday loan, 51 3.0% 12% relief
  • Consumer Loan 40 2.4% 0% relief
  • Payday loan, 27 1.6% 0% relief
  • Student loan 17 1.0% 0% relief

How Monterey Financial Services LLC's 1.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.2K
Credit reporting or other personal consumer reports 225
Credit reporting, credit repair services, or other personal consumer reports 125
Payday loan, title loan, or personal loan 51
Consumer Loan 40
Payday loan, title loan, personal loan, or advance loan 27
Student loan 17
Credit card 11
Mortgage 7
Checking or savings account 6
Debt or credit management 6
Vehicle loan or lease 4
Credit reporting 4
Credit card or prepaid card 3
Payday loan 3
Money transfer, virtual currency, or money service 2
Other financial service 1
Bank account or service 1

Top States

State Complaints
CA 256
FL 206
TX 205
GA 133
NY 121
NC 83
IL 56
VA 46
PA 41
MD 39
WA 35
SC 35
NJ 34
OH 34
TN 33
AZ 32
MI 29
NV 26
IN 26
LA 23

Top Issues

Issue Complaints
Attempts to collect debt not owed 486
Incorrect information on your report 211
Written notification about debt 185
Took or threatened to take negative or legal action 155
False statements or representation 155
Communication tactics 90
Cont'd attempts collect debt not owed 70
Improper use of your report 59
Problem with a company's investigation into an existing problem 54
Disclosure verification of debt 48
Charged fees or interest you didn't expect 35
Problem with a credit reporting company's investigation into an existing problem 23
Managing the loan or lease 20
Problem when making payments 15
Threatened to contact someone or share information improperly 13
Taking out the loan or lease 12
Dealing with your lender or servicer 10
Struggling to pay your loan 8
Getting the loan 7
Problem with the payoff process at the end of the loan 7

Yearly Trend

Year Complaints Timely
2014 46 100%
2015 55 100%
2016 84 100%
2017 110 100%
2018 97 100%
2019 84 100%
2020 106 100%
2021 126 100%
2022 103 100%
2023 119 100%
2024 206 100%
2025 398 100%
2026 209 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Monterey Financial Services LLC

Monterey Financial Services LLC has accumulated 1,743 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 606 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-04-07, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Monterey Financial Services LLC reports a 100% timely-response rate and has closed 89.4% of cases with a written explanation to the consumer. 10.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Monterey Financial Services LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Monterey Financial Services LLC have?

Monterey Financial Services LLC has received 1,743 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Monterey Financial Services LLC respond to complaints on time?

Monterey Financial Services LLC has a 100% timely response rate to CFPB complaints.

What is the most common complaint about Monterey Financial Services LLC?

The most common issue reported against Monterey Financial Services LLC is "Attempts to collect debt not owed" in the "Debt collection" product category.

Related