Premier Student Loan Center
228 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Premier Student Loan Center complaint mix by product
- Student loan 186 81.6% – 29% relief
- Money transfer, 26 11.4% – 35% relief
- Debt collection 10 4.4% – 10% relief
- Credit reporting, 4 1.8% – 75% relief
- Other financial 2 0.9% – 50% relief
How Premier Student Loan Center's 228 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 186 |
| Money transfer, virtual currency, or money service | 26 |
| Debt collection | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Other financial service | 2 |
Top States
| State | Complaints |
|---|---|
| NY | 21 |
| TX | 20 |
| GA | 15 |
| FL | 11 |
| IL | 10 |
| CA | 9 |
| CT | 7 |
| NC | 7 |
| MA | 7 |
| TN | 6 |
| AZ | 6 |
| OH | 6 |
| WA | 6 |
| MO | 5 |
| MN | 4 |
| OR | 4 |
| AL | 4 |
| CO | 4 |
| OK | 4 |
| IN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 148 |
| Struggling to repay your loan | 30 |
| Fraud or scam | 26 |
| False statements or representation | 8 |
| Getting a loan | 5 |
| Confusing or misleading advertising or marketing | 2 |
| Identity theft protection or other monitoring services | 2 |
| Dealing with my lender or servicer | 1 |
| Excessive fees | 1 |
| Problem with customer service | 1 |
| Communication tactics | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 37 | 86.5% |
| 2018 | 57 | 100% |
| 2019 | 80 | 31.3% |
| 2020 | 46 | 0% |
| 2021 | 8 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Premier Student Loan Center
Premier Student Loan Center's 228 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. 49.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2021-10-07.
Premier Student Loan Center answers 50% of complaints inside the CFPB's tracked window and closes 27.2% with a written explanation. 29.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Premier Student Loan Center.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Premier Student Loan Center have?
228, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Premier Student Loan Center respond to complaints on time?
50% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Premier Student Loan Center?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.