CFPB · Single-product concentration
Premier Student Loan Center
228 CFPB complaints · 81.6% in "Student loan" · top issue Dealing with your lender or servicer.
Premier Student Loan Center: 81.6% of 228 CFPB complaints sit in "Student loan". Timely 50% · relief 29.8%. Allegations, not findings.
- Single-product concentration
- -78.4% filings 2017 to 2021
CFPB relief outcome brief
CCDB company premier-student-loan-center
29.8% relief · 50% timely · 228 filings · Student loan
Same-product relief peers
Nearest relief peer: Campus Student Funding, LLC (26.4% relief)
Premier Student Loan Center closes 29.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Premier Student Loan Center's 228 filings include narrative text
49.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Premier Student Loan Center complaint mix by product
- Student loan 186 81.6% – 29% relief
- Money transfer, 26 11.4% – 35% relief
- Debt collection 10 4.4% – 10% relief
- Credit reporting, 4 1.8% – 75% relief
- Other financial 2 0.9% – 50% relief
How Premier Student Loan Center's 228 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 186 |
| Money transfer, virtual currency, or money service | 26 |
| Debt collection | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Other financial service | 2 |
Nationwide filing states for Premier Student Loan Center
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 9.2% of this company's filings
Premier Student Loan Center falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 8
- -78.4% vs 2017
Top States
| State | Complaints |
|---|---|
| NY | 21 |
| TX | 20 |
| GA | 15 |
| FL | 11 |
| IL | 10 |
| CA | 9 |
| CT | 7 |
| NC | 7 |
| MA | 7 |
| TN | 6 |
| AZ | 6 |
| OH | 6 |
| WA | 6 |
| MO | 5 |
| MN | 4 |
| OR | 4 |
| AL | 4 |
| CO | 4 |
| OK | 4 |
| IN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 148 |
| Struggling to repay your loan | 30 |
| Fraud or scam | 26 |
| False statements or representation | 8 |
| Getting a loan | 5 |
| Confusing or misleading advertising or marketing | 2 |
| Identity theft protection or other monitoring services | 2 |
| Dealing with my lender or servicer | 1 |
| Excessive fees | 1 |
| Problem with customer service | 1 |
| Communication tactics | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 37 | 86.5% |
| 2018 | 57 | 100% |
| 2019 | 80 | 31.3% |
| 2020 | 46 | 0% |
| 2021 | 8 | 0% |
Source: CFPB Consumer Complaint Database
Premier Student Loan Center filings cluster in one product
Premier Student Loan Center's 228 logged complaints reach a nationwide footprint - 42 states have at least one filing. 49.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2021-10-07.
Premier Student Loan Center answers 50% of complaints inside the CFPB's tracked window and closes 27.2% with a written explanation. 29.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Premier Student Loan Center.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Premier Student Loan Center: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 228.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Premier Student Loan Center (50% timely; 29.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration