Kentucky Higher Education Assistance Authority
197 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kentucky Higher Education Assistance Authority complaint mix by product
- Student loan 105 53.3% – 1% relief
- Credit reporting, 45 22.8% – 0% relief
- Debt collection 28 14.2% – 0% relief
- Credit reporting 19 9.6% – 0% relief
How Kentucky Higher Education Assistance Authority's 197 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 105 |
| Credit reporting, credit repair services, or other personal consumer reports | 45 |
| Debt collection | 28 |
| Credit reporting or other personal consumer reports | 19 |
Top States
| State | Complaints |
|---|---|
| KY | 40 |
| GA | 22 |
| NJ | 21 |
| FL | 16 |
| AL | 12 |
| NY | 10 |
| IL | 9 |
| NC | 6 |
| IN | 6 |
| MO | 5 |
| TX | 5 |
| DE | 5 |
| CA | 4 |
| TN | 3 |
| AZ | 3 |
| VA | 3 |
| WA | 3 |
| MI | 3 |
| MS | 2 |
| CT | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 55 |
| Incorrect information on your report | 49 |
| Problem with a credit reporting company's investigation into an existing problem | 15 |
| Struggling to repay your loan | 14 |
| Attempts to collect debt not owed | 11 |
| Improper use of your report | 8 |
| Dealing with my lender or servicer | 8 |
| Getting a loan | 6 |
| Can't repay my loan | 6 |
| Problem with a company's investigation into an existing problem | 5 |
| Written notification about debt | 5 |
| Took or threatened to take negative or legal action | 4 |
| Communication tactics | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Disclosure verification of debt | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Improper contact or sharing of info | 1 |
| Repaying your loan | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 66.7% |
| 2014 | 1 | 100% |
| 2015 | 6 | 66.7% |
| 2016 | 10 | 80% |
| 2017 | 7 | 100% |
| 2018 | 17 | 88.2% |
| 2019 | 13 | 76.9% |
| 2020 | 28 | 92.9% |
| 2021 | 25 | 92% |
| 2022 | 19 | 89.5% |
| 2023 | 15 | 86.7% |
| 2024 | 16 | 93.8% |
| 2025 | 18 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Kentucky Higher Education Assistance Authority
Kentucky Higher Education Assistance Authority's 197 logged complaints stay concentrated: only 34 states show a filing on record. Only 38.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-08.
Kentucky Higher Education Assistance Authority answers 90.4% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kentucky Higher Education Assistance Authority.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Kentucky Higher Education Assistance Authority have?
197, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Kentucky Higher Education Assistance Authority respond to complaints on time?
90.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Kentucky Higher Education Assistance Authority?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.