2026 data Public-data reference Official source

Social Finance, Inc.

992 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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992
Total Complaints
99.7%
Timely Response
0%
Disputed
2.5%
Relief Provided
50
States Active
2012
Since

Data updated June 2026

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.5%
Industry median

Share closed with monetary or non-monetary relief.

Social Finance, Inc. complaint mix by product

Total complaints: 992

Social Finance, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 992 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 241 complaints (26.1%), resolution 4.1% Checking or 26.1% Payday loan,: 178 complaints (19.2%), resolution 2.8% Payday loan, 19.2% Student loan: 162 complaints (17.5%), resolution 3.1% Student loan 17.5% Credit reporting,: 133 complaints (14.4%), resolution 0.8% Credit reporting, 14.4% Credit card: 108 complaints (11.7%), resolution 1.9% Credit card 11.7% Debt collection: 52 complaints (5.6%), resolution 0.0% Mortgage: 51 complaints (5.5%), resolution 2.0%
  • Checking or 241 26.1% – 4% relief
  • Payday loan, 178 19.2% – 3% relief
  • Student loan 162 17.5% – 3% relief
  • Credit reporting, 133 14.4% – 1% relief
  • Credit card 108 11.7% – 2% relief
  • Debt collection 52 5.6% – 0% relief
  • Mortgage 51 5.5% – 2% relief

How Social Finance, Inc.'s 992 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 241
Payday loan, title loan, or personal loan 178
Student loan 162
Credit reporting, credit repair services, or other personal consumer reports 133
Credit card or prepaid card 108
Debt collection 52
Mortgage 51
Consumer Loan 42
Money transfer, virtual currency, or money service 23
Other financial service 1
Bank account or service 1

Top States

State Complaints
CA 148
NY 97
TX 81
FL 52
IL 44
VA 41
NJ 39
MD 38
PA 36
OH 33
GA 32
MI 29
WA 26
NC 23
AZ 22
MA 18
MN 18
OR 17
DC 14
MO 13

Top Issues

Issue Complaints
Managing an account 164
Incorrect information on your report 85
Getting a loan 71
Dealing with your lender or servicer 54
Getting the loan 45
Opening an account 45
Improper use of your report 42
Getting a credit card 31
Getting a line of credit 30
Attempts to collect debt not owed 30
Problem with a purchase shown on your statement 29
Problem with a credit reporting company's investigation into an existing problem 27
Taking out the loan or lease 26
Charged fees or interest you didn't expect 24
Problem with additional add-on products or services 23
Problem when making payments 23
Advertising and marketing, including promotional offers 20
Struggling to repay your loan 18
Trouble during payment process 17
Applying for a mortgage or refinancing an existing mortgage 16

Yearly Trend

Year Complaints Timely
2012 1 100%
2014 8 62.5%
2015 19 100%
2016 48 100%
2017 61 100%
2018 70 100%
2019 93 100%
2020 120 100%
2021 227 100%
2022 345 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Social Finance, Inc.

Social Finance, Inc.'s 992 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. 59.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2022-07-14.

Social Finance, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 97.5% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Social Finance, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Social Finance, Inc. have?

992, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Social Finance, Inc. respond to complaints on time?

99.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Social Finance, Inc.?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.