CFPB · Diversified product mix
Social Finance, Inc.
992 CFPB complaints · diversified mix (top product 24.3%) · top issue Managing an account.
Social Finance, Inc.: top product "Checking or savings account" is only 24.3% of 992 - multi-bucket mix. Timely 99.7% · relief 2.5%. Allegations, not findings.
- Diversified product mix
- +34400% filings 2012 to 2022
CFPB relief outcome brief
CCDB company social-finance-inc
2.5% relief · 99.7% timely · 992 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Betterment LLC (2.2% relief)
Social Finance, Inc. closes 2.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Social Finance, Inc.'s 992 filings include narrative text
59.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Social Finance, Inc. complaint mix by product
- Checking or 241 26.1% – 4% relief
- Payday loan, 178 19.2% – 3% relief
- Student loan 162 17.5% – 3% relief
- Credit reporting, 133 14.4% – 1% relief
- Credit card 108 11.7% – 2% relief
- Debt collection 52 5.6% – 0% relief
- Mortgage 51 5.5% – 2% relief
How Social Finance, Inc.'s 992 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 241 |
| Payday loan, title loan, or personal loan | 178 |
| Student loan | 162 |
| Credit reporting, credit repair services, or other personal consumer reports | 133 |
| Credit card or prepaid card | 108 |
| Debt collection | 52 |
| Mortgage | 51 |
| Consumer Loan | 42 |
| Money transfer, virtual currency, or money service | 23 |
| Other financial service | 1 |
| Bank account or service | 1 |
Nationwide filing states for Social Finance, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.9% of this company's filings
Social Finance, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 345
- +34400% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 148 |
| NY | 97 |
| TX | 81 |
| FL | 52 |
| IL | 44 |
| VA | 41 |
| NJ | 39 |
| MD | 38 |
| PA | 36 |
| OH | 33 |
| GA | 32 |
| MI | 29 |
| WA | 26 |
| NC | 23 |
| AZ | 22 |
| MA | 18 |
| MN | 18 |
| OR | 17 |
| DC | 14 |
| MO | 13 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 164 |
| Incorrect information on your report | 85 |
| Getting a loan | 71 |
| Dealing with your lender or servicer | 54 |
| Getting the loan | 45 |
| Opening an account | 45 |
| Improper use of your report | 42 |
| Getting a credit card | 31 |
| Getting a line of credit | 30 |
| Attempts to collect debt not owed | 30 |
| Problem with a purchase shown on your statement | 29 |
| Problem with a credit reporting company's investigation into an existing problem | 27 |
| Taking out the loan or lease | 26 |
| Charged fees or interest you didn't expect | 24 |
| Problem with additional add-on products or services | 23 |
| Problem when making payments | 23 |
| Advertising and marketing, including promotional offers | 20 |
| Struggling to repay your loan | 18 |
| Trouble during payment process | 17 |
| Applying for a mortgage or refinancing an existing mortgage | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2014 | 8 | 62.5% |
| 2015 | 19 | 100% |
| 2016 | 48 | 100% |
| 2017 | 61 | 100% |
| 2018 | 70 | 100% |
| 2019 | 93 | 100% |
| 2020 | 120 | 100% |
| 2021 | 227 | 100% |
| 2022 | 345 | 100% |
Source: CFPB Consumer Complaint Database
Social Finance, Inc. spreads across product buckets
Social Finance, Inc.'s 992 logged complaints reach a nationwide footprint - 50 states have at least one filing. 59.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2022-07-14.
Social Finance, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 97.5% with a written explanation. 2.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Social Finance, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Social Finance, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 992.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Social Finance, Inc. (99.7% timely; 2.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix