CFPB · Narrative-heavy record
College Ave Student Loan Servicing, LLC
208 CFPB complaints · 49.5% with narratives · top issue Dealing with your lender or servicer.
College Ave Student Loan Servicing, LLC: 49.5% of 208 filings include consumer narratives. Timely 99.5% · relief 2.4% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +1550% filings 2017 to 2026
CFPB relief outcome brief
CCDB company college-ave-student-loan-servicing-llc
2.4% relief · 99.5% timely · 208 filings · Student loan
Same-product relief peers
Nearest relief peer: Ascent Holding Co (2.1% relief)
College Ave Student Loan Servicing, LLC closes 2.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of College Ave Student Loan Servicing, LLC's 208 filings include narrative text
49.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
College Ave Student Loan Servicing, LLC complaint mix by product
- Student loan 127 61.1% – 2% relief
- Credit reporting 51 24.5% – 0% relief
- Credit reporting, 18 8.7% – 6% relief
- Debt collection 11 5.3% – 9% relief
- Credit card 1 0.5% – 0% relief
How College Ave Student Loan Servicing, LLC's 208 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 127 |
| Credit reporting or other personal consumer reports | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Debt collection | 11 |
| Credit card | 1 |
Where College Ave Student Loan Servicing, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13% of this company's filings
College Ave Student Loan Servicing, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 33
- +1550% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 27 |
| FL | 21 |
| IL | 17 |
| NC | 15 |
| PA | 14 |
| NY | 13 |
| TX | 12 |
| OH | 10 |
| MA | 10 |
| MI | 9 |
| NJ | 9 |
| GA | 8 |
| MD | 6 |
| SC | 4 |
| MN | 4 |
| CT | 3 |
| MS | 3 |
| IN | 3 |
| NV | 2 |
| AZ | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 67 |
| Improper use of your report | 39 |
| Incorrect information on your report | 33 |
| Getting a loan | 25 |
| Struggling to repay your loan | 20 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 4 |
| Issue with income share agreement | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Problem with fraud alerts or security freezes | 2 |
| False statements or representation | 2 |
| Communication tactics | 2 |
| Written notification about debt | 1 |
| Trouble using your card | 1 |
| Took or threatened to take negative or legal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Dealing with my lender or servicer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 50% |
| 2018 | 5 | 100% |
| 2019 | 6 | 100% |
| 2020 | 8 | 100% |
| 2021 | 10 | 100% |
| 2022 | 21 | 100% |
| 2023 | 26 | 100% |
| 2024 | 32 | 100% |
| 2025 | 65 | 100% |
| 2026 | 33 | 100% |
Source: CFPB Consumer Complaint Database
College Ave Student Loan Servicing, LLC's narrative-rich complaint ledger
College Ave Student Loan Servicing, LLC's 208 logged complaints stay concentrated: only 33 states show a filing. 49.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-02.
College Ave Student Loan Servicing, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 2.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about College Ave Student Loan Servicing, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for College Ave Student Loan Servicing, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 208.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for College Ave Student Loan Servicing, LLC (99.5% timely; 2.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record