College Ave Student Loan Servicing, LLC
208 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
College Ave Student Loan Servicing, LLC complaint mix by product
- Student loan 127 61.1% – 2% relief
- Credit reporting 51 24.5% – 0% relief
- Credit reporting, 18 8.7% – 6% relief
- Debt collection 11 5.3% – 9% relief
- Credit card 1 0.5% – 0% relief
How College Ave Student Loan Servicing, LLC's 208 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 127 |
| Credit reporting or other personal consumer reports | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Debt collection | 11 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 27 |
| FL | 21 |
| IL | 17 |
| NC | 15 |
| PA | 14 |
| NY | 13 |
| TX | 12 |
| OH | 10 |
| MA | 10 |
| MI | 9 |
| NJ | 9 |
| GA | 8 |
| MD | 6 |
| SC | 4 |
| MN | 4 |
| CT | 3 |
| MS | 3 |
| IN | 3 |
| NV | 2 |
| AZ | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 67 |
| Improper use of your report | 39 |
| Incorrect information on your report | 33 |
| Getting a loan | 25 |
| Struggling to repay your loan | 20 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 4 |
| Issue with income share agreement | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Problem with fraud alerts or security freezes | 2 |
| False statements or representation | 2 |
| Communication tactics | 2 |
| Written notification about debt | 1 |
| Trouble using your card | 1 |
| Took or threatened to take negative or legal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Dealing with my lender or servicer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 50% |
| 2018 | 5 | 100% |
| 2019 | 6 | 100% |
| 2020 | 8 | 100% |
| 2021 | 10 | 100% |
| 2022 | 21 | 100% |
| 2023 | 26 | 100% |
| 2024 | 32 | 100% |
| 2025 | 65 | 100% |
| 2026 | 33 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About College Ave Student Loan Servicing, LLC
College Ave Student Loan Servicing, LLC's 208 logged complaints stay concentrated: only 33 states show a filing on record. 49.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-06-02.
College Ave Student Loan Servicing, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 2.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about College Ave Student Loan Servicing, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does College Ave Student Loan Servicing, LLC have?
208, per the CFPB's public complaint count for this company (see the full breakdown above).
Does College Ave Student Loan Servicing, LLC respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about College Ave Student Loan Servicing, LLC?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.