CFPB · Narrative-heavy record
Ascendium Education Group
316 CFPB complaints · 48.4% with narratives · top issue Dealing with your lender or servicer.
Ascendium Education Group: 48.4% of 316 filings include consumer narratives. Timely 98.4% · relief 0% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -80% filings 2019 to 2026
CFPB relief outcome brief
CCDB company ascendium-education-group
0% relief · 98.4% timely · 316 filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Ascendium Education Group closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Ascendium Education Group's 316 filings include narrative text
48.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ascendium Education Group complaint mix by product
- Student loan 142 44.9% – 0% relief
- Debt collection 111 35.1% – 0% relief
- Credit reporting, 54 17.1% – 0% relief
- Credit reporting 9 2.8% – 0% relief
How Ascendium Education Group's 316 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 142 |
| Debt collection | 111 |
| Credit reporting, credit repair services, or other personal consumer reports | 54 |
| Credit reporting or other personal consumer reports | 9 |
Nationwide filing states for Ascendium Education Group
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 9.5% of this company's filings
Ascendium Education Group falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- -80% vs 2019
Top States
| State | Complaints |
|---|---|
| FL | 30 |
| CA | 26 |
| MD | 21 |
| GA | 20 |
| TX | 18 |
| OH | 15 |
| IL | 13 |
| SC | 11 |
| PA | 11 |
| LA | 11 |
| WA | 11 |
| AZ | 10 |
| MI | 9 |
| NY | 8 |
| VA | 8 |
| WI | 8 |
| TN | 8 |
| NC | 8 |
| NV | 7 |
| MN | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 97 |
| Incorrect information on your report | 50 |
| Attempts to collect debt not owed | 48 |
| Written notification about debt | 30 |
| Struggling to repay your loan | 23 |
| Problem with a credit reporting company's investigation into an existing problem | 21 |
| Took or threatened to take negative or legal action | 11 |
| False statements or representation | 9 |
| Communication tactics | 8 |
| Improper use of your report | 6 |
| Threatened to contact someone or share information improperly | 5 |
| Getting a loan | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 95 | 100% |
| 2020 | 79 | 96.2% |
| 2021 | 45 | 97.8% |
| 2022 | 24 | 100% |
| 2023 | 12 | 100% |
| 2024 | 11 | 100% |
| 2025 | 31 | 100% |
| 2026 | 19 | 94.7% |
Source: CFPB Consumer Complaint Database
Ascendium Education Group's narrative-rich complaint ledger
Ascendium Education Group's 316 logged complaints reach a nationwide footprint - 44 states have at least one filing. 48.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-24.
Ascendium Education Group answers 98.4% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ascendium Education Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ascendium Education Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 316.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ascendium Education Group (98.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record