CFPB · Faster timely-response band
Central Research Inc
1.3K CFPB complaints · 100% timely (fast band) · top issue Incorrect information on your report.
Central Research Inc answers 100% on time (upper third) across 1.3K filings. Relief 0% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Faster timely-response band
- +7533.3% filings 2024 to 2026
CFPB relief outcome brief
CCDB company central-research-inc
0% relief · 100% timely · 1.3K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
Central Research Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Central Research Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.7% of complaints closed with an explanation to the consumer
How 1.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Central Research Inc complaint mix by product
- Credit reporting 577 45.4% – 0% relief
- Student loan 574 45.2% – 0% relief
- Debt collection 115 9.0% – 0% relief
- Debt or 2 0.2% – 0% relief
- Credit card 1 0.1% – 0% relief
- Payday loan, 1 0.1% – 0% relief
- Checking or 1 0.1% – 0% relief
Lighter-volume mix: how Central Research Inc's 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 577 |
| Student loan | 574 |
| Debt collection | 115 |
| Debt or credit management | 2 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Central Research Inc
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 11.3% of this company's filings
Central Research Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 687
- +7533.3% vs 2024
Volume vs. relief
Where Central Research Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Central Research Inc files more complaint volume than 13% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,271 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| CA | 144 |
| TX | 138 |
| FL | 97 |
| GA | 94 |
| NY | 73 |
| NJ | 73 |
| IL | 60 |
| PA | 57 |
| MI | 44 |
| MD | 38 |
| AL | 36 |
| VA | 30 |
| OH | 29 |
| NC | 28 |
| MA | 26 |
| CO | 20 |
| SC | 20 |
| TN | 19 |
| AZ | 17 |
| LA | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 568 |
| Dealing with your lender or servicer | 263 |
| Problem with a company's investigation into an existing problem | 169 |
| Improper use of your report | 72 |
| Took or threatened to take negative or legal action | 43 |
| Struggling to repay your loan | 40 |
| Attempts to collect debt not owed | 37 |
| Credit monitoring or identity theft protection services | 26 |
| Written notification about debt | 17 |
| False statements or representation | 15 |
| Problem with fraud alerts or security freezes | 9 |
| Getting a loan | 4 |
| Electronic communications | 2 |
| Problem with a company's investigation into an existing issue | 1 |
| Charged upfront or unexpected fees | 1 |
| Communication tactics | 1 |
| Getting a credit card | 1 |
| Confusing or missing disclosures | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 9 | 100% |
| 2025 | 575 | 100% |
| 2026 | 687 | 100% |
Source: CFPB Consumer Complaint Database
Central Research Inc in the faster-timely third
Central Research Inc's 1,271 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 22.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2024 through 2026-06-25. Timely response 100% sits in the upper third of the corpus.
Central Research Inc answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0% with relief; 99.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Central Research Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Central Research Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Central Research Inc (#296 of 342; 100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band