Total complaints
21.6K
Filed since 2013
21.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21.6K consumer complaints filed with the CFPB
This profile shows CCS Financial Services, Inc.'s complaint history from CFPB public records. 21,581 consumers have filed complaints since 2013. The company has a 83.5% timely response rate and has provided relief in 15.4% of cases.
Total complaints
21.6K
Filed since 2013
Timely response
83.5%
CFPB-tracked response window
Relief rate
15.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How CCS Financial Services, Inc.'s 21.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 17.0K |
| Credit reporting or other personal consumer reports | 3.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.3K |
| Debt or credit management | 34 |
| Credit card | 15 |
| Credit reporting | 13 |
| Credit card or prepaid card | 7 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 3 |
| Student loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Bank account or service | 1 |
| Consumer Loan | 1 |
| State | Complaints |
|---|---|
| FL | 3.1K |
| GA | 2.4K |
| TX | 2.3K |
| CA | 1.4K |
| PA | 1.2K |
| IL | 859 |
| NY | 855 |
| NC | 818 |
| NJ | 763 |
| OH | 662 |
| SC | 606 |
| AL | 565 |
| MD | 509 |
| MI | 459 |
| LA | 419 |
| VA | 414 |
| AZ | 377 |
| TN | 362 |
| MA | 314 |
| MO | 280 |
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 8.0K |
| Written notification about debt | 3.4K |
| Took or threatened to take negative or legal action | 2.3K |
| Incorrect information on your report | 2.3K |
| False statements or representation | 1.8K |
| Improper use of your report | 1.1K |
| Problem with a company's investigation into an existing problem | 685 |
| Cont'd attempts collect debt not owed | 583 |
| Communication tactics | 453 |
| Problem with a credit reporting company's investigation into an existing problem | 327 |
| Disclosure verification of debt | 204 |
| Electronic communications | 116 |
| Threatened to contact someone or share information improperly | 60 |
| Improper contact or sharing of info | 29 |
| Credit monitoring or identity theft protection services | 21 |
| Fraud or scam | 17 |
| Incorrect information on credit report | 13 |
| Confusing or missing disclosures | 11 |
| Getting a credit card | 8 |
| Charged upfront or unexpected fees | 7 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 44 | 97.7% |
| 2014 | 286 | 92.7% |
| 2015 | 241 | 90% |
| 2016 | 263 | 98.1% |
| 2017 | 461 | 99.1% |
| 2018 | 423 | 99.5% |
| 2019 | 407 | 99.3% |
| 2020 | 720 | 97.2% |
| 2021 | 1.3K | 92.3% |
| 2022 | 1.3K | 92.1% |
| 2023 | 1.9K | 95.5% |
| 2024 | 3.8K | 80.9% |
| 2025 | 7.1K | 65.2% |
| 2026 | 3.4K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
CCS Financial Services, Inc. has accumulated 21,581 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 4,969 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CCS Financial Services, Inc. reports a 83.5% timely-response rate and has closed 83.9% of cases with a written explanation to the consumer. 15.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CCS Financial Services, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
CCS Financial Services, Inc. has received 21,581 consumer complaints filed with the Consumer Financial Protection Bureau.
CCS Financial Services, Inc. has a 83.5% timely response rate to CFPB complaints.
The most common issue reported against CCS Financial Services, Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.