CFPB · Slower timely-response band
CCS Financial Services, Inc.
27.0K CFPB complaints · 84.5% timely (slow band) · top issue Attempts to collect debt not owed.
CCS Financial Services, Inc. answers 84.5% on time (lower third) across 27.0K filings. Relief 14.3% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +13465.9% filings 2013 to 2026
CFPB relief outcome brief
CCDB company ccs-financial-services-inc
14.3% relief · 84.5% timely · 27.0K filings · Debt collection
Same-product relief peers
Nearest relief peer: Law Offices Howard Lee Schiff, P.C. (14.3% relief)
CCS Financial Services, Inc. closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
CCS Financial Services, Inc. scores strongest on timely response (73/100 percentile-benchmarked) and weakest on relief provided (67/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
67 / 100 percentile-benchmarked
14.3% of complaints closed with relief to the consumer
Timely response
73 / 100 percentile-benchmarked
84.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
73 / 100 percentile-benchmarked
85.1% of complaints closed with an explanation to the consumer
How 27.0K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CCS Financial Services, Inc. complaint mix by product
- Debt collection 21K 79.2% – 14% relief
- Credit reporting 4K 14.9% – 22% relief
- Credit reporting, 2K 5.6% – 0% relief
- Debt or 46 0.2% – 11% relief
- Credit card 17 0.1% – 24% relief
- Credit reporting 13 0.0% – 0% relief
- Credit card 7 0.0% – 0% relief
Heavy-volume mix: how CCS Financial Services, Inc.'s 27.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 21.4K |
| Credit reporting or other personal consumer reports | 4.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.5K |
| Debt or credit management | 46 |
| Credit card | 17 |
| Credit reporting | 13 |
| Credit card or prepaid card | 7 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 3 |
| Student loan | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Bank account or service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for CCS Financial Services, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 14.3% of this company's filings
CCS Financial Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6.0K
- +13465.9% vs 2013
Volume vs. relief
Where CCS Financial Services, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, CCS Financial Services, Inc. files more complaint volume than 91% of them, and closes complaints with relief more often than 73% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 26,985 · Closed with relief: 14.3%
Top States
| State | Complaints |
|---|---|
| FL | 3.8K |
| TX | 3.0K |
| GA | 2.9K |
| CA | 1.8K |
| PA | 1.5K |
| IL | 1.1K |
| NY | 1.1K |
| NC | 1.0K |
| NJ | 985 |
| OH | 801 |
| SC | 752 |
| AL | 694 |
| MD | 618 |
| MI | 577 |
| LA | 518 |
| VA | 511 |
| AZ | 481 |
| MA | 459 |
| TN | 445 |
| MO | 355 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 10.4K |
| Written notification about debt | 4.1K |
| Incorrect information on your report | 2.8K |
| Took or threatened to take negative or legal action | 2.8K |
| False statements or representation | 2.4K |
| Improper use of your report | 1.4K |
| Problem with a company's investigation into an existing problem | 838 |
| Cont'd attempts collect debt not owed | 630 |
| Communication tactics | 545 |
| Problem with a credit reporting company's investigation into an existing problem | 381 |
| Disclosure verification of debt | 212 |
| Electronic communications | 163 |
| Threatened to contact someone or share information improperly | 80 |
| Improper contact or sharing of info | 29 |
| Credit monitoring or identity theft protection services | 25 |
| Fraud or scam | 17 |
| Confusing or missing disclosures | 15 |
| Incorrect information on credit report | 13 |
| Problem with customer service | 8 |
| Charged upfront or unexpected fees | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 44 | 97.7% |
| 2014 | 286 | 92.7% |
| 2015 | 266 | 89.1% |
| 2016 | 299 | 97.7% |
| 2017 | 505 | 98.6% |
| 2018 | 500 | 99.6% |
| 2019 | 482 | 99.4% |
| 2020 | 847 | 97.2% |
| 2021 | 1.5K | 92.1% |
| 2022 | 1.5K | 91.5% |
| 2023 | 2.2K | 95.3% |
| 2024 | 4.4K | 80.8% |
| 2025 | 8.1K | 64.8% |
| 2026 | 6.0K | 99.9% |
Source: CFPB Consumer Complaint Database
CCS Financial Services, Inc. in the slower-timely third
CCS Financial Services, Inc.'s 26,985 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 31.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-26. Timely response 84.5% sits in the lower third of the corpus.
CCS Financial Services, Inc. answers 84.5% of complaints inside the CFPB's tracked window (timely band: slow) and closes 14.3% with relief; 85.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CCS Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CCS Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CCS Financial Services, Inc. (#31 of 342; 84.5% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band