LexisNexis
58.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
LexisNexis complaint mix by product
- Credit reporting 49K 83.1% – 27% relief
- Credit reporting, 9K 15.8% – 13% relief
- Credit reporting 305 0.5% – 0% relief
- Debt collection 225 0.4% – 10% relief
- Debt or 33 0.1% – 33% relief
- Credit card 31 0.1% – 3% relief
- Checking or 25 0.0% – 36% relief
How LexisNexis's 58.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 48.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 9.3K |
| Credit reporting | 305 |
| Debt collection | 225 |
| Debt or credit management | 33 |
| Credit card | 31 |
| Checking or savings account | 25 |
| Bank account or service | 8 |
| Vehicle loan or lease | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Consumer Loan | 5 |
| Mortgage | 5 |
| Credit card or prepaid card | 3 |
| Student loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Money transfers | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 8.7K |
| TX | 5.9K |
| GA | 5.5K |
| CA | 5.0K |
| IL | 4.3K |
| NY | 2.5K |
| MI | 2.2K |
| AL | 2.1K |
| OH | 1.7K |
| NC | 1.6K |
| MD | 1.6K |
| PA | 1.4K |
| VA | 1.3K |
| NJ | 1.3K |
| MS | 1.3K |
| TN | 1.3K |
| WI | 968 |
| LA | 932 |
| AZ | 921 |
| IN | 894 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 35.2K |
| Improper use of your report | 9.4K |
| Problem with a company's investigation into an existing problem | 6.3K |
| Problem with fraud alerts or security freezes | 3.1K |
| Problem with a credit reporting company's investigation into an existing problem | 2.1K |
| Unable to get your credit report or credit score | 1.0K |
| Problem with a company's investigation into an existing issue | 810 |
| Incorrect information on credit report | 184 |
| Attempts to collect debt not owed | 117 |
| Credit monitoring or identity theft protection services | 69 |
| Unable to get credit report/credit score | 55 |
| False statements or representation | 48 |
| Identity theft protection or other monitoring services | 46 |
| Credit reporting company's investigation | 31 |
| Improper use of my credit report | 26 |
| Written notification about debt | 25 |
| Confusing or missing disclosures | 24 |
| Getting a credit card | 24 |
| Opening an account | 19 |
| Took or threatened to take negative or legal action | 13 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 35 | 97.1% |
| 2014 | 52 | 100% |
| 2015 | 91 | 98.9% |
| 2016 | 96 | 99% |
| 2017 | 332 | 100% |
| 2018 | 660 | 99.7% |
| 2019 | 918 | 99.8% |
| 2020 | 1.3K | 99.6% |
| 2021 | 1.6K | 99.2% |
| 2022 | 2.1K | 99.7% |
| 2023 | 4.4K | 98.9% |
| 2024 | 10.1K | 98.1% |
| 2025 | 19.5K | 98.9% |
| 2026 | 17.7K | 99.1% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About LexisNexis
LexisNexis's 58,751 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. Only 19.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-26.
LexisNexis answers 98.9% of complaints inside the CFPB's tracked window and closes 71.7% with a written explanation. 24.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about LexisNexis.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does LexisNexis have?
58,751, per the CFPB's public complaint count for this company (see the full breakdown above).
Does LexisNexis respond to complaints on time?
98.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about LexisNexis?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.