CFPB · Narrative-heavy record
Green Trust Cash, LLC
89 CFPB complaints · 50.6% with narratives · top issue Charged fees or interest I didn't expect.
Green Trust Cash, LLC: 50.6% of 89 filings include consumer narratives. Timely 92.1% · relief 16.9% · top product Payday loan. Allegations, not findings.
- Narrative-heavy record
- +500% filings 2013 to 2018
CFPB relief outcome brief
CCDB company green-trust-cash-llc
16.9% relief · 92.1% timely · 89 filings · Payday loan
Same-product relief peers
Nearest relief peer: Big Picture Loans, LLC (0.7% relief)
Green Trust Cash, LLC closes 16.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Green Trust Cash, LLC's 89 filings include narrative text
50.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Green Trust Cash, LLC complaint mix by product
- Payday loan 45 50.6% – 20% relief
- Payday loan, 22 24.7% – 0% relief
- Debt collection 15 16.9% – 40% relief
- Consumer Loan 7 7.9% – 0% relief
How Green Trust Cash, LLC's 89 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan | 45 |
| Payday loan, title loan, or personal loan | 22 |
| Debt collection | 15 |
| Consumer Loan | 7 |
Where Green Trust Cash, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 19.1% of this company's filings
Green Trust Cash, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 6
- +500% vs 2013
Top States
| State | Complaints |
|---|---|
| PA | 17 |
| GA | 13 |
| CA | 7 |
| WA | 5 |
| MA | 4 |
| NJ | 4 |
| NC | 3 |
| IL | 3 |
| MI | 3 |
| OH | 3 |
| FL | 3 |
| OK | 2 |
| MN | 2 |
| TX | 2 |
| MD | 2 |
| AL | 2 |
| CO | 2 |
| CT | 2 |
| NY | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 30 |
| Struggling to pay your loan | 11 |
| Charged fees or interest you didn't expect | 8 |
| Communication tactics | 7 |
| Managing the loan or lease | 5 |
| Payment to acct not credited | 4 |
| Can't stop charges to bank account | 4 |
| Received a loan I didn't apply for | 3 |
| Can't contact lender | 3 |
| False statements or representation | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Managing the line of credit | 1 |
| Improper contact or sharing of info | 1 |
| Applied for loan/did not receive money | 1 |
| Taking out the loan or lease | 1 |
| Taking/threatening an illegal action | 1 |
| Took or threatened to take negative or legal action | 1 |
| Received a loan you didn't apply for | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 13 | 61.5% |
| 2015 | 19 | 100% |
| 2016 | 22 | 95.5% |
| 2017 | 28 | 100% |
| 2018 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Green Trust Cash, LLC's narrative-rich complaint ledger
Green Trust Cash, LLC's 89 logged complaints stay concentrated: only 28 states show a filing. 50.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2018-02-22.
Green Trust Cash, LLC answers 92.1% of complaints inside the CFPB's tracked window and closes 83.1% with a written explanation. 16.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan" draws the most filings, most often for "Charged fees or interest I didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Green Trust Cash, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Green Trust Cash, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 89.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Green Trust Cash, LLC (92.1% timely; 16.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record