Green Trust Cash, LLC
89 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Green Trust Cash, LLC complaint mix by product
- Payday loan 45 50.6% – 20% relief
- Payday loan, 22 24.7% – 0% relief
- Debt collection 15 16.9% – 40% relief
- Consumer Loan 7 7.9% – 0% relief
How Green Trust Cash, LLC's 89 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan | 45 |
| Payday loan, title loan, or personal loan | 22 |
| Debt collection | 15 |
| Consumer Loan | 7 |
Top States
| State | Complaints |
|---|---|
| PA | 17 |
| GA | 13 |
| CA | 7 |
| WA | 5 |
| MA | 4 |
| NJ | 4 |
| NC | 3 |
| IL | 3 |
| MI | 3 |
| OH | 3 |
| FL | 3 |
| OK | 2 |
| MN | 2 |
| TX | 2 |
| MD | 2 |
| AL | 2 |
| CO | 2 |
| CT | 2 |
| NY | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 30 |
| Struggling to pay your loan | 11 |
| Charged fees or interest you didn't expect | 8 |
| Communication tactics | 7 |
| Managing the loan or lease | 5 |
| Payment to acct not credited | 4 |
| Can't stop charges to bank account | 4 |
| Received a loan I didn't apply for | 3 |
| Can't contact lender | 3 |
| False statements or representation | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Managing the line of credit | 1 |
| Improper contact or sharing of info | 1 |
| Applied for loan/did not receive money | 1 |
| Taking out the loan or lease | 1 |
| Taking/threatening an illegal action | 1 |
| Took or threatened to take negative or legal action | 1 |
| Received a loan you didn't apply for | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 13 | 61.5% |
| 2015 | 19 | 100% |
| 2016 | 22 | 95.5% |
| 2017 | 28 | 100% |
| 2018 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Green Trust Cash, LLC
Green Trust Cash, LLC's 89 logged complaints stay concentrated: only 28 states show a filing on record. 50.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2018-02-22.
Green Trust Cash, LLC answers 92.1% of complaints inside the CFPB's tracked window and closes 83.1% with a written explanation. 16.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan" draws the most filings, most often for "Charged fees or interest I didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Green Trust Cash, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Green Trust Cash, LLC have?
89, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Green Trust Cash, LLC respond to complaints on time?
92.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Green Trust Cash, LLC?
"Charged fees or interest I didn't expect", filed under the "Payday loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.