2026 data Public-data reference Official source

Advance America, Cash Advance Centers, Inc.

1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.1K
Total Complaints
96.2%
Timely Response
0%
Disputed
2.6%
Relief Provided
46
States Active
2013
Since

Data updated June 2026

Timely response rate 96.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.6%
Industry median

Share closed with monetary or non-monetary relief.

Advance America, Cash Advance Centers, Inc. complaint mix by product

Total complaints: 1.1K

Advance America, Cash Advance Centers, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 468 complaints (42.5%), resolution 2.4% Debt collection 42.5% Payday loan,: 226 complaints (20.5%), resolution 0.9% Payday loan, 20.5% Payday loan,: 167 complaints (15.2%), resolution 1.2% Payday loan, 15.2% Payday loan: 146 complaints (13.3%), resolution 7.5% Payday loan 13.3% Credit reporting: 53 complaints (4.8%), resolution 1.9% Credit reporting,: 23 complaints (2.1%), resolution 0.0% Consumer Loan: 17 complaints (1.5%), resolution 5.9%
  • Debt collection 468 42.5% – 2% relief
  • Payday loan, 226 20.5% – 1% relief
  • Payday loan, 167 15.2% – 1% relief
  • Payday loan 146 13.3% – 8% relief
  • Credit reporting 53 4.8% – 2% relief
  • Credit reporting, 23 2.1% – 0% relief
  • Consumer Loan 17 1.5% – 6% relief

How Advance America, Cash Advance Centers, Inc.'s 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 468
Payday loan, title loan, or personal loan 226
Payday loan, title loan, personal loan, or advance loan 167
Payday loan 146
Credit reporting or other personal consumer reports 53
Credit reporting, credit repair services, or other personal consumer reports 23
Consumer Loan 17
Checking or savings account 6
Money transfer, virtual currency, or money service 5
Vehicle loan or lease 3
Debt or credit management 1
Credit card 1
Other financial service 1

Top States

State Complaints
CA 180
TX 139
FL 111
OH 84
SC 65
AL 53
MI 51
TN 49
KS 38
LA 36
IN 33
MO 32
MS 24
WI 22
NV 20
VA 19
NC 14
OK 13
GA 13
CO 12

Top Issues

Issue Complaints
Communication tactics 108
Struggling to pay your loan 98
Attempts to collect debt not owed 86
Taking/threatening an illegal action 67
Charged fees or interest you didn't expect 58
Took or threatened to take negative or legal action 53
Incorrect information on your report 44
Improper use of your report 36
Problem with the payoff process at the end of the loan 35
False statements or representation 35
Improper contact or sharing of info 35
Charged fees or interest I didn't expect 34
Received a loan you didn't apply for 32
Can't stop charges to bank account 32
Can't contact lender 30
Written notification about debt 29
Problem when making payments 22
Can't contact lender or servicer 22
Cont'd attempts collect debt not owed 22
Loan payment wasn't credited to your account 21

Yearly Trend

Year Complaints Timely
2013 32 100%
2014 116 100%
2015 90 100%
2016 101 100%
2017 115 100%
2018 66 100%
2019 73 100%
2020 43 97.7%
2021 42 69%
2022 44 84.1%
2023 107 99.1%
2024 92 100%
2025 122 97.5%
2026 74 75.7%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Advance America, Cash Advance Centers, Inc.

Advance America, Cash Advance Centers, Inc.'s 1,117 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. 44.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.

Advance America, Cash Advance Centers, Inc. answers 96.2% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Advance America, Cash Advance Centers, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Advance America, Cash Advance Centers, Inc. have?

1,117, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Advance America, Cash Advance Centers, Inc. respond to complaints on time?

96.2% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Advance America, Cash Advance Centers, Inc.?

"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.