CFPB · Lighter filing volume
Advance America, Cash Advance Centers, Inc.
1.1K CFPB complaints (light-volume third) · 46 states · top issue Communication tactics.
Advance America, Cash Advance Centers, Inc. is in the light-volume third with 1.1K CFPB complaints (ranks #316 of 342). Timely 96.2% · relief 2.6% · top product Debt collection. Allegations, not findings.
- Volume rank #316 of 342
- Lighter filing volume
- +131.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company advance-america-cash-advance-centers-inc
2.6% relief · 96.2% timely · 1.1K filings · Debt collection
Same-product relief peers
Nearest relief peer: CURO Intermediate Holdings (2.6% relief)
Advance America, Cash Advance Centers, Inc. closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Advance America, Cash Advance Centers, Inc.'s 1.1K filings include narrative text
44.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Advance America, Cash Advance Centers, Inc. complaint mix by product
- Debt collection 468 42.5% – 2% relief
- Payday loan, 226 20.5% – 1% relief
- Payday loan, 167 15.2% – 1% relief
- Payday loan 146 13.3% – 8% relief
- Credit reporting 53 4.8% – 2% relief
- Credit reporting, 23 2.1% – 0% relief
- Consumer Loan 17 1.5% – 6% relief
Lighter-volume mix: how Advance America, Cash Advance Centers, Inc.'s 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 468 |
| Payday loan, title loan, or personal loan | 226 |
| Payday loan, title loan, personal loan, or advance loan | 167 |
| Payday loan | 146 |
| Credit reporting or other personal consumer reports | 53 |
| Credit reporting, credit repair services, or other personal consumer reports | 23 |
| Consumer Loan | 17 |
| Checking or savings account | 6 |
| Money transfer, virtual currency, or money service | 5 |
| Vehicle loan or lease | 3 |
| Debt or credit management | 1 |
| Credit card | 1 |
| Other financial service | 1 |
Nationwide filing states for Advance America, Cash Advance Centers, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 16.1% of this company's filings
Advance America, Cash Advance Centers, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 74
- +131.3% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 180 |
| TX | 139 |
| FL | 111 |
| OH | 84 |
| SC | 65 |
| AL | 53 |
| MI | 51 |
| TN | 49 |
| KS | 38 |
| LA | 36 |
| IN | 33 |
| MO | 32 |
| MS | 24 |
| WI | 22 |
| NV | 20 |
| VA | 19 |
| NC | 14 |
| OK | 13 |
| GA | 13 |
| CO | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 108 |
| Struggling to pay your loan | 98 |
| Attempts to collect debt not owed | 86 |
| Taking/threatening an illegal action | 67 |
| Charged fees or interest you didn't expect | 58 |
| Took or threatened to take negative or legal action | 53 |
| Incorrect information on your report | 44 |
| Improper use of your report | 36 |
| Problem with the payoff process at the end of the loan | 35 |
| False statements or representation | 35 |
| Improper contact or sharing of info | 35 |
| Charged fees or interest I didn't expect | 34 |
| Received a loan you didn't apply for | 32 |
| Can't stop charges to bank account | 32 |
| Can't contact lender | 30 |
| Written notification about debt | 29 |
| Problem when making payments | 22 |
| Can't contact lender or servicer | 22 |
| Cont'd attempts collect debt not owed | 22 |
| Loan payment wasn't credited to your account | 21 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 32 | 100% |
| 2014 | 116 | 100% |
| 2015 | 90 | 100% |
| 2016 | 101 | 100% |
| 2017 | 115 | 100% |
| 2018 | 66 | 100% |
| 2019 | 73 | 100% |
| 2020 | 43 | 97.7% |
| 2021 | 42 | 69% |
| 2022 | 44 | 84.1% |
| 2023 | 107 | 99.1% |
| 2024 | 92 | 100% |
| 2025 | 122 | 97.5% |
| 2026 | 74 | 75.7% |
Source: CFPB Consumer Complaint Database
Advance America, Cash Advance Centers, Inc. in the light-volume third
Advance America, Cash Advance Centers, Inc.'s 1,117 logged complaints reach a nationwide footprint - 46 states have at least one filing. 44.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#316 of 342).
Advance America, Cash Advance Centers, Inc. answers 96.2% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Advance America, Cash Advance Centers, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Advance America, Cash Advance Centers, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Advance America, Cash Advance Centers, Inc. (#316 of 342; 96.2% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume