CFPB · Lighter filing volume
Advance America, Cash Advance Centers, Inc.
1.1K CFPB complaints (light-volume third) · 46 states · top issue Communication tactics.
Advance America, Cash Advance Centers, Inc. is in the light-volume third with 1.1K CFPB complaints (ranks #316 of 342). Timely 96.2% · relief 2.6% · top product Debt collection. Allegations, not findings.
- Lighter filing volume
- +131.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company advance-america-cash-advance-centers-inc
2.6% relief · 96.2% timely · 1.1K filings · Debt collection
Same-product relief peers
Nearest relief peer: CURO Intermediate Holdings (2.6% relief)
Advance America, Cash Advance Centers, Inc. closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Advance America, Cash Advance Centers, Inc. scores strongest on timely response (93/100 percentile-benchmarked) and weakest on relief provided (12/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
12 / 100 percentile-benchmarked
2.6% of complaints closed with relief to the consumer
Timely response
93 / 100 percentile-benchmarked
96.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.7% of complaints closed with an explanation to the consumer
Most of Advance America, Cash Advance Centers, Inc.'s 1.1K filings include narrative text
44.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Advance America, Cash Advance Centers, Inc. complaint mix by product
- Debt collection 468 42.5% – 2% relief
- Payday loan, 226 20.5% – 1% relief
- Payday loan, 167 15.2% – 1% relief
- Payday loan 146 13.3% – 8% relief
- Credit reporting 53 4.8% – 2% relief
- Credit reporting, 23 2.1% – 0% relief
- Consumer Loan 17 1.5% – 6% relief
Lighter-volume mix: how Advance America, Cash Advance Centers, Inc.'s 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 468 |
| Payday loan, title loan, or personal loan | 226 |
| Payday loan, title loan, personal loan, or advance loan | 167 |
| Payday loan | 146 |
| Credit reporting or other personal consumer reports | 53 |
| Credit reporting, credit repair services, or other personal consumer reports | 23 |
| Consumer Loan | 17 |
| Checking or savings account | 6 |
| Money transfer, virtual currency, or money service | 5 |
| Vehicle loan or lease | 3 |
| Debt or credit management | 1 |
| Credit card | 1 |
| Other financial service | 1 |
Nationwide filing states for Advance America, Cash Advance Centers, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 16.1% of this company's filings
Advance America, Cash Advance Centers, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 74
- +131.3% vs 2013
Volume vs. relief
Where Advance America, Cash Advance Centers, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Advance America, Cash Advance Centers, Inc. files more complaint volume than 8% of them, and closes complaints with relief more often than 48% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,117 · Closed with relief: 2.6%
Top States
| State | Complaints |
|---|---|
| CA | 180 |
| TX | 139 |
| FL | 111 |
| OH | 84 |
| SC | 65 |
| AL | 53 |
| MI | 51 |
| TN | 49 |
| KS | 38 |
| LA | 36 |
| IN | 33 |
| MO | 32 |
| MS | 24 |
| WI | 22 |
| NV | 20 |
| VA | 19 |
| NC | 14 |
| OK | 13 |
| GA | 13 |
| CO | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 108 |
| Struggling to pay your loan | 98 |
| Attempts to collect debt not owed | 86 |
| Taking/threatening an illegal action | 67 |
| Charged fees or interest you didn't expect | 58 |
| Took or threatened to take negative or legal action | 53 |
| Incorrect information on your report | 44 |
| Improper use of your report | 36 |
| Problem with the payoff process at the end of the loan | 35 |
| False statements or representation | 35 |
| Improper contact or sharing of info | 35 |
| Charged fees or interest I didn't expect | 34 |
| Received a loan you didn't apply for | 32 |
| Can't stop charges to bank account | 32 |
| Can't contact lender | 30 |
| Written notification about debt | 29 |
| Problem when making payments | 22 |
| Can't contact lender or servicer | 22 |
| Cont'd attempts collect debt not owed | 22 |
| Loan payment wasn't credited to your account | 21 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 32 | 100% |
| 2014 | 116 | 100% |
| 2015 | 90 | 100% |
| 2016 | 101 | 100% |
| 2017 | 115 | 100% |
| 2018 | 66 | 100% |
| 2019 | 73 | 100% |
| 2020 | 43 | 97.7% |
| 2021 | 42 | 69% |
| 2022 | 44 | 84.1% |
| 2023 | 107 | 99.1% |
| 2024 | 92 | 100% |
| 2025 | 122 | 97.5% |
| 2026 | 74 | 75.7% |
Source: CFPB Consumer Complaint Database
Advance America, Cash Advance Centers, Inc. in the light-volume third
Advance America, Cash Advance Centers, Inc.'s 1,117 logged complaints reach a nationwide footprint - 46 states have at least one filing. 44.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#316 of 342).
Advance America, Cash Advance Centers, Inc. answers 96.2% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Advance America, Cash Advance Centers, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Advance America, Cash Advance Centers, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Advance America, Cash Advance Centers, Inc. (#316 of 342; 96.2% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume