2026 data Public-data reference. official source

CHECK INTO CASH INC.

479 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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479 consumer complaints filed with the CFPB

This profile shows CHECK INTO CASH INC.'s complaint history from CFPB public records. 479 consumers have filed complaints since 2013. The company has a 100% timely response rate and has provided relief in 30.5% of cases.

479
Total Complaints
100%
Timely Response
6.5%
Disputed
30.5%
Relief Provided
35
States Active
2013
Since

Total complaints

479

Filed since 2013

Timely response

100%

CFPB-tracked response window

Relief rate

30.5%

Closed with monetary or non-monetary relief

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 30.5%
Industry median

Share closed with monetary or non-monetary relief.

CHECK INTO CASH INC. complaint mix by product

Total complaints: 479

CHECK INTO CASH INC. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 479 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 200 complaints (42.2%), resolution 39.0% Debt collection 42.2% Payday loan,: 107 complaints (22.6%), resolution 21.5% Payday loan, 22.6% Payday loan: 78 complaints (16.5%), resolution 34.6% Payday loan 16.5% Credit reporting,: 48 complaints (10.1%), resolution 0.0% Credit reporting, 10.1% Consumer Loan: 29 complaints (6.1%), resolution 41.4% Consumer Loan 6.1% Credit card: 9 complaints (1.9%), resolution 44.4% Money transfer,: 3 complaints (0.6%), resolution 33.3%
  • Debt collection 200 42.2% – 39% relief
  • Payday loan, 107 22.6% – 22% relief
  • Payday loan 78 16.5% – 35% relief
  • Credit reporting, 48 10.1% – 0% relief
  • Consumer Loan 29 6.1% – 41% relief
  • Credit card 9 1.9% – 44% relief
  • Money transfer, 3 0.6% – 33% relief

How CHECK INTO CASH INC.'s 479 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 200
Payday loan, title loan, or personal loan 107
Payday loan 78
Credit reporting, credit repair services, or other personal consumer reports 48
Consumer Loan 29
Credit card or prepaid card 9
Money transfer, virtual currency, or money service 3
Prepaid card 2
Bank account or service 1
Checking or savings account 1
Money transfers 1

Top States

State Complaints
CA 120
OH 45
TX 27
VA 27
TN 25
MO 21
LA 17
AL 16
MS 14
CO 13
GA 12
IN 12
MI 12
IL 12
OK 10
SC 10
FL 9
WA 9
AZ 8
WI 8

Top Issues

Issue Complaints
Communication tactics 52
Charged fees or interest I didn't expect 36
Taking/threatening an illegal action 34
Struggling to pay your loan 33
Improper use of your report 28
Attempts to collect debt not owed 26
Incorrect information on your report 25
Cont'd attempts collect debt not owed 21
Charged fees or interest you didn't expect 20
Can't contact lender 20
Took or threatened to take negative or legal action 18
False statements or representation 16
Improper contact or sharing of info 15
Written notification about debt 10
Received a loan I didn't apply for 9
Can't stop charges to bank account 8
Payment to acct not credited 8
Can't contact lender or servicer 8
Problem with the payoff process at the end of the loan 6
Taking out the loan or lease 6

Yearly Trend

Year Complaints Timely
2013 22 100%
2014 58 100%
2015 78 100%
2016 50 100%
2017 71 100%
2018 78 100%
2019 35 100%
2020 35 100%
2021 48 100%
2022 4 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About CHECK INTO CASH INC.

CHECK INTO CASH INC. has accumulated 479 consumer complaints in the CFPB public database, with filings active across 35 U.S. states. Of those submissions, 168 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2022-01-21, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, CHECK INTO CASH INC. reports a 100% timely-response rate and has closed 69.5% of cases with a written explanation to the consumer. 30.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 6.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Communication tactics".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CHECK INTO CASH INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does CHECK INTO CASH INC. have?

CHECK INTO CASH INC. has received 479 consumer complaints filed with the Consumer Financial Protection Bureau.

Does CHECK INTO CASH INC. respond to complaints on time?

CHECK INTO CASH INC. has a 100% timely response rate to CFPB complaints.

What is the most common complaint about CHECK INTO CASH INC.?

The most common issue reported against CHECK INTO CASH INC. is "Communication tactics" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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