Check Into Cash Inc.
544 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Check Into Cash Inc. complaint mix by product
- Debt collection 223 41.5% – 38% relief
- Payday loan, 125 23.3% – 22% relief
- Payday loan 82 15.3% – 34% relief
- Credit reporting, 63 11.7% – 0% relief
- Consumer Loan 31 5.8% – 39% relief
- Credit card 10 1.9% – 40% relief
- Prepaid card 3 0.6% – 67% relief
How Check Into Cash Inc.'s 544 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 223 |
| Payday loan, title loan, or personal loan | 125 |
| Payday loan | 82 |
| Credit reporting, credit repair services, or other personal consumer reports | 63 |
| Consumer Loan | 31 |
| Credit card or prepaid card | 10 |
| Prepaid card | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Bank account or service | 1 |
| Money transfers | 1 |
| Other financial service | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 135 |
| OH | 50 |
| TX | 35 |
| TN | 32 |
| VA | 30 |
| MO | 23 |
| AL | 19 |
| LA | 18 |
| MS | 15 |
| CO | 14 |
| IL | 14 |
| IN | 14 |
| OK | 13 |
| MI | 13 |
| GA | 12 |
| SC | 10 |
| WI | 10 |
| WA | 10 |
| AZ | 9 |
| FL | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 55 |
| Charged fees or interest I didn't expect | 37 |
| Taking/threatening an illegal action | 36 |
| Struggling to pay your loan | 36 |
| Improper use of your report | 35 |
| Attempts to collect debt not owed | 34 |
| Incorrect information on your report | 33 |
| Charged fees or interest you didn't expect | 24 |
| Cont'd attempts collect debt not owed | 23 |
| Can't contact lender | 22 |
| Took or threatened to take negative or legal action | 21 |
| Improper contact or sharing of info | 16 |
| False statements or representation | 16 |
| Written notification about debt | 13 |
| Payment to acct not credited | 10 |
| Received a loan I didn't apply for | 9 |
| Can't contact lender or servicer | 9 |
| Can't stop charges to bank account | 8 |
| Problem with the payoff process at the end of the loan | 8 |
| Taking out the loan or lease | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 22 | 100% |
| 2014 | 58 | 100% |
| 2015 | 84 | 100% |
| 2016 | 57 | 100% |
| 2017 | 79 | 100% |
| 2018 | 94 | 100% |
| 2019 | 44 | 100% |
| 2020 | 40 | 100% |
| 2021 | 62 | 100% |
| 2022 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Check Into Cash Inc.
Check Into Cash Inc.'s 544 logged complaints stay concentrated: only 35 states show a filing on record. 42.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2022-01-21.
Check Into Cash Inc. answers 100% of complaints inside the CFPB's tracked window and closes 71% with a written explanation. 29% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Check Into Cash Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Check Into Cash Inc. have?
544, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Check Into Cash Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Check Into Cash Inc.?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.