CFPB · Faster timely-response band
Ad Astra Recovery Services Inc
1.9K CFPB complaints · 100% timely (fast band) · top issue Attempts to collect debt not owed.
Ad Astra Recovery Services Inc answers 100% on time (upper third) across 1.9K filings. Relief 0.7% · top product Debt collection. Allegations, not findings.
- Faster timely-response band
- +947.6% filings 2013 to 2020
CFPB relief outcome brief
CCDB company ad-astra-recovery-services-inc
0.7% relief · 100% timely · 1.9K filings · Debt collection
Same-product relief peers
Nearest relief peer: Diverse Funding Associates LLC (0.7% relief)
Ad Astra Recovery Services Inc closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Ad Astra Recovery Services Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (3/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
3 / 100 percentile-benchmarked
0.7% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.3% of complaints closed with an explanation to the consumer
Most of Ad Astra Recovery Services Inc's 1.9K filings include narrative text
45.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ad Astra Recovery Services Inc complaint mix by product
- Debt collection 2K 80.2% – 1% relief
- Credit reporting, 207 10.7% – 0% relief
- Payday loan, 104 5.4% – 1% relief
- Payday loan 56 2.9% – 0% relief
- Credit reporting 10 0.5% – 0% relief
- Consumer Loan 6 0.3% – 0% relief
- Credit card 1 0.1% – 0% relief
How Ad Astra Recovery Services Inc's 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 207 |
| Payday loan, title loan, or personal loan | 104 |
| Payday loan | 56 |
| Credit reporting | 10 |
| Consumer Loan | 6 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Ad Astra Recovery Services Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 42.3% of this company's filings
Ad Astra Recovery Services Inc rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 220
- +947.6% vs 2013
Volume vs. relief
Where Ad Astra Recovery Services Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Ad Astra Recovery Services Inc files more complaint volume than 33% of them, and closes complaints with relief more often than 37% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,942 · Closed with relief: 0.7%
Top States
| State | Complaints |
|---|---|
| TX | 821 |
| CA | 392 |
| NV | 75 |
| LA | 74 |
| TN | 70 |
| MO | 59 |
| AL | 55 |
| AZ | 44 |
| IL | 42 |
| CO | 36 |
| OH | 34 |
| KS | 26 |
| WI | 21 |
| VA | 20 |
| MS | 18 |
| FL | 18 |
| GA | 15 |
| OR | 12 |
| WA | 12 |
| NC | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 536 |
| Written notification about debt | 333 |
| Cont'd attempts collect debt not owed | 220 |
| Incorrect information on your report | 173 |
| Disclosure verification of debt | 142 |
| False statements or representation | 97 |
| Took or threatened to take negative or legal action | 87 |
| Communication tactics | 82 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Received a loan I didn't apply for | 23 |
| Taking/threatening an illegal action | 23 |
| Received a loan you didn't apply for | 20 |
| Improper contact or sharing of info | 19 |
| Can't contact lender | 18 |
| Threatened to contact someone or share information improperly | 18 |
| Charged fees or interest you didn't expect | 10 |
| Incorrect information on credit report | 9 |
| Struggling to pay your loan | 9 |
| Problem with the payoff process at the end of the loan | 9 |
| Charged fees or interest I didn't expect | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 21 | 100% |
| 2014 | 61 | 100% |
| 2015 | 101 | 100% |
| 2016 | 191 | 100% |
| 2017 | 568 | 100% |
| 2018 | 444 | 100% |
| 2019 | 336 | 100% |
| 2020 | 220 | 100% |
Source: CFPB Consumer Complaint Database
Ad Astra Recovery Services Inc in the faster-timely third
Ad Astra Recovery Services Inc's 1,942 logged complaints reach a nationwide footprint - 42 states have at least one filing. 45.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2020-09-09. Timely response 100% sits in the upper third of the corpus.
Ad Astra Recovery Services Inc answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.7% with relief; 99.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ad Astra Recovery Services Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ad Astra Recovery Services Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ad Astra Recovery Services Inc (#228 of 342; 100% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band