CFPB · Diversified product mix
Cash Express, LLC
136 CFPB complaints · diversified mix (top product 30.1%) · top issue Struggling to pay your loan.
Cash Express, LLC: top product "Payday loan, title loan, or personal loan" is only 30.1% of 136 - multi-bucket mix. Timely 98.5% · relief 3.7%. Allegations, not findings.
- Diversified product mix
- +140% filings 2013 to 2026
CFPB relief outcome brief
CCDB company cash-express-llc
3.7% relief · 98.5% timely · 136 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Harpeth Financial Services, LLC (3.3% relief)
Cash Express, LLC closes 3.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cash Express, LLC's 136 filings include narrative text
51.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cash Express, LLC complaint mix by product
- Payday loan, 41 30.4% – 12% relief
- Payday loan, 37 27.4% – 0% relief
- Debt collection 32 23.7% – 0% relief
- Payday loan 21 15.6% – 0% relief
- Credit card 2 1.5% – 0% relief
- Vehicle loan 1 0.7% – 0% relief
- Checking or 1 0.7% – 0% relief
How Cash Express, LLC's 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 41 |
| Payday loan, title loan, personal loan, or advance loan | 37 |
| Debt collection | 32 |
| Payday loan | 21 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
| Consumer Loan | 1 |
Concentrated filing states for Cash Express, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 60.3% of this company's filings
Cash Express, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 12
- +140% vs 2013
Top States
| State | Complaints |
|---|---|
| TN | 82 |
| KY | 34 |
| AL | 5 |
| MS | 3 |
| GA | 2 |
| IN | 1 |
| CO | 1 |
| NV | 1 |
| VA | 1 |
| PA | 1 |
| OK | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 26 |
| Charged fees or interest you didn't expect | 11 |
| Took or threatened to take negative or legal action | 10 |
| Problem when making payments | 10 |
| Charged fees or interest I didn't expect | 8 |
| Problem with the payoff process at the end of the loan | 7 |
| Communication tactics | 7 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 6 |
| Can't contact lender | 5 |
| Can't stop withdrawals from your bank account | 4 |
| Incorrect information on your report | 3 |
| Received a loan you didn't apply for | 3 |
| Attempts to collect debt not owed | 3 |
| Charged bank acct wrong day or amt | 3 |
| Improper contact or sharing of info | 3 |
| Taking/threatening an illegal action | 3 |
| Can't contact lender or servicer | 2 |
| Cont'd attempts collect debt not owed | 2 |
| False statements or representation | 2 |
| Payment to acct not credited | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 9 | 100% |
| 2015 | 12 | 91.7% |
| 2016 | 4 | 100% |
| 2017 | 11 | 100% |
| 2018 | 7 | 85.7% |
| 2019 | 14 | 100% |
| 2020 | 11 | 100% |
| 2021 | 6 | 100% |
| 2022 | 4 | 100% |
| 2023 | 9 | 100% |
| 2024 | 11 | 100% |
| 2025 | 21 | 100% |
| 2026 | 12 | 100% |
Source: CFPB Consumer Complaint Database
Cash Express, LLC spreads across product buckets
Cash Express, LLC's 136 logged complaints stay concentrated: only 12 states show a filing. 51.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-22.
Cash Express, LLC answers 98.5% of complaints inside the CFPB's tracked window and closes 94.1% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cash Express, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cash Express, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 136.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cash Express, LLC (98.5% timely; 3.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix