Cash Express, LLC
136 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cash Express, LLC complaint mix by product
- Payday loan, 41 30.4% – 12% relief
- Payday loan, 37 27.4% – 0% relief
- Debt collection 32 23.7% – 0% relief
- Payday loan 21 15.6% – 0% relief
- Credit card 2 1.5% – 0% relief
- Vehicle loan 1 0.7% – 0% relief
- Checking or 1 0.7% – 0% relief
How Cash Express, LLC's 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 41 |
| Payday loan, title loan, personal loan, or advance loan | 37 |
| Debt collection | 32 |
| Payday loan | 21 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TN | 82 |
| KY | 34 |
| AL | 5 |
| MS | 3 |
| GA | 2 |
| IN | 1 |
| CO | 1 |
| NV | 1 |
| VA | 1 |
| PA | 1 |
| OK | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 26 |
| Charged fees or interest you didn't expect | 11 |
| Took or threatened to take negative or legal action | 10 |
| Problem when making payments | 10 |
| Charged fees or interest I didn't expect | 8 |
| Problem with the payoff process at the end of the loan | 7 |
| Communication tactics | 7 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 6 |
| Can't contact lender | 5 |
| Can't stop withdrawals from your bank account | 4 |
| Incorrect information on your report | 3 |
| Received a loan you didn't apply for | 3 |
| Attempts to collect debt not owed | 3 |
| Charged bank acct wrong day or amt | 3 |
| Improper contact or sharing of info | 3 |
| Taking/threatening an illegal action | 3 |
| Can't contact lender or servicer | 2 |
| Cont'd attempts collect debt not owed | 2 |
| False statements or representation | 2 |
| Payment to acct not credited | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 9 | 100% |
| 2015 | 12 | 91.7% |
| 2016 | 4 | 100% |
| 2017 | 11 | 100% |
| 2018 | 7 | 85.7% |
| 2019 | 14 | 100% |
| 2020 | 11 | 100% |
| 2021 | 6 | 100% |
| 2022 | 4 | 100% |
| 2023 | 9 | 100% |
| 2024 | 11 | 100% |
| 2025 | 21 | 100% |
| 2026 | 12 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cash Express, LLC
Cash Express, LLC's 136 logged complaints stay concentrated: only 12 states show a filing on record. 51.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-22.
Cash Express, LLC answers 98.5% of complaints inside the CFPB's tracked window and closes 94.1% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cash Express, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cash Express, LLC have?
136, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cash Express, LLC respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cash Express, LLC?
"Struggling to pay your loan", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.