Total complaints
118
Filed since 2013
2026 data Public-data reference. official source
Cash Express, LLC
118 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
118 consumer complaints filed with the CFPB
This profile shows Cash Express, LLC's complaint history from CFPB public records. 118 consumers have filed complaints since 2013. The company has a 98.3% timely response rate and has provided relief in 4.2% of cases.
118
Total Complaints
98.3%
Timely Response
9.3%
Disputed
4.2%
Relief Provided
11
States Active
2013
Since
Timely response
98.3%
CFPB-tracked response window
Relief rate
4.2%
Closed with monetary or non-monetary relief
Timely response rate 98.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 4.2%
Industry median
Share closed with monetary or non-monetary relief.
Cash Express, LLC complaint mix by product
- Payday loan, 39 33.1% – 13% relief
- Debt collection 30 25.4% – 0% relief
- Payday loan, 25 21.2% – 0% relief
- Payday loan 20 16.9% – 0% relief
- Credit card 2 1.7% – 0% relief
- Checking or 1 0.8% – 0% relief
- Consumer Loan 1 0.8% – 0% relief
How Cash Express, LLC's 118 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 39 |
| Debt collection | 30 |
| Payday loan, title loan, personal loan, or advance loan | 25 |
| Payday loan | 20 |
| Credit card or prepaid card | 2 |
| Checking or savings account | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TN | 72 |
| KY | 27 |
| AL | 5 |
| MS | 3 |
| GA | 2 |
| IN | 1 |
| PA | 1 |
| AZ | 1 |
| NV | 1 |
| OK | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 22 |
| Charged fees or interest you didn't expect | 10 |
| Took or threatened to take negative or legal action | 9 |
| Charged fees or interest I didn't expect | 8 |
| Problem when making payments | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Communication tactics | 6 |
| Can't contact lender | 5 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 5 |
| Charged bank acct wrong day or amt | 3 |
| Improper contact or sharing of info | 3 |
| Can't stop withdrawals from your bank account | 3 |
| Taking/threatening an illegal action | 3 |
| Attempts to collect debt not owed | 3 |
| Vehicle was repossessed or sold the vehicle | 2 |
| Incorrect information on your report | 2 |
| False statements or representation | 2 |
| Problem with a purchase or transfer | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Received a loan you didn't apply for | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 9 | 100% |
| 2015 | 12 | 91.7% |
| 2016 | 4 | 100% |
| 2017 | 9 | 100% |
| 2018 | 6 | 83.3% |
| 2019 | 13 | 100% |
| 2020 | 11 | 100% |
| 2021 | 6 | 100% |
| 2022 | 4 | 100% |
| 2023 | 8 | 100% |
| 2024 | 10 | 100% |
| 2025 | 16 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cash Express, LLC
Cash Express, LLC has accumulated 118 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 56 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-02-24, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Cash Express, LLC reports a 98.3% timely-response rate and has closed 94.1% of cases with a written explanation to the consumer. 4.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 9.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Struggling to pay your loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Cash Express, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cash Express, LLC have?
Cash Express, LLC has received 118 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Cash Express, LLC respond to complaints on time?
Cash Express, LLC has a 98.3% timely response rate to CFPB complaints.
What is the most common complaint about Cash Express, LLC?
The most common issue reported against Cash Express, LLC is "Struggling to pay your loan" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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