Cash America International, Inc.
136 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cash America International, Inc. complaint mix by product
- Debt collection 53 39.0% – 0% relief
- Payday loan, 35 25.7% – 3% relief
- Payday loan 34 25.0% – 3% relief
- Consumer Loan 12 8.8% – 0% relief
- Money transfers 1 0.7% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Cash America International, Inc.'s 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 53 |
| Payday loan, title loan, or personal loan | 35 |
| Payday loan | 34 |
| Consumer Loan | 12 |
| Money transfers | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| OH | 28 |
| TX | 26 |
| CA | 12 |
| AL | 6 |
| GA | 5 |
| NV | 5 |
| IN | 5 |
| PA | 4 |
| NC | 4 |
| AK | 4 |
| MO | 3 |
| FL | 3 |
| TN | 3 |
| AZ | 3 |
| AR | 2 |
| WI | 2 |
| LA | 2 |
| WA | 2 |
| MS | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 16 |
| Cont'd attempts collect debt not owed | 10 |
| Charged fees or interest I didn't expect | 10 |
| Charged fees or interest you didn't expect | 10 |
| Can't contact lender | 9 |
| Applied for loan/did not receive money | 8 |
| Can't contact lender or servicer | 8 |
| Received a loan I didn't apply for | 6 |
| Struggling to pay your loan | 6 |
| Took or threatened to take negative or legal action | 6 |
| False statements or representation | 5 |
| Improper contact or sharing of info | 5 |
| Taking/threatening an illegal action | 4 |
| Attempts to collect debt not owed | 4 |
| Property was sold | 3 |
| Can't stop charges to bank account | 3 |
| Taking out the loan or lease | 3 |
| Payment to acct not credited | 3 |
| Disclosure verification of debt | 3 |
| Getting the loan | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 50 | 100% |
| 2015 | 12 | 100% |
| 2016 | 8 | 100% |
| 2017 | 29 | 96.6% |
| 2018 | 25 | 100% |
| 2019 | 4 | 100% |
| 2020 | 4 | 25% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cash America International, Inc.
Cash America International, Inc.'s 136 logged complaints stay concentrated: only 35 states show a filing on record. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2020-06-11.
Cash America International, Inc. answers 97.1% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cash America International, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cash America International, Inc. have?
136, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cash America International, Inc. respond to complaints on time?
97.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cash America International, Inc.?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.