CFPB · Mid-pack CFPB posture
Cash America International, Inc.
136 CFPB complaints · 35 states · top issue Communication tactics.
Cash America International, Inc. has 136 consumer complaints in the CFPB public database. Timely response is 97.1%; 1.5% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2013 to 2020
CFPB relief outcome brief
CCDB company cash-america-international-inc
1.5% relief · 97.1% timely · 136 filings · Debt collection
Same-product relief peers
Nearest relief peer: Wakefield & Associates, Inc. (1.5% relief)
Cash America International, Inc. closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 136 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cash America International, Inc. complaint mix by product
- Debt collection 53 39.0% – 0% relief
- Payday loan, 35 25.7% – 3% relief
- Payday loan 34 25.0% – 3% relief
- Consumer Loan 12 8.8% – 0% relief
- Money transfers 1 0.7% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Cash America International, Inc.'s 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 53 |
| Payday loan, title loan, or personal loan | 35 |
| Payday loan | 34 |
| Consumer Loan | 12 |
| Money transfers | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Cash America International, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 20.6% of this company's filings
Cash America International, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2020
- 4
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| OH | 28 |
| TX | 26 |
| CA | 12 |
| AL | 6 |
| GA | 5 |
| NV | 5 |
| IN | 5 |
| PA | 4 |
| NC | 4 |
| AK | 4 |
| MO | 3 |
| FL | 3 |
| TN | 3 |
| AZ | 3 |
| AR | 2 |
| WI | 2 |
| LA | 2 |
| WA | 2 |
| MS | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 16 |
| Cont'd attempts collect debt not owed | 10 |
| Charged fees or interest I didn't expect | 10 |
| Charged fees or interest you didn't expect | 10 |
| Can't contact lender | 9 |
| Applied for loan/did not receive money | 8 |
| Can't contact lender or servicer | 8 |
| Received a loan I didn't apply for | 6 |
| Struggling to pay your loan | 6 |
| Took or threatened to take negative or legal action | 6 |
| False statements or representation | 5 |
| Improper contact or sharing of info | 5 |
| Taking/threatening an illegal action | 4 |
| Attempts to collect debt not owed | 4 |
| Property was sold | 3 |
| Can't stop charges to bank account | 3 |
| Taking out the loan or lease | 3 |
| Payment to acct not credited | 3 |
| Disclosure verification of debt | 3 |
| Getting the loan | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 50 | 100% |
| 2015 | 12 | 100% |
| 2016 | 8 | 100% |
| 2017 | 29 | 96.6% |
| 2018 | 25 | 100% |
| 2019 | 4 | 100% |
| 2020 | 4 | 25% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Cash America International, Inc.
Cash America International, Inc.'s 136 logged complaints stay concentrated: only 35 states show a filing. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2020-06-11.
Cash America International, Inc. answers 97.1% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cash America International, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cash America International, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 136.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cash America International, Inc. (97.1% timely; 1.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture