Total complaints
524
Filed since 2014
524 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
524 consumer complaints filed with the CFPB
This profile shows WLCC's complaint history from CFPB public records. 524 consumers have filed complaints since 2014. The company has a 99.8% timely response rate and has provided relief in 11.8% of cases.
Total complaints
524
Filed since 2014
Timely response
99.8%
CFPB-tracked response window
Relief rate
11.8%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How WLCC's 524 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 180 |
| Payday loan, title loan, or personal loan | 161 |
| Debt collection | 119 |
| Payday loan | 36 |
| Credit reporting or other personal consumer reports | 13 |
| Consumer Loan | 6 |
| Checking or savings account | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Money transfer, virtual currency, or money service | 1 |
| State | Complaints |
|---|---|
| CA | 91 |
| FL | 60 |
| WA | 36 |
| OH | 35 |
| MI | 23 |
| TX | 21 |
| IN | 17 |
| NJ | 16 |
| IL | 16 |
| OK | 14 |
| MN | 12 |
| AZ | 12 |
| NV | 12 |
| PA | 11 |
| GA | 11 |
| LA | 11 |
| SC | 10 |
| IA | 10 |
| CO | 9 |
| MO | 9 |
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 100 |
| Struggling to pay your loan | 84 |
| Can't stop withdrawals from your bank account | 44 |
| Threatened to contact someone or share information improperly | 33 |
| Problem when making payments | 28 |
| Communication tactics | 26 |
| Charged fees or interest I didn't expect | 22 |
| Attempts to collect debt not owed | 21 |
| Can't contact lender or servicer | 15 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 14 |
| Problem with the payoff process at the end of the loan | 13 |
| Received a loan you didn't apply for | 12 |
| Getting the loan | 12 |
| Took or threatened to take negative or legal action | 11 |
| False statements or representation | 10 |
| Improper use of your report | 8 |
| Electronic communications | 7 |
| Can't stop charges to bank account | 7 |
| Written notification about debt | 7 |
| Incorrect information on your report | 6 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 21 | 100% |
| 2016 | 27 | 100% |
| 2017 | 25 | 100% |
| 2018 | 26 | 100% |
| 2019 | 41 | 100% |
| 2020 | 31 | 100% |
| 2021 | 38 | 100% |
| 2022 | 34 | 100% |
| 2023 | 69 | 100% |
| 2024 | 61 | 100% |
| 2025 | 104 | 99% |
| 2026 | 46 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
WLCC has accumulated 524 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 252 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, WLCC reports a 99.8% timely-response rate and has closed 88.2% of cases with a written explanation to the consumer. 11.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, personal loan, or advance loan", and the single most common underlying issue is "Charged fees or interest you didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating WLCC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
WLCC has received 524 consumer complaints filed with the Consumer Financial Protection Bureau.
WLCC has a 99.8% timely response rate to CFPB complaints.
The most common issue reported against WLCC is "Charged fees or interest you didn't expect" in the "Payday loan, title loan, personal loan, or advance loan" product category.
Read our methodology — how this data is sourced, computed, and verified.