CFPB · Faster timely-response band
CURO Intermediate Holdings
3.5K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
CURO Intermediate Holdings answers 99.9% on time (upper third) across 3.5K filings. Relief 2.6% · top product Debt collection. Allegations, not findings.
- Faster timely-response band
- +19.2% filings 2013 to 2026
CFPB relief outcome brief
CCDB company curo-intermediate-holdings
2.6% relief · 99.9% timely · 3.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: Community Choice Financial, Inc. (2.6% relief)
CURO Intermediate Holdings closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
CURO Intermediate Holdings scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (12/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
12 / 100 percentile-benchmarked
2.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.5% of complaints closed with an explanation to the consumer
Most of CURO Intermediate Holdings's 3.5K filings include narrative text
50.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CURO Intermediate Holdings complaint mix by product
- Debt collection 2K 48.7% – 1% relief
- Credit reporting, 679 19.5% – 1% relief
- Payday loan, 654 18.8% – 2% relief
- Payday loan 302 8.7% – 9% relief
- Consumer Loan 77 2.2% – 13% relief
- Credit reporting 48 1.4% – 21% relief
- Payday loan, 22 0.6% – 18% relief
How CURO Intermediate Holdings's 3.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 679 |
| Payday loan, title loan, or personal loan | 654 |
| Payday loan | 302 |
| Consumer Loan | 77 |
| Credit reporting or other personal consumer reports | 48 |
| Payday loan, title loan, personal loan, or advance loan | 22 |
| Credit card or prepaid card | 16 |
| Money transfer, virtual currency, or money service | 13 |
| Checking or savings account | 7 |
| Vehicle loan or lease | 5 |
| Prepaid card | 3 |
| Bank account or service | 3 |
| Credit reporting | 3 |
| Mortgage | 2 |
| Credit card | 2 |
| Money transfers | 1 |
Nationwide filing states for CURO Intermediate Holdings
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 28.5% of this company's filings
CURO Intermediate Holdings rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 31
- +19.2% vs 2013
Volume vs. relief
Where CURO Intermediate Holdings sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, CURO Intermediate Holdings files more complaint volume than 56% of them, and closes complaints with relief more often than 48% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,529 · Closed with relief: 2.6%
Top States
| State | Complaints |
|---|---|
| TX | 1.0K |
| CA | 619 |
| TN | 198 |
| LA | 145 |
| MO | 126 |
| AL | 115 |
| OH | 113 |
| NV | 112 |
| VA | 109 |
| AZ | 106 |
| IL | 105 |
| MS | 85 |
| KS | 72 |
| GA | 51 |
| WI | 51 |
| SC | 50 |
| FL | 46 |
| CO | 42 |
| OK | 34 |
| OR | 32 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 733 |
| Incorrect information on your report | 415 |
| Written notification about debt | 294 |
| Took or threatened to take negative or legal action | 196 |
| Problem with a credit reporting company's investigation into an existing problem | 179 |
| Improper use of your report | 176 |
| Charged fees or interest you didn't expect | 163 |
| False statements or representation | 161 |
| Struggling to pay your loan | 127 |
| Communication tactics | 108 |
| Charged fees or interest I didn't expect | 107 |
| Cont'd attempts collect debt not owed | 102 |
| Received a loan you didn't apply for | 75 |
| Received a loan I didn't apply for | 53 |
| Can't stop charges to bank account | 43 |
| Problem with the payoff process at the end of the loan | 42 |
| Can't contact lender | 40 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 36 |
| Threatened to contact someone or share information improperly | 33 |
| Payment to acct not credited | 32 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 26 | 100% |
| 2014 | 144 | 99.3% |
| 2015 | 186 | 100% |
| 2016 | 178 | 100% |
| 2017 | 245 | 100% |
| 2018 | 251 | 100% |
| 2019 | 312 | 100% |
| 2020 | 418 | 99.8% |
| 2021 | 923 | 100% |
| 2022 | 642 | 100% |
| 2023 | 81 | 100% |
| 2024 | 38 | 100% |
| 2025 | 54 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database
CURO Intermediate Holdings in the faster-timely third
CURO Intermediate Holdings's 3,529 logged complaints reach a nationwide footprint - 48 states have at least one filing. 50.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-04. Timely response 99.9% sits in the upper third of the corpus.
CURO Intermediate Holdings answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 2.6% with relief; 94.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CURO Intermediate Holdings.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CURO Intermediate Holdings: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CURO Intermediate Holdings (#150 of 342; 99.9% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band