CFPB · Faster timely-response band
CURO Intermediate Holdings
3.5K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
CURO Intermediate Holdings answers 99.9% on time (upper third) across 3.5K filings. Relief 2.6% · top product Debt collection. Allegations, not findings.
- Volume rank #150 of 342
- Faster timely-response band
- +19.2% filings 2013 to 2026
CFPB relief outcome brief
CCDB company curo-intermediate-holdings
2.6% relief · 99.9% timely · 3.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: Community Choice Financial, Inc. (2.6% relief)
CURO Intermediate Holdings closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of CURO Intermediate Holdings's 3.5K filings include narrative text
50.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CURO Intermediate Holdings complaint mix by product
- Debt collection 2K 48.7% – 1% relief
- Credit reporting, 679 19.5% – 1% relief
- Payday loan, 654 18.8% – 2% relief
- Payday loan 302 8.7% – 9% relief
- Consumer Loan 77 2.2% – 13% relief
- Credit reporting 48 1.4% – 21% relief
- Payday loan, 22 0.6% – 18% relief
How CURO Intermediate Holdings's 3.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 679 |
| Payday loan, title loan, or personal loan | 654 |
| Payday loan | 302 |
| Consumer Loan | 77 |
| Credit reporting or other personal consumer reports | 48 |
| Payday loan, title loan, personal loan, or advance loan | 22 |
| Credit card or prepaid card | 16 |
| Money transfer, virtual currency, or money service | 13 |
| Checking or savings account | 7 |
| Vehicle loan or lease | 5 |
| Prepaid card | 3 |
| Bank account or service | 3 |
| Credit reporting | 3 |
| Mortgage | 2 |
| Credit card | 2 |
| Money transfers | 1 |
Nationwide filing states for CURO Intermediate Holdings
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 28.5% of this company's filings
CURO Intermediate Holdings rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 31
- +19.2% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 1.0K |
| CA | 619 |
| TN | 198 |
| LA | 145 |
| MO | 126 |
| AL | 115 |
| OH | 113 |
| NV | 112 |
| VA | 109 |
| AZ | 106 |
| IL | 105 |
| MS | 85 |
| KS | 72 |
| GA | 51 |
| WI | 51 |
| SC | 50 |
| FL | 46 |
| CO | 42 |
| OK | 34 |
| OR | 32 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 733 |
| Incorrect information on your report | 415 |
| Written notification about debt | 294 |
| Took or threatened to take negative or legal action | 196 |
| Problem with a credit reporting company's investigation into an existing problem | 179 |
| Improper use of your report | 176 |
| Charged fees or interest you didn't expect | 163 |
| False statements or representation | 161 |
| Struggling to pay your loan | 127 |
| Communication tactics | 108 |
| Charged fees or interest I didn't expect | 107 |
| Cont'd attempts collect debt not owed | 102 |
| Received a loan you didn't apply for | 75 |
| Received a loan I didn't apply for | 53 |
| Can't stop charges to bank account | 43 |
| Problem with the payoff process at the end of the loan | 42 |
| Can't contact lender | 40 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 36 |
| Threatened to contact someone or share information improperly | 33 |
| Payment to acct not credited | 32 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 26 | 100% |
| 2014 | 144 | 99.3% |
| 2015 | 186 | 100% |
| 2016 | 178 | 100% |
| 2017 | 245 | 100% |
| 2018 | 251 | 100% |
| 2019 | 312 | 100% |
| 2020 | 418 | 99.8% |
| 2021 | 923 | 100% |
| 2022 | 642 | 100% |
| 2023 | 81 | 100% |
| 2024 | 38 | 100% |
| 2025 | 54 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database
CURO Intermediate Holdings in the faster-timely third
CURO Intermediate Holdings's 3,529 logged complaints reach a nationwide footprint - 48 states have at least one filing. 50.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-04. Timely response 99.9% sits in the upper third of the corpus.
CURO Intermediate Holdings answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 2.6% with relief; 94.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CURO Intermediate Holdings.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CURO Intermediate Holdings: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CURO Intermediate Holdings (#150 of 342; 99.9% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band