CURO Intermediate Holdings
3.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CURO Intermediate Holdings complaint mix by product
- Debt collection 2K 48.7% – 1% relief
- Credit reporting, 679 19.5% – 1% relief
- Payday loan, 654 18.8% – 2% relief
- Payday loan 302 8.7% – 9% relief
- Consumer Loan 77 2.2% – 13% relief
- Credit reporting 48 1.4% – 21% relief
- Payday loan, 22 0.6% – 18% relief
How CURO Intermediate Holdings's 3.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 679 |
| Payday loan, title loan, or personal loan | 654 |
| Payday loan | 302 |
| Consumer Loan | 77 |
| Credit reporting or other personal consumer reports | 48 |
| Payday loan, title loan, personal loan, or advance loan | 22 |
| Credit card or prepaid card | 16 |
| Money transfer, virtual currency, or money service | 13 |
| Checking or savings account | 7 |
| Vehicle loan or lease | 5 |
| Prepaid card | 3 |
| Bank account or service | 3 |
| Credit reporting | 3 |
| Mortgage | 2 |
| Credit card | 2 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.0K |
| CA | 619 |
| TN | 198 |
| LA | 145 |
| MO | 126 |
| AL | 115 |
| OH | 113 |
| NV | 112 |
| VA | 109 |
| AZ | 106 |
| IL | 105 |
| MS | 85 |
| KS | 72 |
| GA | 51 |
| WI | 51 |
| SC | 50 |
| FL | 46 |
| CO | 42 |
| OK | 34 |
| OR | 32 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 733 |
| Incorrect information on your report | 415 |
| Written notification about debt | 294 |
| Took or threatened to take negative or legal action | 196 |
| Problem with a credit reporting company's investigation into an existing problem | 179 |
| Improper use of your report | 176 |
| Charged fees or interest you didn't expect | 163 |
| False statements or representation | 161 |
| Struggling to pay your loan | 127 |
| Communication tactics | 108 |
| Charged fees or interest I didn't expect | 107 |
| Cont'd attempts collect debt not owed | 102 |
| Received a loan you didn't apply for | 75 |
| Received a loan I didn't apply for | 53 |
| Can't stop charges to bank account | 43 |
| Problem with the payoff process at the end of the loan | 42 |
| Can't contact lender | 40 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 36 |
| Threatened to contact someone or share information improperly | 33 |
| Payment to acct not credited | 32 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 26 | 100% |
| 2014 | 144 | 99.3% |
| 2015 | 186 | 100% |
| 2016 | 178 | 100% |
| 2017 | 245 | 100% |
| 2018 | 251 | 100% |
| 2019 | 312 | 100% |
| 2020 | 418 | 99.8% |
| 2021 | 923 | 100% |
| 2022 | 642 | 100% |
| 2023 | 81 | 100% |
| 2024 | 38 | 100% |
| 2025 | 54 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CURO Intermediate Holdings
CURO Intermediate Holdings's 3,529 logged complaints reach a nationwide footprint - 48 states have at least one filing on record. 50.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-04.
CURO Intermediate Holdings answers 99.9% of complaints inside the CFPB's tracked window and closes 94.5% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CURO Intermediate Holdings.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CURO Intermediate Holdings have?
3,529, per the CFPB's public complaint count for this company (see the full breakdown above).
Does CURO Intermediate Holdings respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about CURO Intermediate Holdings?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.