2026 data Public-data reference Official source

Community Choice Financial, Inc.

1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

PlainComplaint home → About this data
1.2K
Total Complaints
93.4%
Timely Response
0%
Disputed
2.6%
Relief Provided
42
States Active
2013
Since

Data updated June 2026

Timely response rate 93.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.6%
Industry median

Share closed with monetary or non-monetary relief.

Community Choice Financial, Inc. complaint mix by product

Total complaints: 1.2K

Community Choice Financial, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 559 complaints (47.1%), resolution 3.2% Debt collection 47.1% Payday loan: 248 complaints (20.9%), resolution 4.4% Payday loan 20.9% Payday loan,: 222 complaints (18.7%), resolution 0.0% Payday loan, 18.7% Credit reporting,: 68 complaints (5.7%), resolution 0.0% Consumer Loan: 60 complaints (5.1%), resolution 1.7% Money transfer,: 26 complaints (2.2%), resolution 0.0% Bank account: 5 complaints (0.4%), resolution 20.0%
  • Debt collection 559 47.1% – 3% relief
  • Payday loan 248 20.9% – 4% relief
  • Payday loan, 222 18.7% – 0% relief
  • Credit reporting, 68 5.7% – 0% relief
  • Consumer Loan 60 5.1% – 2% relief
  • Money transfer, 26 2.2% – 0% relief
  • Bank account 5 0.4% – 20% relief

How Community Choice Financial, Inc.'s 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 559
Payday loan 248
Payday loan, title loan, or personal loan 222
Credit reporting, credit repair services, or other personal consumer reports 68
Consumer Loan 60
Money transfer, virtual currency, or money service 26
Bank account or service 5
Credit card or prepaid card 5
Credit reporting 4
Other financial service 3
Checking or savings account 2
Money transfers 1

Top States

State Complaints
CA 285
OH 171
TX 144
TN 59
AL 54
VA 49
SC 43
MO 43
WI 33
FL 33
AZ 27
LA 21
IN 18
UT 18
MI 18
GA 17
NV 14
NM 13
DE 12
KS 11

Top Issues

Issue Complaints
Communication tactics 208
Attempts to collect debt not owed 79
Charged fees or interest I didn't expect 64
Cont'd attempts collect debt not owed 64
Can't contact lender 56
Struggling to pay your loan 52
Improper contact or sharing of info 50
Incorrect information on your report 45
Charged fees or interest you didn't expect 43
Can't stop charges to bank account 41
Received a loan I didn't apply for 40
Took or threatened to take negative or legal action 38
Taking/threatening an illegal action 36
False statements or representation 34
Written notification about debt 28
Charged bank acct wrong day or amt 28
Improper use of your report 27
Problems when you are unable to pay 25
Managing the loan or lease 23
Payment to acct not credited 20

Yearly Trend

Year Complaints Timely
2013 57 98.2%
2014 225 98.2%
2015 202 98%
2016 126 99.2%
2017 162 72.2%
2018 140 97.9%
2019 136 84.6%
2020 83 100%
2021 64 100%
2022 8 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Community Choice Financial, Inc.

Community Choice Financial, Inc.'s 1,203 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. 41.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2022-01-22.

Community Choice Financial, Inc. answers 93.4% of complaints inside the CFPB's tracked window and closes 95.6% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Community Choice Financial, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Community Choice Financial, Inc. have?

1,203, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Community Choice Financial, Inc. respond to complaints on time?

93.4% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Community Choice Financial, Inc.?

"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.