CFPB · Slower timely-response band
Community Choice Financial, Inc.
1.2K CFPB complaints · 93.4% timely (slow band) · top issue Communication tactics.
Community Choice Financial, Inc. answers 93.4% on time (lower third) across 1.2K filings. Relief 2.6% · top product Debt collection. Allegations, not findings.
- Volume rank #304 of 342
- Slower timely-response band
- -86% filings 2013 to 2022
CFPB relief outcome brief
CCDB company community-choice-financial-inc
2.6% relief · 93.4% timely · 1.2K filings · Debt collection
Same-product relief peers
Nearest relief peer: CURO Intermediate Holdings (2.6% relief)
Community Choice Financial, Inc. closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Community Choice Financial, Inc.'s 1.2K filings include narrative text
41.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Community Choice Financial, Inc. complaint mix by product
- Debt collection 559 47.1% – 3% relief
- Payday loan 248 20.9% – 4% relief
- Payday loan, 222 18.7% – 0% relief
- Credit reporting, 68 5.7% – 0% relief
- Consumer Loan 60 5.1% – 2% relief
- Money transfer, 26 2.2% – 0% relief
- Bank account 5 0.4% – 20% relief
Lighter-volume mix: how Community Choice Financial, Inc.'s 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 559 |
| Payday loan | 248 |
| Payday loan, title loan, or personal loan | 222 |
| Credit reporting, credit repair services, or other personal consumer reports | 68 |
| Consumer Loan | 60 |
| Money transfer, virtual currency, or money service | 26 |
| Bank account or service | 5 |
| Credit card or prepaid card | 5 |
| Credit reporting | 4 |
| Other financial service | 3 |
| Checking or savings account | 2 |
| Money transfers | 1 |
Nationwide filing states for Community Choice Financial, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 23.7% of this company's filings
Community Choice Financial, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 8
- -86% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 285 |
| OH | 171 |
| TX | 144 |
| TN | 59 |
| AL | 54 |
| VA | 49 |
| SC | 43 |
| MO | 43 |
| WI | 33 |
| FL | 33 |
| AZ | 27 |
| LA | 21 |
| IN | 18 |
| UT | 18 |
| MI | 18 |
| GA | 17 |
| NV | 14 |
| NM | 13 |
| DE | 12 |
| KS | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 208 |
| Attempts to collect debt not owed | 79 |
| Charged fees or interest I didn't expect | 64 |
| Cont'd attempts collect debt not owed | 64 |
| Can't contact lender | 56 |
| Struggling to pay your loan | 52 |
| Improper contact or sharing of info | 50 |
| Incorrect information on your report | 45 |
| Charged fees or interest you didn't expect | 43 |
| Can't stop charges to bank account | 41 |
| Received a loan I didn't apply for | 40 |
| Took or threatened to take negative or legal action | 38 |
| Taking/threatening an illegal action | 36 |
| False statements or representation | 34 |
| Written notification about debt | 28 |
| Charged bank acct wrong day or amt | 28 |
| Improper use of your report | 27 |
| Problems when you are unable to pay | 25 |
| Managing the loan or lease | 23 |
| Payment to acct not credited | 20 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 57 | 98.2% |
| 2014 | 225 | 98.2% |
| 2015 | 202 | 98% |
| 2016 | 126 | 99.2% |
| 2017 | 162 | 72.2% |
| 2018 | 140 | 97.9% |
| 2019 | 136 | 84.6% |
| 2020 | 83 | 100% |
| 2021 | 64 | 100% |
| 2022 | 8 | 100% |
Source: CFPB Consumer Complaint Database
Community Choice Financial, Inc. in the slower-timely third
Community Choice Financial, Inc.'s 1,203 logged complaints reach a nationwide footprint - 42 states have at least one filing. 41.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2022-01-22. Timely response 93.4% sits in the lower third of the corpus.
Community Choice Financial, Inc. answers 93.4% of complaints inside the CFPB's tracked window (timely band: slow) and closes 2.6% with relief; 95.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Community Choice Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Community Choice Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Community Choice Financial, Inc. (#304 of 342; 93.4% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band