Cottonwood Financial Ltd.
450 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cottonwood Financial Ltd. complaint mix by product
- Debt collection 253 56.6% – 1% relief
- Payday loan, 78 17.4% – 4% relief
- Payday loan 65 14.5% – 3% relief
- Consumer Loan 20 4.5% – 5% relief
- Credit reporting, 18 4.0% – 0% relief
- Payday loan, 11 2.5% – 0% relief
- Credit reporting 2 0.4% – 0% relief
How Cottonwood Financial Ltd.'s 450 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 253 |
| Payday loan, title loan, or personal loan | 78 |
| Payday loan | 65 |
| Consumer Loan | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Credit reporting or other personal consumer reports | 2 |
| Prepaid card | 1 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 262 |
| IL | 41 |
| WI | 34 |
| NM | 19 |
| ID | 9 |
| MI | 8 |
| UT | 8 |
| MN | 7 |
| WA | 6 |
| FL | 5 |
| LA | 4 |
| GA | 3 |
| AR | 3 |
| AZ | 3 |
| MD | 3 |
| OH | 3 |
| NJ | 2 |
| OK | 2 |
| IN | 2 |
| NC | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 61 |
| Took or threatened to take negative or legal action | 50 |
| Attempts to collect debt not owed | 37 |
| Struggling to pay your loan | 29 |
| Charged fees or interest I didn't expect | 26 |
| Improper contact or sharing of info | 21 |
| Taking/threatening an illegal action | 21 |
| False statements or representation | 20 |
| Written notification about debt | 19 |
| Can't contact lender | 17 |
| Charged fees or interest you didn't expect | 16 |
| Incorrect information on your report | 14 |
| Cont'd attempts collect debt not owed | 12 |
| Problems when you are unable to pay | 11 |
| Problem with the payoff process at the end of the loan | 10 |
| Payment to acct not credited | 10 |
| Threatened to contact someone or share information improperly | 10 |
| Can't stop charges to bank account | 7 |
| Problem when making payments | 6 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 46 | 100% |
| 2015 | 71 | 100% |
| 2016 | 47 | 100% |
| 2017 | 46 | 100% |
| 2018 | 41 | 100% |
| 2019 | 34 | 97.1% |
| 2020 | 47 | 95.7% |
| 2021 | 34 | 97.1% |
| 2022 | 27 | 100% |
| 2023 | 41 | 100% |
| 2024 | 16 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cottonwood Financial Ltd.
Cottonwood Financial Ltd.'s 450 logged complaints stay concentrated: only 34 states show a filing on record. 54.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2024-07-15.
Cottonwood Financial Ltd. answers 99.1% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cottonwood Financial Ltd..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cottonwood Financial Ltd. have?
450, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cottonwood Financial Ltd. respond to complaints on time?
99.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cottonwood Financial Ltd.?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.