CFPB · Slower timely-response band
Cng Financial Corporation
2.7K CFPB complaints · 96.2% timely (slow band) · top issue Attempts to collect debt not owed.
Cng Financial Corporation answers 96.2% on time (lower third) across 2.7K filings. Relief 0.8% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +213.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company cng-financial-corporation
0.8% relief · 96.2% timely · 2.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Second Round Limited Partnership, Austin, TX Branch (0.8% relief)
Cng Financial Corporation closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Cng Financial Corporation scores strongest on closed with explanation (98/100 percentile-benchmarked) and weakest on relief provided (4/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
4 / 100 percentile-benchmarked
0.8% of complaints closed with relief to the consumer
Timely response
93 / 100 percentile-benchmarked
96.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.7% of complaints closed with an explanation to the consumer
How 2.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cng Financial Corporation complaint mix by product
- Debt collection 1K 51.2% – 0% relief
- Payday loan, 314 11.9% – 2% relief
- Payday loan 287 10.9% – 2% relief
- Credit reporting 238 9.0% – 0% relief
- Payday loan, 193 7.3% – 0% relief
- Credit reporting, 169 6.4% – 0% relief
- Consumer Loan 82 3.1% – 0% relief
How Cng Financial Corporation's 2.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.3K |
| Payday loan, title loan, or personal loan | 314 |
| Payday loan | 287 |
| Credit reporting or other personal consumer reports | 238 |
| Payday loan, title loan, personal loan, or advance loan | 193 |
| Credit reporting, credit repair services, or other personal consumer reports | 169 |
| Consumer Loan | 82 |
| Credit card | 8 |
| Money transfer, virtual currency, or money service | 6 |
| Bank account or service | 5 |
| Debt or credit management | 4 |
| Vehicle loan or lease | 3 |
| Other financial service | 3 |
| Credit reporting | 2 |
| Money transfers | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Cng Financial Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 19.2% of this company's filings
Cng Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 260
- +213.3% vs 2013
Volume vs. relief
Where Cng Financial Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Cng Financial Corporation files more complaint volume than 47% of them, and closes complaints with relief more often than 38% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,663 · Closed with relief: 0.8%
Top States
| State | Complaints |
|---|---|
| CA | 511 |
| TX | 328 |
| SC | 264 |
| OH | 204 |
| MI | 128 |
| WI | 103 |
| FL | 102 |
| AL | 89 |
| MO | 84 |
| VA | 77 |
| AZ | 76 |
| IL | 70 |
| OK | 62 |
| NC | 48 |
| IN | 41 |
| GA | 40 |
| NM | 35 |
| DE | 31 |
| PA | 31 |
| TN | 28 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 340 |
| Took or threatened to take negative or legal action | 246 |
| Communication tactics | 240 |
| Incorrect information on your report | 192 |
| Improper use of your report | 165 |
| Taking/threatening an illegal action | 147 |
| Charged fees or interest you didn't expect | 135 |
| Struggling to pay your loan | 109 |
| False statements or representation | 95 |
| Charged fees or interest I didn't expect | 87 |
| Improper contact or sharing of info | 84 |
| Cont'd attempts collect debt not owed | 72 |
| Can't contact lender | 69 |
| Written notification about debt | 55 |
| Problem with a company's investigation into an existing problem | 52 |
| Problem with a credit reporting company's investigation into an existing problem | 43 |
| Received a loan I didn't apply for | 43 |
| Problem with the payoff process at the end of the loan | 41 |
| Threatened to contact someone or share information improperly | 41 |
| Problems when you are unable to pay | 41 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 83 | 56.6% |
| 2014 | 334 | 98.8% |
| 2015 | 218 | 96.8% |
| 2016 | 194 | 99.5% |
| 2017 | 130 | 87.7% |
| 2018 | 160 | 90% |
| 2019 | 155 | 97.4% |
| 2020 | 115 | 100% |
| 2021 | 183 | 100% |
| 2022 | 134 | 100% |
| 2023 | 156 | 99.4% |
| 2024 | 220 | 97.7% |
| 2025 | 321 | 98.8% |
| 2026 | 260 | 96.9% |
Source: CFPB Consumer Complaint Database
Cng Financial Corporation in the slower-timely third
Cng Financial Corporation's 2,663 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25. Timely response 96.2% sits in the lower third of the corpus.
Cng Financial Corporation answers 96.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.8% with relief; 98.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cng Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cng Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cng Financial Corporation (#182 of 342; 96.2% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band