2026 data Public-data reference. official source

CNG FINANCIAL CORPORATION

2.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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2.2K consumer complaints filed with the CFPB

This profile shows CNG FINANCIAL CORPORATION's complaint history from CFPB public records. 2,212 consumers have filed complaints since 2013. The company has a 96.2% timely response rate and has provided relief in 0.8% of cases.

2.2K
Total Complaints
96.2%
Timely Response
5.4%
Disputed
0.8%
Relief Provided
52
States Active
2013
Since

Total complaints

2.2K

Filed since 2013

Timely response

96.2%

CFPB-tracked response window

Relief rate

0.8%

Closed with monetary or non-monetary relief

Timely response rate 96.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.8%
Industry median

Share closed with monetary or non-monetary relief.

CNG FINANCIAL CORPORATION complaint mix by product

Total complaints: 2.2K

CNG FINANCIAL CORPORATION complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,124 complaints (51.5%), resolution 0.5% Debt collection 51.5% Payday loan: 272 complaints (12.5%), resolution 2.2% Payday loan 12.5% Payday loan,: 258 complaints (11.8%), resolution 1.6% Payday loan, 11.8% Credit reporting: 188 complaints (8.6%), resolution 0.0% Credit reporting 8.6% Payday loan,: 136 complaints (6.2%), resolution 0.0% Payday loan, 6.2% Credit reporting,: 130 complaints (6.0%), resolution 0.0% Consumer Loan: 74 complaints (3.4%), resolution 0.0%
  • Debt collection 1K 51.5% – 1% relief
  • Payday loan 272 12.5% – 2% relief
  • Payday loan, 258 11.8% – 2% relief
  • Credit reporting 188 8.6% – 0% relief
  • Payday loan, 136 6.2% – 0% relief
  • Credit reporting, 130 6.0% – 0% relief
  • Consumer Loan 74 3.4% – 0% relief

How CNG FINANCIAL CORPORATION's 2.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.1K
Payday loan 272
Payday loan, title loan, or personal loan 258
Credit reporting or other personal consumer reports 188
Payday loan, title loan, personal loan, or advance loan 136
Credit reporting, credit repair services, or other personal consumer reports 130
Consumer Loan 74
Credit card 6
Money transfer, virtual currency, or money service 6
Bank account or service 5
Debt or credit management 3
Other financial service 3
Vehicle loan or lease 3
Credit reporting 2
Credit card or prepaid card 1
Money transfers 1

Top States

State Complaints
CA 425
TX 286
OH 184
SC 178
MI 108
FL 89
WI 77
AL 76
MO 71
AZ 67
VA 66
IL 55
OK 53
NC 41
GA 33
NM 32
IN 31
PA 28
DE 26
NV 23

Top Issues

Issue Complaints
Attempts to collect debt not owed 252
Communication tactics 221
Took or threatened to take negative or legal action 185
Incorrect information on your report 149
Improper use of your report 142
Taking/threatening an illegal action 139
Charged fees or interest you didn't expect 97
Struggling to pay your loan 89
Improper contact or sharing of info 84
Charged fees or interest I didn't expect 84
False statements or representation 76
Cont'd attempts collect debt not owed 69
Can't contact lender 66
Written notification about debt 47
Received a loan I didn't apply for 39
Problem with a company's investigation into an existing problem 38
Problems when you are unable to pay 37
Can't stop charges to bank account 34
Problem with the payoff process at the end of the loan 29
Received a loan you didn't apply for 28

Yearly Trend

Year Complaints Timely
2013 83 56.6%
2014 334 98.8%
2015 207 96.6%
2016 172 99.4%
2017 115 88.7%
2018 128 92.2%
2019 129 96.9%
2020 100 100%
2021 144 100%
2022 101 100%
2023 134 100%
2024 185 98.4%
2025 270 99.3%
2026 110 97.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About CNG FINANCIAL CORPORATION

CNG FINANCIAL CORPORATION has accumulated 2,212 consumer complaints in the CFPB public database, with filings active across 52 U.S. states. Of those submissions, 711 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, CNG FINANCIAL CORPORATION reports a 96.2% timely-response rate and has closed 98.8% of cases with a written explanation to the consumer. 0.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CNG FINANCIAL CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

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How to Read Complaint Data
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How to File a CFPB Complaint
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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does CNG FINANCIAL CORPORATION have?

CNG FINANCIAL CORPORATION has received 2,212 consumer complaints filed with the Consumer Financial Protection Bureau.

Does CNG FINANCIAL CORPORATION respond to complaints on time?

CNG FINANCIAL CORPORATION has a 96.2% timely response rate to CFPB complaints.

What is the most common complaint about CNG FINANCIAL CORPORATION?

The most common issue reported against CNG FINANCIAL CORPORATION is "Attempts to collect debt not owed" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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