CFPB · Mid-pack CFPB posture
Ezcorp, Inc.
187 CFPB complaints · 28 states · top issue Taking/threatening an illegal action.
Ezcorp, Inc. has 187 consumer complaints in the CFPB public database. Timely response is 88.2%; 3.2% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -91.7% filings 2013 to 2026
CFPB relief outcome brief
CCDB company ezcorp-inc
3.2% relief · 88.2% timely · 187 filings · Debt collection
Same-product relief peers
Nearest relief peer: Evergreen Financial Services Inc. (3.2% relief)
Ezcorp, Inc. closes 3.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 187 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ezcorp, Inc. complaint mix by product
- Debt collection 95 51.1% – 2% relief
- Payday loan 59 31.7% – 2% relief
- Consumer Loan 13 7.0% – 8% relief
- Payday loan, 12 6.5% – 8% relief
- Payday loan, 5 2.7% – 20% relief
- Other financial 1 0.5% – 0% relief
- Money transfers 1 0.5% – 0% relief
How Ezcorp, Inc.'s 187 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 95 |
| Payday loan | 59 |
| Consumer Loan | 13 |
| Payday loan, title loan, or personal loan | 12 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Other financial service | 1 |
| Money transfers | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Ezcorp, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 45.5% of this company's filings
Ezcorp, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -91.7% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 85 |
| WI | 18 |
| CO | 13 |
| NV | 10 |
| MO | 8 |
| UT | 5 |
| OH | 5 |
| FL | 5 |
| IL | 4 |
| NY | 4 |
| CA | 3 |
| TN | 3 |
| ID | 3 |
| KS | 3 |
| RI | 2 |
| GA | 2 |
| OK | 2 |
| IN | 1 |
| MI | 1 |
| MN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 27 |
| Communication tactics | 24 |
| Can't contact lender | 23 |
| Charged fees or interest I didn't expect | 16 |
| Cont'd attempts collect debt not owed | 12 |
| Can't stop charges to bank account | 10 |
| False statements or representation | 9 |
| Took or threatened to take negative or legal action | 7 |
| Charged fees or interest you didn't expect | 6 |
| Improper contact or sharing of info | 6 |
| Attempts to collect debt not owed | 5 |
| Property was sold | 4 |
| Received a loan I didn't apply for | 4 |
| Can't contact lender or servicer | 3 |
| Disclosure verification of debt | 3 |
| Taking out the loan or lease | 3 |
| Payment to acct not credited | 3 |
| Applied for loan/did not receive money | 3 |
| Charged bank acct wrong day or amt | 3 |
| Problems when you are unable to pay | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 12 | 100% |
| 2014 | 47 | 91.5% |
| 2015 | 37 | 81.1% |
| 2016 | 33 | 97% |
| 2017 | 34 | 82.4% |
| 2018 | 9 | 66.7% |
| 2019 | 4 | 100% |
| 2020 | 2 | 50% |
| 2021 | 3 | 100% |
| 2022 | 1 | 100% |
| 2025 | 4 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Ezcorp, Inc.
Ezcorp, Inc.'s 187 logged complaints stay concentrated: only 28 states show a filing. Only 31% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-03-15.
Ezcorp, Inc. answers 88.2% of complaints inside the CFPB's tracked window and closes 75.9% with a written explanation. 3.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ezcorp, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ezcorp, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 187.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ezcorp, Inc. (88.2% timely; 3.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture