CFPB · Lighter filing volume
Big Picture Loans, LLC
1.3K CFPB complaints (light-volume third) · 50 states · top issue Charged fees or interest I didn't expect.
Big Picture Loans, LLC is in the light-volume third with 1.3K CFPB complaints (ranks #291 of 342). Timely 95.5% · relief 0.7% · top product Payday loan. Allegations, not findings.
- Volume rank #291 of 342
- Lighter filing volume
- -80.9% filings 2014 to 2026
CFPB relief outcome brief
CCDB company big-picture-loans-llc
0.7% relief · 95.5% timely · 1.3K filings · Payday loan
Same-product relief peers
Nearest relief peer: Green Trust Cash, LLC (16.9% relief)
Big Picture Loans, LLC closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Big Picture Loans, LLC's 1.3K filings include narrative text
55.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Big Picture Loans, LLC complaint mix by product
- Payday loan 487 38.0% – 0% relief
- Payday loan, 444 34.6% – 1% relief
- Consumer Loan 151 11.8% – 1% relief
- Debt collection 132 10.3% – 0% relief
- Payday loan, 59 4.6% – 0% relief
- Credit reporting, 5 0.4% – 0% relief
- Credit reporting 4 0.3% – 0% relief
Lighter-volume mix: how Big Picture Loans, LLC's 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan | 487 |
| Payday loan, title loan, or personal loan | 444 |
| Consumer Loan | 151 |
| Debt collection | 132 |
| Payday loan, title loan, personal loan, or advance loan | 59 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 4 |
Nationwide filing states for Big Picture Loans, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 12.2% of this company's filings
Big Picture Loans, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- -80.9% vs 2014
Top States
| State | Complaints |
|---|---|
| FL | 157 |
| GA | 106 |
| CA | 106 |
| MD | 82 |
| WA | 65 |
| MN | 60 |
| IL | 57 |
| MI | 50 |
| NC | 48 |
| OH | 44 |
| VA | 40 |
| TX | 38 |
| IN | 37 |
| MA | 36 |
| LA | 34 |
| OK | 32 |
| AZ | 28 |
| OR | 25 |
| TN | 23 |
| SC | 21 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 371 |
| Charged fees or interest you didn't expect | 297 |
| Struggling to pay your loan | 89 |
| Managing the loan or lease | 88 |
| Communication tactics | 37 |
| Problem with the payoff process at the end of the loan | 37 |
| Can't stop charges to bank account | 35 |
| Problems when you are unable to pay | 31 |
| Received a loan I didn't apply for | 26 |
| Taking out the loan or lease | 24 |
| Problem when making payments | 20 |
| False statements or representation | 20 |
| Charged bank acct wrong day or amt | 17 |
| Can't contact lender | 17 |
| Payment to acct not credited | 17 |
| Getting the loan | 15 |
| Taking/threatening an illegal action | 13 |
| Cont'd attempts collect debt not owed | 13 |
| Received a loan you didn't apply for | 12 |
| Attempts to collect debt not owed | 11 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 68 | 100% |
| 2015 | 175 | 94.9% |
| 2016 | 379 | 94.2% |
| 2017 | 309 | 94.8% |
| 2018 | 167 | 98.2% |
| 2019 | 51 | 92.2% |
| 2020 | 25 | 100% |
| 2021 | 17 | 82.4% |
| 2022 | 18 | 100% |
| 2023 | 13 | 100% |
| 2024 | 13 | 100% |
| 2025 | 34 | 100% |
| 2026 | 13 | 92.3% |
Source: CFPB Consumer Complaint Database
Big Picture Loans, LLC in the light-volume third
Big Picture Loans, LLC's 1,282 logged complaints reach a nationwide footprint - 50 states have at least one filing. 55.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#291 of 342).
Big Picture Loans, LLC answers 95.5% of complaints inside the CFPB's tracked window and closes 99.1% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan" draws the most filings, most often for "Charged fees or interest I didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Big Picture Loans, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Big Picture Loans, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Big Picture Loans, LLC (#291 of 342; 95.5% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume