2026 data Public-data reference Official source

Big Picture Loans, LLC

1.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.3K
Total Complaints
95.5%
Timely Response
0%
Disputed
0.7%
Relief Provided
50
States Active
2014
Since

Data updated June 2026

Timely response rate 95.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.7%
Industry median

Share closed with monetary or non-monetary relief.

Big Picture Loans, LLC complaint mix by product

Total complaints: 1.3K

Big Picture Loans, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Payday loan: 487 complaints (38.0%), resolution 0.2% Payday loan 38.0% Payday loan,: 444 complaints (34.6%), resolution 1.4% Payday loan, 34.6% Consumer Loan: 151 complaints (11.8%), resolution 1.3% Consumer Loan 11.8% Debt collection: 132 complaints (10.3%), resolution 0.0% Debt collection 10.3% Payday loan,: 59 complaints (4.6%), resolution 0.0% Credit reporting,: 5 complaints (0.4%), resolution 0.0% Credit reporting: 4 complaints (0.3%), resolution 0.0%
  • Payday loan 487 38.0% – 0% relief
  • Payday loan, 444 34.6% – 1% relief
  • Consumer Loan 151 11.8% – 1% relief
  • Debt collection 132 10.3% – 0% relief
  • Payday loan, 59 4.6% – 0% relief
  • Credit reporting, 5 0.4% – 0% relief
  • Credit reporting 4 0.3% – 0% relief

How Big Picture Loans, LLC's 1.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Payday loan 487
Payday loan, title loan, or personal loan 444
Consumer Loan 151
Debt collection 132
Payday loan, title loan, personal loan, or advance loan 59
Credit reporting, credit repair services, or other personal consumer reports 5
Credit reporting or other personal consumer reports 4

Top States

State Complaints
FL 157
GA 106
CA 106
MD 82
WA 65
MN 60
IL 57
MI 50
NC 48
OH 44
VA 40
TX 38
IN 37
MA 36
LA 34
OK 32
AZ 28
OR 25
TN 23
SC 21

Top Issues

Issue Complaints
Charged fees or interest I didn't expect 371
Charged fees or interest you didn't expect 297
Struggling to pay your loan 89
Managing the loan or lease 88
Communication tactics 37
Problem with the payoff process at the end of the loan 37
Can't stop charges to bank account 35
Problems when you are unable to pay 31
Received a loan I didn't apply for 26
Taking out the loan or lease 24
Problem when making payments 20
False statements or representation 20
Charged bank acct wrong day or amt 17
Can't contact lender 17
Payment to acct not credited 17
Getting the loan 15
Taking/threatening an illegal action 13
Cont'd attempts collect debt not owed 13
Received a loan you didn't apply for 12
Attempts to collect debt not owed 11

Yearly Trend

Year Complaints Timely
2014 68 100%
2015 175 94.9%
2016 379 94.2%
2017 309 94.8%
2018 167 98.2%
2019 51 92.2%
2020 25 100%
2021 17 82.4%
2022 18 100%
2023 13 100%
2024 13 100%
2025 34 100%
2026 13 92.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Big Picture Loans, LLC

Big Picture Loans, LLC's 1,282 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. 55.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-26.

Big Picture Loans, LLC answers 95.5% of complaints inside the CFPB's tracked window and closes 99.1% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan" draws the most filings, most often for "Charged fees or interest I didn't expect."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Big Picture Loans, LLC.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Big Picture Loans, LLC have?

1,282, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Big Picture Loans, LLC respond to complaints on time?

95.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Big Picture Loans, LLC?

"Charged fees or interest I didn't expect", filed under the "Payday loan" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.