Total complaints
31
Filed since 2013
2026 data Public-data reference. official source
NORTHWAY BROKER LTD.
31 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
31 consumer complaints filed with the CFPB
This profile shows NORTHWAY BROKER LTD.'s complaint history from CFPB public records. 31 consumers have filed complaints since 2013. The company has a 80.6% timely response rate and has provided relief in 41.9% of cases.
31
Total Complaints
80.6%
Timely Response
19.4%
Disputed
41.9%
Relief Provided
21
States Active
2013
Since
Timely response
80.6%
CFPB-tracked response window
Relief rate
41.9%
Closed with monetary or non-monetary relief
Timely response rate 80.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 41.9%
Industry median
Share closed with monetary or non-monetary relief.
NORTHWAY BROKER LTD. complaint mix by product
- Payday loan 21 67.7% – 43% relief
- Debt collection 9 29.0% – 44% relief
- Payday loan, 1 3.2% – 0% relief
How NORTHWAY BROKER LTD.'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan | 21 |
| Debt collection | 9 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| MA | 3 |
| CO | 3 |
| MD | 2 |
| NJ | 2 |
| MI | 2 |
| IL | 2 |
| AZ | 2 |
| IN | 1 |
| NV | 1 |
| NE | 1 |
| TN | 1 |
| IA | 1 |
| DC | 1 |
| MT | 1 |
| OR | 1 |
| FL | 1 |
| OK | 1 |
| CA | 1 |
| VA | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest I didn't expect | 8 |
| Can't contact lender | 8 |
| Communication tactics | 4 |
| Received a loan I didn't apply for | 2 |
| Disclosure verification of debt | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Charged bank acct wrong day or amt | 1 |
| Can't stop charges to bank account | 1 |
| Improper contact or sharing of info | 1 |
| Payment to acct not credited | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 20 | 90% |
| 2015 | 4 | 50% |
| 2016 | 1 | 0% |
| 2022 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About NORTHWAY BROKER LTD.
NORTHWAY BROKER LTD. has accumulated 31 consumer complaints in the CFPB public database, with filings active across 21 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2022-06-20, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, NORTHWAY BROKER LTD. reports a 80.6% timely-response rate and has closed 41.9% of cases with a written explanation to the consumer. 41.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 19.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan", and the single most common underlying issue is "Charged fees or interest I didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating NORTHWAY BROKER LTD.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does NORTHWAY BROKER LTD. have?
NORTHWAY BROKER LTD. has received 31 consumer complaints filed with the Consumer Financial Protection Bureau.
Does NORTHWAY BROKER LTD. respond to complaints on time?
NORTHWAY BROKER LTD. has a 80.6% timely response rate to CFPB complaints.
What is the most common complaint about NORTHWAY BROKER LTD.?
The most common issue reported against NORTHWAY BROKER LTD. is "Charged fees or interest I didn't expect" in the "Payday loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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