CFPB · Heavy filing volume
Westlake Services, LLC
13.2K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
Westlake Services, LLC is in the heavy-volume third with 13.2K CFPB complaints (ranks #55 of 342). Timely 99.7% · relief 0.2% · top product Vehicle loan or lease. Allegations, not findings.
- Volume rank #55 of 342
- Heavy filing volume
- +7206.1% filings 2013 to 2026
CFPB relief outcome brief
CCDB company westlake-services-llc
0.2% relief · 99.7% timely · 13.2K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Yamaha Motor Finance Corporation USA (0.2% relief)
Westlake Services, LLC closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Westlake Services, LLC's 13.2K filings include narrative text
44.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Westlake Services, LLC complaint mix by product
- Vehicle loan 5K 38.9% – 0% relief
- Credit reporting 3K 25.8% – 0% relief
- Debt collection 2K 18.2% – 0% relief
- Credit reporting, 1K 10.9% – 0% relief
- Consumer Loan 411 3.1% – 4% relief
- Payday loan, 228 1.7% – 0% relief
- Payday loan, 173 1.3% – 1% relief
Heavy-volume mix: how Westlake Services, LLC's 13.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 5.1K |
| Credit reporting or other personal consumer reports | 3.4K |
| Debt collection | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Consumer Loan | 411 |
| Payday loan, title loan, personal loan, or advance loan | 228 |
| Payday loan, title loan, or personal loan | 173 |
| Debt or credit management | 32 |
| Credit card | 31 |
| Money transfer, virtual currency, or money service | 15 |
| Checking or savings account | 15 |
| Credit card or prepaid card | 13 |
| Prepaid card | 5 |
| Mortgage | 4 |
| Credit reporting | 4 |
| Student loan | 2 |
| Bank account or service | 2 |
| Payday loan | 1 |
Nationwide filing states for Westlake Services, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 14.1% of this company's filings
Westlake Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.4K
- +7206.1% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 1.9K |
| CA | 1.6K |
| GA | 1.5K |
| TX | 1.5K |
| IL | 515 |
| NC | 476 |
| NY | 472 |
| NJ | 442 |
| SC | 438 |
| PA | 382 |
| MD | 354 |
| OH | 297 |
| VA | 290 |
| AL | 273 |
| AZ | 252 |
| TN | 217 |
| LA | 201 |
| IN | 188 |
| NV | 175 |
| MI | 163 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.4K |
| Managing the loan or lease | 2.0K |
| Improper use of your report | 1.9K |
| Repossession | 1.1K |
| Attempts to collect debt not owed | 920 |
| Problems at the end of the loan or lease | 654 |
| Problem with a company's investigation into an existing problem | 592 |
| Getting a loan or lease | 584 |
| Took or threatened to take negative or legal action | 535 |
| Struggling to pay your loan | 450 |
| Written notification about debt | 317 |
| Problem with a credit reporting company's investigation into an existing problem | 311 |
| False statements or representation | 300 |
| Communication tactics | 234 |
| Problems when you are unable to pay | 124 |
| Charged fees or interest you didn't expect | 84 |
| Vehicle was repossessed or sold the vehicle | 59 |
| Taking out the loan or lease | 57 |
| Credit monitoring or identity theft protection services | 55 |
| Problem with the payoff process at the end of the loan | 55 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 33 | 100% |
| 2014 | 66 | 92.4% |
| 2015 | 137 | 88.3% |
| 2016 | 180 | 96.7% |
| 2017 | 221 | 98.6% |
| 2018 | 308 | 100% |
| 2019 | 326 | 100% |
| 2020 | 475 | 99.4% |
| 2021 | 646 | 100% |
| 2022 | 794 | 99.9% |
| 2023 | 2.0K | 99.9% |
| 2024 | 2.2K | 99.7% |
| 2025 | 3.4K | 99.9% |
| 2026 | 2.4K | 100% |
Source: CFPB Consumer Complaint Database
Westlake Services, LLC in the heavy-volume third
Westlake Services, LLC's 13,179 logged complaints reach a nationwide footprint - 56 states have at least one filing. 44.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#55 of 342).
Westlake Services, LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Westlake Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Westlake Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 13.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Westlake Services, LLC (#55 of 342; 99.7% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume