Westlake Services, LLC
13.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Westlake Services, LLC complaint mix by product
- Vehicle loan 5K 38.9% – 0% relief
- Credit reporting 3K 25.8% – 0% relief
- Debt collection 2K 18.2% – 0% relief
- Credit reporting, 1K 10.9% – 0% relief
- Consumer Loan 411 3.1% – 4% relief
- Payday loan, 228 1.7% – 0% relief
- Payday loan, 173 1.3% – 1% relief
How Westlake Services, LLC's 13.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 5.1K |
| Credit reporting or other personal consumer reports | 3.4K |
| Debt collection | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Consumer Loan | 411 |
| Payday loan, title loan, personal loan, or advance loan | 228 |
| Payday loan, title loan, or personal loan | 173 |
| Debt or credit management | 32 |
| Credit card | 31 |
| Money transfer, virtual currency, or money service | 15 |
| Checking or savings account | 15 |
| Credit card or prepaid card | 13 |
| Prepaid card | 5 |
| Mortgage | 4 |
| Credit reporting | 4 |
| Student loan | 2 |
| Bank account or service | 2 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 1.9K |
| CA | 1.6K |
| GA | 1.5K |
| TX | 1.5K |
| IL | 515 |
| NC | 476 |
| NY | 472 |
| NJ | 442 |
| SC | 438 |
| PA | 382 |
| MD | 354 |
| OH | 297 |
| VA | 290 |
| AL | 273 |
| AZ | 252 |
| TN | 217 |
| LA | 201 |
| IN | 188 |
| NV | 175 |
| MI | 163 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.4K |
| Managing the loan or lease | 2.0K |
| Improper use of your report | 1.9K |
| Repossession | 1.1K |
| Attempts to collect debt not owed | 920 |
| Problems at the end of the loan or lease | 654 |
| Problem with a company's investigation into an existing problem | 592 |
| Getting a loan or lease | 584 |
| Took or threatened to take negative or legal action | 535 |
| Struggling to pay your loan | 450 |
| Written notification about debt | 317 |
| Problem with a credit reporting company's investigation into an existing problem | 311 |
| False statements or representation | 300 |
| Communication tactics | 234 |
| Problems when you are unable to pay | 124 |
| Charged fees or interest you didn't expect | 84 |
| Vehicle was repossessed or sold the vehicle | 59 |
| Taking out the loan or lease | 57 |
| Credit monitoring or identity theft protection services | 55 |
| Problem with the payoff process at the end of the loan | 55 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 33 | 100% |
| 2014 | 66 | 92.4% |
| 2015 | 137 | 88.3% |
| 2016 | 180 | 96.7% |
| 2017 | 221 | 98.6% |
| 2018 | 308 | 100% |
| 2019 | 326 | 100% |
| 2020 | 475 | 99.4% |
| 2021 | 646 | 100% |
| 2022 | 794 | 99.9% |
| 2023 | 2.0K | 99.9% |
| 2024 | 2.2K | 99.7% |
| 2025 | 3.4K | 99.9% |
| 2026 | 2.4K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Westlake Services, LLC
Westlake Services, LLC's 13,179 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. 44.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
Westlake Services, LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Westlake Services, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Westlake Services, LLC have?
13,179, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Westlake Services, LLC respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Westlake Services, LLC?
"Incorrect information on your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.