CFPB · Heavy filing volume
Westlake Services, LLC
13.2K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
Westlake Services, LLC is in the heavy-volume third with 13.2K CFPB complaints (ranks #55 of 342). Timely 99.7% · relief 0.2% · top product Vehicle loan or lease. Allegations, not findings.
- Heavy filing volume
- +7206.1% filings 2013 to 2026
CFPB relief outcome brief
CCDB company westlake-services-llc
0.2% relief · 99.7% timely · 13.2K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Yamaha Motor Finance Corporation USA (0.2% relief)
Westlake Services, LLC closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Westlake Services, LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.3% of complaints closed with an explanation to the consumer
Most of Westlake Services, LLC's 13.2K filings include narrative text
44.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Westlake Services, LLC complaint mix by product
- Vehicle loan 5K 38.9% – 0% relief
- Credit reporting 3K 25.8% – 0% relief
- Debt collection 2K 18.2% – 0% relief
- Credit reporting, 1K 10.9% – 0% relief
- Consumer Loan 411 3.1% – 4% relief
- Payday loan, 228 1.7% – 0% relief
- Payday loan, 173 1.3% – 1% relief
Heavy-volume mix: how Westlake Services, LLC's 13.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 5.1K |
| Credit reporting or other personal consumer reports | 3.4K |
| Debt collection | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Consumer Loan | 411 |
| Payday loan, title loan, personal loan, or advance loan | 228 |
| Payday loan, title loan, or personal loan | 173 |
| Debt or credit management | 32 |
| Credit card | 31 |
| Money transfer, virtual currency, or money service | 15 |
| Checking or savings account | 15 |
| Credit card or prepaid card | 13 |
| Prepaid card | 5 |
| Mortgage | 4 |
| Credit reporting | 4 |
| Student loan | 2 |
| Bank account or service | 2 |
| Payday loan | 1 |
Nationwide filing states for Westlake Services, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 14.1% of this company's filings
Westlake Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.4K
- +7206.1% vs 2013
Volume vs. relief
Where Westlake Services, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Westlake Services, LLC files more complaint volume than 84% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 13,179 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| FL | 1.9K |
| CA | 1.6K |
| GA | 1.5K |
| TX | 1.5K |
| IL | 515 |
| NC | 476 |
| NY | 472 |
| NJ | 442 |
| SC | 438 |
| PA | 382 |
| MD | 354 |
| OH | 297 |
| VA | 290 |
| AL | 273 |
| AZ | 252 |
| TN | 217 |
| LA | 201 |
| IN | 188 |
| NV | 175 |
| MI | 163 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.4K |
| Managing the loan or lease | 2.0K |
| Improper use of your report | 1.9K |
| Repossession | 1.1K |
| Attempts to collect debt not owed | 920 |
| Problems at the end of the loan or lease | 654 |
| Problem with a company's investigation into an existing problem | 592 |
| Getting a loan or lease | 584 |
| Took or threatened to take negative or legal action | 535 |
| Struggling to pay your loan | 450 |
| Written notification about debt | 317 |
| Problem with a credit reporting company's investigation into an existing problem | 311 |
| False statements or representation | 300 |
| Communication tactics | 234 |
| Problems when you are unable to pay | 124 |
| Charged fees or interest you didn't expect | 84 |
| Vehicle was repossessed or sold the vehicle | 59 |
| Taking out the loan or lease | 57 |
| Credit monitoring or identity theft protection services | 55 |
| Problem with the payoff process at the end of the loan | 55 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 33 | 100% |
| 2014 | 66 | 92.4% |
| 2015 | 137 | 88.3% |
| 2016 | 180 | 96.7% |
| 2017 | 221 | 98.6% |
| 2018 | 308 | 100% |
| 2019 | 326 | 100% |
| 2020 | 475 | 99.4% |
| 2021 | 646 | 100% |
| 2022 | 794 | 99.9% |
| 2023 | 2.0K | 99.9% |
| 2024 | 2.2K | 99.7% |
| 2025 | 3.4K | 99.9% |
| 2026 | 2.4K | 100% |
Source: CFPB Consumer Complaint Database
Westlake Services, LLC in the heavy-volume third
Westlake Services, LLC's 13,179 logged complaints reach a nationwide footprint - 56 states have at least one filing. 44.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#55 of 342).
Westlake Services, LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Westlake Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Westlake Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 13.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Westlake Services, LLC (#55 of 342; 99.7% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume