SFS, Inc
65 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SFS, Inc complaint mix by product
- Debt collection 32 49.2% – 41% relief
- Payday loan 24 36.9% – 42% relief
- Payday loan, 8 12.3% – 25% relief
- Consumer Loan 1 1.5% – 100% relief
How SFS, Inc's 65 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 32 |
| Payday loan | 24 |
| Payday loan, title loan, or personal loan | 8 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 6 |
| IL | 5 |
| PA | 5 |
| NY | 4 |
| NJ | 4 |
| CA | 4 |
| TX | 4 |
| TN | 3 |
| MN | 3 |
| SC | 3 |
| CO | 3 |
| NH | 2 |
| FL | 2 |
| MI | 2 |
| MD | 2 |
| OK | 2 |
| MA | 1 |
| UT | 1 |
| NM | 1 |
| DE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 18 |
| Charged fees or interest I didn't expect | 12 |
| Charged fees or interest you didn't expect | 7 |
| Payment to acct not credited | 5 |
| Can't contact lender | 5 |
| Improper contact or sharing of info | 5 |
| Cont'd attempts collect debt not owed | 3 |
| Taking/threatening an illegal action | 2 |
| Received a loan I didn't apply for | 1 |
| False statements or representation | 1 |
| Can't stop charges to bank account | 1 |
| Disclosure verification of debt | 1 |
| Managing the loan or lease | 1 |
| Attempts to collect debt not owed | 1 |
| Problem when making payments | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 22 | 95.5% |
| 2015 | 11 | 90.9% |
| 2016 | 15 | 100% |
| 2017 | 3 | 100% |
| 2018 | 4 | 100% |
| 2019 | 9 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SFS, Inc
SFS, Inc's 65 logged complaints stay concentrated: only 27 states show a filing on record. Only 26.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2019-10-16.
SFS, Inc answers 96.9% of complaints inside the CFPB's tracked window and closes 58.5% with a written explanation. 40% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SFS, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SFS, Inc have?
65, per the CFPB's public complaint count for this company (see the full breakdown above).
Does SFS, Inc respond to complaints on time?
96.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about SFS, Inc?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.