2026 data Public-data reference. official source

GreenSky, LLC

551 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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551 consumer complaints filed with the CFPB

This profile shows GreenSky, LLC's complaint history from CFPB public records. 551 consumers have filed complaints since 2013. The company has a 89.7% timely response rate and has provided relief in 16.7% of cases.

551
Total Complaints
89.7%
Timely Response
2%
Disputed
16.7%
Relief Provided
45
States Active
2013
Since

Total complaints

551

Filed since 2013

Timely response

89.7%

CFPB-tracked response window

Relief rate

16.7%

Closed with monetary or non-monetary relief

Timely response rate 89.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 16.7%
Industry median

Share closed with monetary or non-monetary relief.

GreenSky, LLC complaint mix by product

Total complaints: 551

GreenSky, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 551 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Payday loan,: 219 complaints (40.7%), resolution 12.8% Payday loan, 40.7% Debt collection: 107 complaints (19.9%), resolution 15.9% Debt collection 19.9% Credit reporting,: 97 complaints (18.0%), resolution 12.4% Credit reporting, 18.0% Consumer Loan: 59 complaints (11.0%), resolution 35.6% Consumer Loan 11.0% Credit card: 40 complaints (7.4%), resolution 10.0% Credit card 7.4% Credit card: 11 complaints (2.0%), resolution 36.4% Mortgage: 5 complaints (0.9%), resolution 20.0%
  • Payday loan, 219 40.7% – 13% relief
  • Debt collection 107 19.9% – 16% relief
  • Credit reporting, 97 18.0% – 12% relief
  • Consumer Loan 59 11.0% – 36% relief
  • Credit card 40 7.4% – 10% relief
  • Credit card 11 2.0% – 36% relief
  • Mortgage 5 0.9% – 20% relief

How GreenSky, LLC's 551 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Payday loan, title loan, or personal loan 219
Debt collection 107
Credit reporting, credit repair services, or other personal consumer reports 97
Consumer Loan 59
Credit card or prepaid card 40
Credit card 11
Mortgage 5
Checking or savings account 5
Money transfer, virtual currency, or money service 4
Bank account or service 3
Credit reporting 1

Top States

State Complaints
CA 94
FL 67
TX 48
NY 34
GA 31
MI 20
NJ 17
NC 15
VA 14
IL 14
NV 14
CO 13
OH 13
AZ 12
WA 10
TN 10
CT 10
SC 10
PA 10
WI 9

Top Issues

Issue Complaints
Incorrect information on your report 66
Charged fees or interest you didn't expect 58
Problem when making payments 50
Attempts to collect debt not owed 40
Getting the loan 34
Managing the loan or lease 32
Improper use of your report 22
Getting a line of credit 21
False statements or representation 21
Problem with the payoff process at the end of the loan 20
Communication tactics 20
Problem with a credit reporting company's investigation into an existing problem 18
Written notification about debt 17
Taking out the loan or lease 16
Problem with additional add-on products or services 15
Problem with a purchase shown on your statement 14
Struggling to pay your loan 7
Advertising and marketing, including promotional offers 6
Took or threatened to take negative or legal action 6
Problems when you are unable to pay 4

Yearly Trend

Year Complaints Timely
2013 1 100%
2014 19 100%
2015 18 100%
2016 36 80.6%
2017 53 84.9%
2018 62 96.8%
2019 95 86.3%
2020 90 81.1%
2021 97 93.8%
2022 78 94.9%
2023 2 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About GreenSky, LLC

GreenSky, LLC has accumulated 551 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 203 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2023-01-21, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, GreenSky, LLC reports a 89.7% timely-response rate and has closed 83.3% of cases with a written explanation to the consumer. 16.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating GreenSky, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does GreenSky, LLC have?

GreenSky, LLC has received 551 consumer complaints filed with the Consumer Financial Protection Bureau.

Does GreenSky, LLC respond to complaints on time?

GreenSky, LLC has a 89.7% timely response rate to CFPB complaints.

What is the most common complaint about GreenSky, LLC?

The most common issue reported against GreenSky, LLC is "Incorrect information on your report" in the "Payday loan, title loan, or personal loan" product category.

Read our methodology — how this data is sourced, computed, and verified.

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