CFPB · Narrative-heavy record
GreenSky, LLC
698 CFPB complaints · 50.1% with narratives · top issue Charged fees or interest you didn't expect.
GreenSky, LLC: 50.1% of 698 filings include consumer narratives. Timely 89.4% · relief 17% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- +200% filings 2013 to 2023
CFPB relief outcome brief
CCDB company greensky-llc
17% relief · 89.4% timely · 698 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: AAA Auto Title Loans, LLC (19.1% relief)
GreenSky, LLC closes 17% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of GreenSky, LLC's 698 filings include narrative text
50.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
GreenSky, LLC complaint mix by product
- Payday loan, 292 42.8% – 13% relief
- Debt collection 127 18.6% – 17% relief
- Credit reporting, 117 17.2% – 12% relief
- Consumer Loan 65 9.5% – 37% relief
- Credit card 60 8.8% – 10% relief
- Credit card 14 2.1% – 50% relief
- Mortgage 7 1.0% – 14% relief
How GreenSky, LLC's 698 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 292 |
| Debt collection | 127 |
| Credit reporting, credit repair services, or other personal consumer reports | 117 |
| Consumer Loan | 65 |
| Credit card or prepaid card | 60 |
| Credit card | 14 |
| Mortgage | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Checking or savings account | 5 |
| Bank account or service | 4 |
| Credit reporting | 1 |
Nationwide filing states for GreenSky, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 17% of this company's filings
GreenSky, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 3
- +200% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 119 |
| FL | 80 |
| TX | 62 |
| NY | 41 |
| GA | 40 |
| MI | 26 |
| NC | 22 |
| NJ | 21 |
| VA | 19 |
| CO | 18 |
| OH | 18 |
| NV | 16 |
| WI | 15 |
| IL | 15 |
| PA | 15 |
| MD | 14 |
| AZ | 14 |
| WA | 13 |
| TN | 11 |
| MA | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 82 |
| Incorrect information on your report | 81 |
| Problem when making payments | 64 |
| Attempts to collect debt not owed | 48 |
| Getting the loan | 42 |
| Managing the loan or lease | 36 |
| Problem with the payoff process at the end of the loan | 28 |
| False statements or representation | 27 |
| Getting a line of credit | 26 |
| Problem with additional add-on products or services | 24 |
| Improper use of your report | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 23 |
| Communication tactics | 21 |
| Problem with a purchase shown on your statement | 20 |
| Written notification about debt | 19 |
| Taking out the loan or lease | 18 |
| Advertising and marketing, including promotional offers | 9 |
| Took or threatened to take negative or legal action | 8 |
| Struggling to pay your loan | 7 |
| Billing disputes | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 19 | 100% |
| 2015 | 23 | 100% |
| 2016 | 40 | 80% |
| 2017 | 61 | 85.2% |
| 2018 | 86 | 93% |
| 2019 | 118 | 87.3% |
| 2020 | 122 | 81.1% |
| 2021 | 120 | 95% |
| 2022 | 105 | 93.3% |
| 2023 | 3 | 100% |
Source: CFPB Consumer Complaint Database
GreenSky, LLC's narrative-rich complaint ledger
GreenSky, LLC's 698 logged complaints reach a nationwide footprint - 45 states have at least one filing. 50.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2023-01-21.
GreenSky, LLC answers 89.4% of complaints inside the CFPB's tracked window and closes 83% with a written explanation. 17% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about GreenSky, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for GreenSky, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 698.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 89.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for GreenSky, LLC (89.4% timely; 17% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record