GreenSky, LLC
698 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
GreenSky, LLC complaint mix by product
- Payday loan, 292 42.8% – 13% relief
- Debt collection 127 18.6% – 17% relief
- Credit reporting, 117 17.2% – 12% relief
- Consumer Loan 65 9.5% – 37% relief
- Credit card 60 8.8% – 10% relief
- Credit card 14 2.1% – 50% relief
- Mortgage 7 1.0% – 14% relief
How GreenSky, LLC's 698 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 292 |
| Debt collection | 127 |
| Credit reporting, credit repair services, or other personal consumer reports | 117 |
| Consumer Loan | 65 |
| Credit card or prepaid card | 60 |
| Credit card | 14 |
| Mortgage | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Checking or savings account | 5 |
| Bank account or service | 4 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 119 |
| FL | 80 |
| TX | 62 |
| NY | 41 |
| GA | 40 |
| MI | 26 |
| NC | 22 |
| NJ | 21 |
| VA | 19 |
| CO | 18 |
| OH | 18 |
| NV | 16 |
| WI | 15 |
| IL | 15 |
| PA | 15 |
| MD | 14 |
| AZ | 14 |
| WA | 13 |
| TN | 11 |
| MA | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 82 |
| Incorrect information on your report | 81 |
| Problem when making payments | 64 |
| Attempts to collect debt not owed | 48 |
| Getting the loan | 42 |
| Managing the loan or lease | 36 |
| Problem with the payoff process at the end of the loan | 28 |
| False statements or representation | 27 |
| Getting a line of credit | 26 |
| Problem with additional add-on products or services | 24 |
| Improper use of your report | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 23 |
| Communication tactics | 21 |
| Problem with a purchase shown on your statement | 20 |
| Written notification about debt | 19 |
| Taking out the loan or lease | 18 |
| Advertising and marketing, including promotional offers | 9 |
| Took or threatened to take negative or legal action | 8 |
| Struggling to pay your loan | 7 |
| Billing disputes | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 19 | 100% |
| 2015 | 23 | 100% |
| 2016 | 40 | 80% |
| 2017 | 61 | 85.2% |
| 2018 | 86 | 93% |
| 2019 | 118 | 87.3% |
| 2020 | 122 | 81.1% |
| 2021 | 120 | 95% |
| 2022 | 105 | 93.3% |
| 2023 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About GreenSky, LLC
GreenSky, LLC's 698 logged complaints reach a nationwide footprint - 45 states have at least one filing on record. 50.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2023-01-21.
GreenSky, LLC answers 89.4% of complaints inside the CFPB's tracked window and closes 83% with a written explanation. 17% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about GreenSky, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does GreenSky, LLC have?
698, per the CFPB's public complaint count for this company (see the full breakdown above).
Does GreenSky, LLC respond to complaints on time?
89.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about GreenSky, LLC?
"Charged fees or interest you didn't expect", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.