CFPB · Diversified product mix
State Farm Bank, Fsb
929 CFPB complaints · diversified mix (top product 15.7%) · top issue Incorrect information on your report.
State Farm Bank, Fsb: top product "Mortgage" is only 15.7% of 929 - multi-bucket mix. Timely 98.5% · relief 16%. Allegations, not findings.
- Diversified product mix
- +3400% filings 2011 to 2021
CFPB relief outcome brief
CCDB company state-farm-bank-fsb
16% relief · 98.5% timely · 929 filings · Mortgage
Same-product relief peers
Nearest relief peer: Provident Funding Associates (15.9% relief)
State Farm Bank, Fsb closes 16% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 929 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
State Farm Bank, Fsb complaint mix by product
- Mortgage 146 18.9% – 17% relief
- Credit reporting, 137 17.7% – 7% relief
- Credit card 115 14.9% – 10% relief
- Credit card 114 14.8% – 26% relief
- Debt collection 91 11.8% – 4% relief
- Bank account 86 11.1% – 29% relief
- Consumer Loan 83 10.8% – 30% relief
How State Farm Bank, Fsb's 929 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 146 |
| Credit reporting, credit repair services, or other personal consumer reports | 137 |
| Credit card or prepaid card | 115 |
| Credit card | 114 |
| Debt collection | 91 |
| Bank account or service | 86 |
| Consumer Loan | 83 |
| Checking or savings account | 77 |
| Vehicle loan or lease | 63 |
| Payday loan, title loan, or personal loan | 7 |
| Credit reporting | 5 |
| Money transfer, virtual currency, or money service | 4 |
| Prepaid card | 1 |
Nationwide filing states for State Farm Bank, Fsb
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.5% of this company's filings
State Farm Bank, Fsb rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 35
- +3400% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 116 |
| FL | 104 |
| TX | 72 |
| GA | 49 |
| IL | 49 |
| NY | 46 |
| PA | 33 |
| NJ | 31 |
| NC | 31 |
| MI | 27 |
| VA | 26 |
| NV | 21 |
| AZ | 20 |
| OH | 19 |
| LA | 17 |
| MO | 16 |
| MN | 16 |
| TN | 15 |
| DE | 15 |
| MD | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 99 |
| Managing the loan or lease | 70 |
| Account opening, closing, or management | 52 |
| Managing an account | 51 |
| Attempts to collect debt not owed | 50 |
| Loan modification,collection,foreclosure | 40 |
| Loan servicing, payments, escrow account | 37 |
| Trouble during payment process | 36 |
| Improper use of your report | 31 |
| Problem with a credit reporting company's investigation into an existing problem | 27 |
| Problem with a purchase shown on your statement | 22 |
| Billing disputes | 20 |
| Problem when making payments | 20 |
| Deposits and withdrawals | 18 |
| Getting a credit card | 18 |
| Other | 15 |
| Problems when you are unable to pay | 14 |
| Taking out the loan or lease | 14 |
| Identity theft / Fraud / Embezzlement | 13 |
| Struggling to pay your loan | 13 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 49 | 93.9% |
| 2013 | 57 | 100% |
| 2014 | 56 | 100% |
| 2015 | 92 | 96.7% |
| 2016 | 107 | 97.2% |
| 2017 | 98 | 100% |
| 2018 | 149 | 99.3% |
| 2019 | 132 | 100% |
| 2020 | 153 | 99.3% |
| 2021 | 35 | 94.3% |
Source: CFPB Consumer Complaint Database
State Farm Bank, Fsb spreads across product buckets
State Farm Bank, Fsb's 929 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 33.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2021-04-07.
State Farm Bank, Fsb answers 98.5% of complaints inside the CFPB's tracked window and closes 83.9% with a written explanation. 16% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about State Farm Bank, Fsb.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for State Farm Bank, Fsb: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 929.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for State Farm Bank, Fsb (98.5% timely; 16% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix