2026 data Public-data reference. official source

STATE FARM BANK, FSB

819 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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819 consumer complaints filed with the CFPB

This profile shows STATE FARM BANK, FSB's complaint history from CFPB public records. 819 consumers have filed complaints since 2011. The company has a 98.2% timely response rate and has provided relief in 16.7% of cases.

819
Total Complaints
98.2%
Timely Response
11.4%
Disputed
16.7%
Relief Provided
51
States Active
2011
Since

Total complaints

819

Filed since 2011

Timely response

98.2%

CFPB-tracked response window

Relief rate

16.7%

Closed with monetary or non-monetary relief

Timely response rate 98.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 16.7%
Industry median

Share closed with monetary or non-monetary relief.

STATE FARM BANK, FSB complaint mix by product

Total complaints: 819

STATE FARM BANK, FSB complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 819 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 120 complaints (17.4%), resolution 17.5% Mortgage 17.4% Credit reporting,: 115 complaints (16.6%), resolution 7.0% Credit reporting, 16.6% Credit card: 114 complaints (16.5%), resolution 26.3% Credit card 16.5% Credit card: 104 complaints (15.1%), resolution 11.5% Credit card 15.1% Bank account: 81 complaints (11.7%), resolution 28.4% Bank account 11.7% Consumer Loan: 79 complaints (11.4%), resolution 29.1% Consumer Loan 11.4% Debt collection: 78 complaints (11.3%), resolution 3.8% Debt collection 11.3%
  • Mortgage 120 17.4% – 18% relief
  • Credit reporting, 115 16.6% – 7% relief
  • Credit card 114 16.5% – 26% relief
  • Credit card 104 15.1% – 12% relief
  • Bank account 81 11.7% – 28% relief
  • Consumer Loan 79 11.4% – 29% relief
  • Debt collection 78 11.3% – 4% relief

How STATE FARM BANK, FSB's 819 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 120
Credit reporting, credit repair services, or other personal consumer reports 115
Credit card 114
Credit card or prepaid card 104
Bank account or service 81
Consumer Loan 79
Debt collection 78
Checking or savings account 65
Vehicle loan or lease 50
Credit reporting 5
Payday loan, title loan, or personal loan 5
Money transfer, virtual currency, or money service 2
Prepaid card 1

Top States

State Complaints
CA 99
FL 96
TX 60
IL 44
NY 41
GA 40
PA 28
NJ 27
MI 26
NC 25
VA 23
AZ 18
LA 16
NV 16
MN 15
OH 15
DE 15
MD 14
MO 13
TN 13

Top Issues

Issue Complaints
Incorrect information on your report 82
Managing the loan or lease 58
Account opening, closing, or management 49
Managing an account 44
Attempts to collect debt not owed 43
Loan modification,collection,foreclosure 37
Loan servicing, payments, escrow account 34
Improper use of your report 28
Trouble during payment process 26
Problem with a credit reporting company's investigation into an existing problem 25
Billing disputes 21
Problem with a purchase shown on your statement 20
Problem when making payments 18
Deposits and withdrawals 17
Getting a credit card 16
Other 15
Problems when you are unable to pay 14
Fees or interest 13
Taking out the loan or lease 13
Identity theft / Fraud / Embezzlement 13

Yearly Trend

Year Complaints Timely
2011 1 0%
2012 49 93.9%
2013 57 100%
2014 57 98.2%
2015 89 96.6%
2016 96 96.9%
2017 81 100%
2018 125 99.2%
2019 113 100%
2020 125 99.2%
2021 26 92.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About STATE FARM BANK, FSB

STATE FARM BANK, FSB has accumulated 819 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 202 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2021-04-07, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, STATE FARM BANK, FSB reports a 98.2% timely-response rate and has closed 83.2% of cases with a written explanation to the consumer. 16.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 11.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating STATE FARM BANK, FSB: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does STATE FARM BANK, FSB have?

STATE FARM BANK, FSB has received 819 consumer complaints filed with the Consumer Financial Protection Bureau.

Does STATE FARM BANK, FSB respond to complaints on time?

STATE FARM BANK, FSB has a 98.2% timely response rate to CFPB complaints.

What is the most common complaint about STATE FARM BANK, FSB?

The most common issue reported against STATE FARM BANK, FSB is "Incorrect information on your report" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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