CFPB · Mid-pack CFPB posture
East West Bank
468 CFPB complaints · 29 states · top issue Managing an account.
East West Bank has 468 consumer complaints in the CFPB public database. Timely response is 98.1%; 1.5% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +146.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company east-west-bank
1.5% relief · 98.1% timely · 468 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Optum Bank, Inc. (1.6% relief)
East West Bank closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 468 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
East West Bank complaint mix by product
- Checking or 190 41.7% – 1% relief
- Money transfer, 121 26.5% – 0% relief
- Mortgage 78 17.1% – 3% relief
- Bank account 53 11.6% – 4% relief
- Credit card 5 1.1% – 0% relief
- Credit reporting 5 1.1% – 0% relief
- Credit card 4 0.9% – 25% relief
How East West Bank's 468 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 190 |
| Money transfer, virtual currency, or money service | 121 |
| Mortgage | 78 |
| Bank account or service | 53 |
| Credit card or prepaid card | 5 |
| Credit reporting or other personal consumer reports | 5 |
| Credit card | 4 |
| Debt collection | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Consumer Loan | 2 |
| Student loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Prepaid card | 1 |
Concentrated filing states for East West Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 47.6% of this company's filings
East West Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 37
- +146.7% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 223 |
| NY | 49 |
| TX | 28 |
| GA | 19 |
| FL | 17 |
| IL | 13 |
| MA | 8 |
| VA | 7 |
| WA | 7 |
| NJ | 5 |
| CO | 5 |
| OR | 4 |
| AZ | 4 |
| IA | 4 |
| NV | 4 |
| MD | 3 |
| MI | 3 |
| NC | 3 |
| OK | 2 |
| UT | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 104 |
| Fraud or scam | 75 |
| Closing an account | 57 |
| Other transaction problem | 26 |
| Account opening, closing, or management | 21 |
| Deposits and withdrawals | 20 |
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Trouble during payment process | 16 |
| Problem with a lender or other company charging your account | 15 |
| Struggling to pay mortgage | 12 |
| Opening an account | 10 |
| Money was not available when promised | 8 |
| Loan modification,collection,foreclosure | 8 |
| Loan servicing, payments, escrow account | 8 |
| Incorrect information on your report | 6 |
| Using a debit or ATM card | 5 |
| Closing on a mortgage | 5 |
| Making/receiving payments, sending money | 4 |
| Improper use of your report | 3 |
| Problem caused by your funds being low | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 15 | 93.3% |
| 2013 | 14 | 100% |
| 2014 | 14 | 100% |
| 2015 | 14 | 100% |
| 2016 | 17 | 100% |
| 2017 | 11 | 100% |
| 2018 | 8 | 100% |
| 2019 | 18 | 100% |
| 2020 | 40 | 100% |
| 2021 | 54 | 98.1% |
| 2022 | 65 | 100% |
| 2023 | 72 | 93.1% |
| 2024 | 40 | 100% |
| 2025 | 49 | 100% |
| 2026 | 37 | 94.6% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about East West Bank
East West Bank's 468 logged complaints stay concentrated: only 29 states show a filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
East West Bank answers 98.1% of complaints inside the CFPB's tracked window and closes 90.8% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about East West Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for East West Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 468.
- American Profit Recovery, Inc., Marlborough, MA Branch Δ 1 complaints · 0.9% relief 469complaints
- Merchants Adjustment Service, Inc. Δ 1 complaints · 0.2% relief 469complaints
- Rozlin Financial Group, Inc. Δ 1 complaints · 0.6% relief 469complaints
- Aspen Yo LLC Δ 2 complaints · 0.9% relief 470complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for East West Bank (98.1% timely; 1.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture