East West Bank
468 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
East West Bank complaint mix by product
- Checking or 190 41.7% – 1% relief
- Money transfer, 121 26.5% – 0% relief
- Mortgage 78 17.1% – 3% relief
- Bank account 53 11.6% – 4% relief
- Credit card 5 1.1% – 0% relief
- Credit reporting 5 1.1% – 0% relief
- Credit card 4 0.9% – 25% relief
How East West Bank's 468 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 190 |
| Money transfer, virtual currency, or money service | 121 |
| Mortgage | 78 |
| Bank account or service | 53 |
| Credit card or prepaid card | 5 |
| Credit reporting or other personal consumer reports | 5 |
| Credit card | 4 |
| Debt collection | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Consumer Loan | 2 |
| Student loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 223 |
| NY | 49 |
| TX | 28 |
| GA | 19 |
| FL | 17 |
| IL | 13 |
| MA | 8 |
| VA | 7 |
| WA | 7 |
| NJ | 5 |
| CO | 5 |
| OR | 4 |
| AZ | 4 |
| IA | 4 |
| NV | 4 |
| MD | 3 |
| MI | 3 |
| NC | 3 |
| OK | 2 |
| UT | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 104 |
| Fraud or scam | 75 |
| Closing an account | 57 |
| Other transaction problem | 26 |
| Account opening, closing, or management | 21 |
| Deposits and withdrawals | 20 |
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Trouble during payment process | 16 |
| Problem with a lender or other company charging your account | 15 |
| Struggling to pay mortgage | 12 |
| Opening an account | 10 |
| Money was not available when promised | 8 |
| Loan modification,collection,foreclosure | 8 |
| Loan servicing, payments, escrow account | 8 |
| Incorrect information on your report | 6 |
| Using a debit or ATM card | 5 |
| Closing on a mortgage | 5 |
| Making/receiving payments, sending money | 4 |
| Improper use of your report | 3 |
| Problem caused by your funds being low | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 15 | 93.3% |
| 2013 | 14 | 100% |
| 2014 | 14 | 100% |
| 2015 | 14 | 100% |
| 2016 | 17 | 100% |
| 2017 | 11 | 100% |
| 2018 | 8 | 100% |
| 2019 | 18 | 100% |
| 2020 | 40 | 100% |
| 2021 | 54 | 98.1% |
| 2022 | 65 | 100% |
| 2023 | 72 | 93.1% |
| 2024 | 40 | 100% |
| 2025 | 49 | 100% |
| 2026 | 37 | 94.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About East West Bank
East West Bank's 468 logged complaints stay concentrated: only 29 states show a filing on record. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-25.
East West Bank answers 98.1% of complaints inside the CFPB's tracked window and closes 90.8% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about East West Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does East West Bank have?
468, per the CFPB's public complaint count for this company (see the full breakdown above).
Does East West Bank respond to complaints on time?
98.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about East West Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.