2026 data Public-data reference Official source

Sterling Jewelers, Inc.

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K
Total Complaints
100%
Timely Response
0%
Disputed
4.8%
Relief Provided
50
States Active
2012
Since

Data updated June 2026

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 4.8%
Industry median

Share closed with monetary or non-monetary relief.

Sterling Jewelers, Inc. complaint mix by product

Total complaints: 1.5K

Sterling Jewelers, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 675 complaints (45.9%), resolution 2.4% Debt collection 45.9% Credit reporting,: 435 complaints (29.6%), resolution 1.4% Credit reporting, 29.6% Credit card: 179 complaints (12.2%), resolution 5.6% Credit card 12.2% Credit card: 142 complaints (9.7%), resolution 24.6% Credit card 9.7% Consumer Loan: 25 complaints (1.7%), resolution 16.0% Credit reporting: 9 complaints (0.6%), resolution 0.0% Payday loan,: 5 complaints (0.3%), resolution 0.0%
  • Debt collection 675 45.9% – 2% relief
  • Credit reporting, 435 29.6% – 1% relief
  • Credit card 179 12.2% – 6% relief
  • Credit card 142 9.7% – 25% relief
  • Consumer Loan 25 1.7% – 16% relief
  • Credit reporting 9 0.6% – 0% relief
  • Payday loan, 5 0.3% – 0% relief

How Sterling Jewelers, Inc.'s 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 675
Credit reporting, credit repair services, or other personal consumer reports 435
Credit card or prepaid card 179
Credit card 142
Consumer Loan 25
Credit reporting 9
Payday loan, title loan, or personal loan 5
Bank account or service 3
Credit reporting or other personal consumer reports 2
Other financial service 1
Money transfer, virtual currency, or money service 1

Top States

State Complaints
FL 169
CA 135
TX 115
GA 90
PA 85
NY 81
OH 71
IL 65
MA 64
NC 60
VA 54
MI 45
MD 39
TN 30
AL 30
NJ 29
AZ 28
SC 26
WI 25
IN 21

Top Issues

Issue Complaints
Incorrect information on your report 250
Attempts to collect debt not owed 203
Communication tactics 177
Problem with a credit reporting company's investigation into an existing problem 161
Improper use of your report 65
Written notification about debt 58
Took or threatened to take negative or legal action 52
False statements or representation 44
Improper contact or sharing of info 40
Cont'd attempts collect debt not owed 36
Taking/threatening an illegal action 34
Getting a credit card 28
Problem when making payments 28
Problem with a purchase shown on your statement 26
Other 19
Delinquent account 17
Disclosure verification of debt 17
Billing disputes 16
Threatened to contact someone or share information improperly 14
Unsolicited issuance of credit card 14

Yearly Trend

Year Complaints Timely
2012 1 100%
2013 22 100%
2014 102 100%
2015 137 100%
2016 155 100%
2017 195 100%
2018 182 100%
2019 156 100%
2020 193 100%
2021 204 100%
2022 115 100%
2023 14 100%
2025 1 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Sterling Jewelers, Inc.

Sterling Jewelers, Inc.'s 1,477 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. 47.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2025-11-27.

Sterling Jewelers, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 4.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sterling Jewelers, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Sterling Jewelers, Inc. have?

1,477, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Sterling Jewelers, Inc. respond to complaints on time?

100% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Sterling Jewelers, Inc.?

"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.