CFPB · Faster timely-response band
Sterling Jewelers, Inc.
1.5K CFPB complaints · 100% timely (fast band) · top issue Incorrect information on your report.
Sterling Jewelers, Inc. answers 100% on time (upper third) across 1.5K filings. Relief 4.8% · top product Debt collection. Allegations, not findings.
- Faster timely-response band
- 0% filings 2012 to 2025
CFPB relief outcome brief
CCDB company sterling-jewelers-inc
4.8% relief · 100% timely · 1.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: Continental Credit Control (4.7% relief)
Sterling Jewelers, Inc. closes 4.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sterling Jewelers, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (22/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
22 / 100 percentile-benchmarked
4.8% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
93.8% of complaints closed with an explanation to the consumer
Most of Sterling Jewelers, Inc.'s 1.5K filings include narrative text
47.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sterling Jewelers, Inc. complaint mix by product
- Debt collection 675 45.9% – 2% relief
- Credit reporting, 435 29.6% – 1% relief
- Credit card 179 12.2% – 6% relief
- Credit card 142 9.7% – 25% relief
- Consumer Loan 25 1.7% – 16% relief
- Credit reporting 9 0.6% – 0% relief
- Payday loan, 5 0.3% – 0% relief
Lighter-volume mix: how Sterling Jewelers, Inc.'s 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 675 |
| Credit reporting, credit repair services, or other personal consumer reports | 435 |
| Credit card or prepaid card | 179 |
| Credit card | 142 |
| Consumer Loan | 25 |
| Credit reporting | 9 |
| Payday loan, title loan, or personal loan | 5 |
| Bank account or service | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Other financial service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Sterling Jewelers, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 11.4% of this company's filings
Sterling Jewelers, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2012
Volume vs. relief
Where Sterling Jewelers, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Sterling Jewelers, Inc. files more complaint volume than 19% of them, and closes complaints with relief more often than 56% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,477 · Closed with relief: 4.8%
Top States
| State | Complaints |
|---|---|
| FL | 169 |
| CA | 135 |
| TX | 115 |
| GA | 90 |
| PA | 85 |
| NY | 81 |
| OH | 71 |
| IL | 65 |
| MA | 64 |
| NC | 60 |
| VA | 54 |
| MI | 45 |
| MD | 39 |
| TN | 30 |
| AL | 30 |
| NJ | 29 |
| AZ | 28 |
| SC | 26 |
| WI | 25 |
| IN | 21 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 250 |
| Attempts to collect debt not owed | 203 |
| Communication tactics | 177 |
| Problem with a credit reporting company's investigation into an existing problem | 161 |
| Improper use of your report | 65 |
| Written notification about debt | 58 |
| Took or threatened to take negative or legal action | 52 |
| False statements or representation | 44 |
| Improper contact or sharing of info | 40 |
| Cont'd attempts collect debt not owed | 36 |
| Taking/threatening an illegal action | 34 |
| Getting a credit card | 28 |
| Problem when making payments | 28 |
| Problem with a purchase shown on your statement | 26 |
| Other | 19 |
| Delinquent account | 17 |
| Disclosure verification of debt | 17 |
| Billing disputes | 16 |
| Threatened to contact someone or share information improperly | 14 |
| Unsolicited issuance of credit card | 14 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 22 | 100% |
| 2014 | 102 | 100% |
| 2015 | 137 | 100% |
| 2016 | 155 | 100% |
| 2017 | 195 | 100% |
| 2018 | 182 | 100% |
| 2019 | 156 | 100% |
| 2020 | 193 | 100% |
| 2021 | 204 | 100% |
| 2022 | 115 | 100% |
| 2023 | 14 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Sterling Jewelers, Inc. in the faster-timely third
Sterling Jewelers, Inc.'s 1,477 logged complaints reach a nationwide footprint - 50 states have at least one filing. 47.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2025-11-27. Timely response 100% sits in the upper third of the corpus.
Sterling Jewelers, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 4.8% with relief; 93.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sterling Jewelers, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sterling Jewelers, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sterling Jewelers, Inc. (#276 of 342; 100% timely; 4.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band