CFPB · Faster timely-response band
Sterling Jewelers, Inc.
1.5K CFPB complaints · 100% timely (fast band) · top issue Incorrect information on your report.
Sterling Jewelers, Inc. answers 100% on time (upper third) across 1.5K filings. Relief 4.8% · top product Debt collection. Allegations, not findings.
- Volume rank #276 of 342
- Faster timely-response band
- 0% filings 2012 to 2025
CFPB relief outcome brief
CCDB company sterling-jewelers-inc
4.8% relief · 100% timely · 1.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: Continental Credit Control (4.7% relief)
Sterling Jewelers, Inc. closes 4.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Sterling Jewelers, Inc.'s 1.5K filings include narrative text
47.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sterling Jewelers, Inc. complaint mix by product
- Debt collection 675 45.9% – 2% relief
- Credit reporting, 435 29.6% – 1% relief
- Credit card 179 12.2% – 6% relief
- Credit card 142 9.7% – 25% relief
- Consumer Loan 25 1.7% – 16% relief
- Credit reporting 9 0.6% – 0% relief
- Payday loan, 5 0.3% – 0% relief
Lighter-volume mix: how Sterling Jewelers, Inc.'s 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 675 |
| Credit reporting, credit repair services, or other personal consumer reports | 435 |
| Credit card or prepaid card | 179 |
| Credit card | 142 |
| Consumer Loan | 25 |
| Credit reporting | 9 |
| Payday loan, title loan, or personal loan | 5 |
| Bank account or service | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Other financial service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Sterling Jewelers, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 11.4% of this company's filings
Sterling Jewelers, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 169 |
| CA | 135 |
| TX | 115 |
| GA | 90 |
| PA | 85 |
| NY | 81 |
| OH | 71 |
| IL | 65 |
| MA | 64 |
| NC | 60 |
| VA | 54 |
| MI | 45 |
| MD | 39 |
| TN | 30 |
| AL | 30 |
| NJ | 29 |
| AZ | 28 |
| SC | 26 |
| WI | 25 |
| IN | 21 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 250 |
| Attempts to collect debt not owed | 203 |
| Communication tactics | 177 |
| Problem with a credit reporting company's investigation into an existing problem | 161 |
| Improper use of your report | 65 |
| Written notification about debt | 58 |
| Took or threatened to take negative or legal action | 52 |
| False statements or representation | 44 |
| Improper contact or sharing of info | 40 |
| Cont'd attempts collect debt not owed | 36 |
| Taking/threatening an illegal action | 34 |
| Getting a credit card | 28 |
| Problem when making payments | 28 |
| Problem with a purchase shown on your statement | 26 |
| Other | 19 |
| Delinquent account | 17 |
| Disclosure verification of debt | 17 |
| Billing disputes | 16 |
| Threatened to contact someone or share information improperly | 14 |
| Unsolicited issuance of credit card | 14 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 22 | 100% |
| 2014 | 102 | 100% |
| 2015 | 137 | 100% |
| 2016 | 155 | 100% |
| 2017 | 195 | 100% |
| 2018 | 182 | 100% |
| 2019 | 156 | 100% |
| 2020 | 193 | 100% |
| 2021 | 204 | 100% |
| 2022 | 115 | 100% |
| 2023 | 14 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Sterling Jewelers, Inc. in the faster-timely third
Sterling Jewelers, Inc.'s 1,477 logged complaints reach a nationwide footprint - 50 states have at least one filing. 47.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2025-11-27. Timely response 100% sits in the upper third of the corpus.
Sterling Jewelers, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 4.8% with relief; 93.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sterling Jewelers, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sterling Jewelers, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sterling Jewelers, Inc. (#276 of 342; 100% timely; 4.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band