Santander Bancorp
165 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Santander Bancorp complaint mix by product
- Mortgage 48 30.8% – 0% relief
- Bank account 44 28.2% – 0% relief
- Credit card 22 14.1% – 0% relief
- Checking or 18 11.5% – 0% relief
- Debt collection 9 5.8% – 0% relief
- Consumer Loan 8 5.1% – 0% relief
- Credit card 7 4.5% – 0% relief
How Santander Bancorp's 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48 |
| Bank account or service | 44 |
| Credit card | 22 |
| Checking or savings account | 18 |
| Debt collection | 9 |
| Consumer Loan | 8 |
| Credit card or prepaid card | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Other financial service | 1 |
| Credit reporting | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| PR | 123 |
| PA | 3 |
| MA | 2 |
| NY | 2 |
| NJ | 2 |
| FL | 2 |
| MI | 2 |
| MD | 1 |
| CA | 1 |
| IA | 1 |
| NM | 1 |
| KS | 1 |
| AL | 1 |
| NC | 1 |
| PW | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 22 |
| Deposits and withdrawals | 16 |
| Loan modification,collection,foreclosure | 15 |
| Managing an account | 14 |
| Struggling to pay mortgage | 13 |
| Loan servicing, payments, escrow account | 10 |
| Incorrect information on your report | 8 |
| Billing disputes | 6 |
| Managing the loan or lease | 5 |
| Problem with a purchase shown on your statement | 5 |
| Other | 4 |
| Problems caused by my funds being low | 3 |
| Using a debit or ATM card | 3 |
| Closing/Cancelling account | 3 |
| APR or interest rate | 3 |
| Took or threatened to take negative or legal action | 3 |
| Closing an account | 3 |
| Billing statement | 2 |
| Improper contact or sharing of info | 2 |
| Taking/threatening an illegal action | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 9 | 100% |
| 2013 | 14 | 100% |
| 2014 | 22 | 100% |
| 2015 | 38 | 100% |
| 2016 | 20 | 100% |
| 2017 | 17 | 100% |
| 2018 | 20 | 100% |
| 2019 | 16 | 100% |
| 2020 | 8 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Santander Bancorp
Santander Bancorp's 165 logged complaints stay concentrated: only 16 states show a filing on record. Only 22.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2021-01-03.
Santander Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 95.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Santander Bancorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Santander Bancorp have?
165, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Santander Bancorp respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Santander Bancorp?
"Account opening, closing, or management", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.