CFPB · Diversified product mix
Santander Bancorp
165 CFPB complaints · diversified mix (top product 29.1%) · top issue Account opening, closing, or management.
Santander Bancorp: top product "Mortgage" is only 29.1% of 165 - multi-bucket mix. Timely 100% · relief 0%. Allegations, not findings.
- Diversified product mix
- -88.9% filings 2012 to 2021
CFPB relief outcome brief
CCDB company santander-bancorp
0% relief · 100% timely · 165 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Santander Bancorp closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 165 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Santander Bancorp complaint mix by product
- Mortgage 48 30.8% – 0% relief
- Bank account 44 28.2% – 0% relief
- Credit card 22 14.1% – 0% relief
- Checking or 18 11.5% – 0% relief
- Debt collection 9 5.8% – 0% relief
- Consumer Loan 8 5.1% – 0% relief
- Credit card 7 4.5% – 0% relief
How Santander Bancorp's 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48 |
| Bank account or service | 44 |
| Credit card | 22 |
| Checking or savings account | 18 |
| Debt collection | 9 |
| Consumer Loan | 8 |
| Credit card or prepaid card | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Other financial service | 1 |
| Credit reporting | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Santander Bancorp
Top states by attributed CFPB complaint volume for this company
- Leading state
- PR
- 74.5% of this company's filings
Santander Bancorp falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -88.9% vs 2012
Top States
| State | Complaints |
|---|---|
| PR | 123 |
| PA | 3 |
| MA | 2 |
| NY | 2 |
| NJ | 2 |
| FL | 2 |
| MI | 2 |
| MD | 1 |
| CA | 1 |
| IA | 1 |
| NM | 1 |
| KS | 1 |
| AL | 1 |
| NC | 1 |
| PW | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 22 |
| Deposits and withdrawals | 16 |
| Loan modification,collection,foreclosure | 15 |
| Managing an account | 14 |
| Struggling to pay mortgage | 13 |
| Loan servicing, payments, escrow account | 10 |
| Incorrect information on your report | 8 |
| Billing disputes | 6 |
| Managing the loan or lease | 5 |
| Problem with a purchase shown on your statement | 5 |
| Other | 4 |
| Problems caused by my funds being low | 3 |
| Using a debit or ATM card | 3 |
| Closing/Cancelling account | 3 |
| APR or interest rate | 3 |
| Took or threatened to take negative or legal action | 3 |
| Closing an account | 3 |
| Billing statement | 2 |
| Improper contact or sharing of info | 2 |
| Taking/threatening an illegal action | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 9 | 100% |
| 2013 | 14 | 100% |
| 2014 | 22 | 100% |
| 2015 | 38 | 100% |
| 2016 | 20 | 100% |
| 2017 | 17 | 100% |
| 2018 | 20 | 100% |
| 2019 | 16 | 100% |
| 2020 | 8 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Santander Bancorp spreads across product buckets
Santander Bancorp's 165 logged complaints stay concentrated: only 16 states show a filing. Only 22.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-01-03.
Santander Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 95.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Santander Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Santander Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 165.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Santander Bancorp (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix