CFPB · Lower closed-with-relief share
First Portfolio Servicing Inc
1.5K CFPB complaints · 0% relief (low band) · top issue Incorrect information on your report.
First Portfolio Servicing Inc closes 0% with relief (lower third) on 1.5K filings. Timely 99.2% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Lower closed-with-relief share
- +637.1% filings 2020 to 2026
CFPB relief outcome brief
CCDB company first-portfolio-servicing-inc
0% relief · 99.2% timely · 1.5K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
First Portfolio Servicing Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
First Portfolio Servicing Inc scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.3% of complaints closed with an explanation to the consumer
Most of First Portfolio Servicing Inc's 1.5K filings include narrative text
48.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Portfolio Servicing Inc complaint mix by product
- Credit reporting 500 33.2% – 0% relief
- Credit card 489 32.4% – 0% relief
- Debt collection 273 18.1% – 0% relief
- Credit reporting, 130 8.6% – 0% relief
- Credit card 58 3.8% – 0% relief
- Student loan 34 2.3% – 0% relief
- Vehicle loan 23 1.5% – 0% relief
Lighter-volume mix: how First Portfolio Servicing Inc's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 500 |
| Credit card | 489 |
| Debt collection | 273 |
| Credit reporting, credit repair services, or other personal consumer reports | 130 |
| Credit card or prepaid card | 58 |
| Student loan | 34 |
| Vehicle loan or lease | 23 |
| Checking or savings account | 3 |
| Prepaid card | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Debt or credit management | 1 |
Nationwide filing states for First Portfolio Servicing Inc
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 12.1% of this company's filings
First Portfolio Servicing Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 258
- +637.1% vs 2020
Volume vs. relief
Where First Portfolio Servicing Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, First Portfolio Servicing Inc files more complaint volume than 22% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,517 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| CA | 183 |
| TX | 181 |
| FL | 143 |
| GA | 120 |
| IL | 88 |
| NC | 69 |
| MI | 63 |
| OH | 59 |
| PA | 43 |
| AZ | 43 |
| MD | 42 |
| NJ | 39 |
| IN | 37 |
| SC | 31 |
| VA | 28 |
| LA | 27 |
| NV | 27 |
| AL | 27 |
| TN | 24 |
| CT | 22 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 356 |
| Improper use of your report | 229 |
| Attempts to collect debt not owed | 132 |
| Fees or interest | 94 |
| Problem with a company's investigation into an existing problem | 94 |
| Getting a credit card | 80 |
| Problem with a purchase shown on your statement | 65 |
| Took or threatened to take negative or legal action | 61 |
| Closing your account | 57 |
| Other features, terms, or problems | 55 |
| Problem when making payments | 52 |
| Trouble using your card | 43 |
| False statements or representation | 33 |
| Dealing with your lender or servicer | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 25 |
| Written notification about debt | 22 |
| Struggling to pay your bill | 18 |
| Communication tactics | 16 |
| Managing the loan or lease | 14 |
| Advertising and marketing, including promotional offers | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 35 | 100% |
| 2021 | 64 | 95.3% |
| 2022 | 32 | 96.9% |
| 2023 | 290 | 98.3% |
| 2024 | 378 | 99.2% |
| 2025 | 460 | 100% |
| 2026 | 258 | 100% |
Source: CFPB Consumer Complaint Database
First Portfolio Servicing Inc in the lower-relief third
First Portfolio Servicing Inc's 1,517 logged complaints reach a nationwide footprint - 51 states have at least one filing. 48.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-26. Closed-with-relief 0% sits in the lower third of the corpus.
First Portfolio Servicing Inc closes 0% with monetary or non-monetary relief and answers 99.2% inside the CFPB window; 99.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Portfolio Servicing Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Portfolio Servicing Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Portfolio Servicing Inc (#267 of 342; 99.2% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share