2026 data Public-data reference Official source

First Portfolio Servicing Inc

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K
Total Complaints
99.2%
Timely Response
0%
Disputed
0%
Relief Provided
51
States Active
2020
Since

Data updated June 2026

Timely response rate 99.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

First Portfolio Servicing Inc complaint mix by product

Total complaints: 1.5K

First Portfolio Servicing Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 500 complaints (33.2%), resolution 0.0% Credit reporting 33.2% Credit card: 489 complaints (32.4%), resolution 0.0% Credit card 32.4% Debt collection: 273 complaints (18.1%), resolution 0.0% Debt collection 18.1% Credit reporting,: 130 complaints (8.6%), resolution 0.0% Credit reporting, 8.6% Credit card: 58 complaints (3.8%), resolution 0.0% Student loan: 34 complaints (2.3%), resolution 0.0% Vehicle loan: 23 complaints (1.5%), resolution 0.0%
  • Credit reporting 500 33.2% – 0% relief
  • Credit card 489 32.4% – 0% relief
  • Debt collection 273 18.1% – 0% relief
  • Credit reporting, 130 8.6% – 0% relief
  • Credit card 58 3.8% – 0% relief
  • Student loan 34 2.3% – 0% relief
  • Vehicle loan 23 1.5% – 0% relief

How First Portfolio Servicing Inc's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 500
Credit card 489
Debt collection 273
Credit reporting, credit repair services, or other personal consumer reports 130
Credit card or prepaid card 58
Student loan 34
Vehicle loan or lease 23
Checking or savings account 3
Prepaid card 3
Payday loan, title loan, or personal loan 3
Debt or credit management 1

Top States

State Complaints
CA 183
TX 181
FL 143
GA 120
IL 88
NC 69
MI 63
OH 59
PA 43
AZ 43
MD 42
NJ 39
IN 37
SC 31
VA 28
LA 27
NV 27
AL 27
TN 24
CT 22

Top Issues

Issue Complaints
Incorrect information on your report 356
Improper use of your report 229
Attempts to collect debt not owed 132
Fees or interest 94
Problem with a company's investigation into an existing problem 94
Getting a credit card 80
Problem with a purchase shown on your statement 65
Took or threatened to take negative or legal action 61
Closing your account 57
Other features, terms, or problems 55
Problem when making payments 52
Trouble using your card 43
False statements or representation 33
Dealing with your lender or servicer 25
Problem with a credit reporting company's investigation into an existing problem 25
Written notification about debt 22
Struggling to pay your bill 18
Communication tactics 16
Managing the loan or lease 14
Advertising and marketing, including promotional offers 10

Yearly Trend

Year Complaints Timely
2020 35 100%
2021 64 95.3%
2022 32 96.9%
2023 290 98.3%
2024 378 99.2%
2025 460 100%
2026 258 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Portfolio Servicing Inc

First Portfolio Servicing Inc's 1,517 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. 48.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2026-06-26.

First Portfolio Servicing Inc answers 99.2% of complaints inside the CFPB's tracked window and closes 99.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Portfolio Servicing Inc.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Portfolio Servicing Inc have?

1,517, per the CFPB's public complaint count for this company (see the full breakdown above).

Does First Portfolio Servicing Inc respond to complaints on time?

99.2% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about First Portfolio Servicing Inc?

"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.