2026 data Public-data reference. official source

FIRST PORTFOLIO SERVICING INC

1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.2K consumer complaints filed with the CFPB

This profile shows FIRST PORTFOLIO SERVICING INC's complaint history from CFPB public records. 1,154 consumers have filed complaints since 2020. The company has a 99% timely response rate and has provided relief in 0% of cases.

1.2K
Total Complaints
99%
Timely Response
0%
Disputed
0%
Relief Provided
48
States Active
2020
Since

Total complaints

1.2K

Filed since 2020

Timely response

99%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 99.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

FIRST PORTFOLIO SERVICING INC complaint mix by product

Total complaints: 1.2K

FIRST PORTFOLIO SERVICING INC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 403 complaints (35.2%), resolution 0.0% Credit reporting 35.2% Credit card: 354 complaints (30.9%), resolution 0.0% Credit card 30.9% Debt collection: 203 complaints (17.7%), resolution 0.0% Debt collection 17.7% Credit reporting,: 105 complaints (9.2%), resolution 0.0% Credit reporting, 9.2% Credit card: 45 complaints (3.9%), resolution 0.0% Student loan: 26 complaints (2.3%), resolution 0.0% Vehicle loan: 10 complaints (0.9%), resolution 0.0%
  • Credit reporting 403 35.2% – 0% relief
  • Credit card 354 30.9% – 0% relief
  • Debt collection 203 17.7% – 0% relief
  • Credit reporting, 105 9.2% – 0% relief
  • Credit card 45 3.9% – 0% relief
  • Student loan 26 2.3% – 0% relief
  • Vehicle loan 10 0.9% – 0% relief

How FIRST PORTFOLIO SERVICING INC's 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 403
Credit card 354
Debt collection 203
Credit reporting, credit repair services, or other personal consumer reports 105
Credit card or prepaid card 45
Student loan 26
Vehicle loan or lease 10
Prepaid card 3
Checking or savings account 2
Payday loan, title loan, or personal loan 2
Debt or credit management 1

Top States

State Complaints
TX 131
CA 129
FL 113
GA 97
IL 69
MI 50
OH 47
NC 47
PA 35
AZ 32
IN 31
SC 26
MD 26
NJ 26
TN 23
NV 22
AL 22
VA 21
CT 20
LA 17

Top Issues

Issue Complaints
Incorrect information on your report 274
Improper use of your report 193
Attempts to collect debt not owed 99
Problem with a company's investigation into an existing problem 74
Fees or interest 68
Getting a credit card 64
Took or threatened to take negative or legal action 48
Problem with a purchase shown on your statement 47
Other features, terms, or problems 45
Problem when making payments 41
Closing your account 38
Trouble using your card 28
False statements or representation 21
Problem with a credit reporting company's investigation into an existing problem 19
Written notification about debt 18
Dealing with your lender or servicer 17
Communication tactics 11
Struggling to pay your bill 11
Advertising and marketing, including promotional offers 8
Managing the loan or lease 4

Yearly Trend

Year Complaints Timely
2020 23 100%
2021 55 94.5%
2022 22 95.5%
2023 240 98.3%
2024 314 99%
2025 384 100%
2026 116 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About FIRST PORTFOLIO SERVICING INC

FIRST PORTFOLIO SERVICING INC has accumulated 1,154 consumer complaints in the CFPB public database, with filings active across 48 U.S. states. Of those submissions, 458 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, FIRST PORTFOLIO SERVICING INC reports a 99% timely-response rate and has closed 99.8% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FIRST PORTFOLIO SERVICING INC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does FIRST PORTFOLIO SERVICING INC have?

FIRST PORTFOLIO SERVICING INC has received 1,154 consumer complaints filed with the Consumer Financial Protection Bureau.

Does FIRST PORTFOLIO SERVICING INC respond to complaints on time?

FIRST PORTFOLIO SERVICING INC has a 99% timely response rate to CFPB complaints.

What is the most common complaint about FIRST PORTFOLIO SERVICING INC?

The most common issue reported against FIRST PORTFOLIO SERVICING INC is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.

Read our methodology — how this data is sourced, computed, and verified.

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